Contact Center Pipeline

APRIL 24, 2019

Data protection systems and tools that are currently on the market offer robust protection against external cyber threats. For most businesses, though, the most significant security risk to a company’s data or systems comes from within—human error.

Marketing 124

Marketing Engineering Contact Center Call Center 124

Select VoiceCom Blog

OCTOBER 4, 2022

In case you didn’t know, data is now the world’s most valuable asset, surpassing oil. While there are multiple data types, […]. The post Call Centre Data Security: 6 Ways to Protect Customer Data appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

Telemarketing 52

Telemarketing outsourcing Business Process Outsourcing 52

ConvergeOne

MAY 20, 2021

The continuing evolution of ransomware attacks requires innovative, protective solutions. Dell has led the protection of the data center with the Cyber Recovery solution, which is the only solution certified by Sheltered Harbor. Superna Eyeglass software manages air-gap replication to an isolated Isilon system.

Engineering 78

Engineering Management 78

CSM Magazine

APRIL 25, 2022

These days, many small business owners use digital tools to manage virtually every aspect of their company, including key pieces of customer data. Today’s consumers know this, and they are more concerned than ever about the safety of their personal data. Because of this, consumer data has become extremely valuable.

Personalization 52

Personalization Technology Management Marketing 52

ConvergeOne

MAY 20, 2021

The continuing evolution of ransomware attacks requires innovative, protective solutions. Dell has led the protection of the data center with the Cyber Recovery solution, which is the only solution certified by Sheltered Harbor. Superna Eyeglass software manages air-gap replication to an isolated Isilon system.

Engineering 40

Engineering Management 40

ConvergeOne

DECEMBER 22, 2020

By that, I mean that on-premises data centers are no longer the standard in IT. Businesses require application mobility to meet the ever-increasing demand for data and information at light speeds, and thus it is very typical for an organization to have several deployments of multi-cloud data centers to fit these demands and needs.

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Contact Center Pipeline

MAY 1, 2019

Hoarding data has been the standard practice for most businesses for years. Whether it’s customer data, email, survey data, presentations, reports, zip files, log files, call recordings, employee information, old versions of documents, account information—companies have stockpiled vast amounts of information.

Surveys 154

Surveys Accountability Contact Center Call Center 154

CSM Magazine

JANUARY 21, 2021

A consequence of that significant shift is that it has opened up a wider field for hackers to obtain this data. If you run a business, you know that it’s impossible not to gather and process your customers’ data and information. So you must ensure that their data is safe from cyberattacks and data breaches.

Scripts 52

Scripts Personalization 52

Cisco - Contact Center

OCTOBER 23, 2023

Leaders at most modern organizations would readily agree that data is critical to today’s digital-first businesses. Maybe that’s why there are so many metaphors about data with comparisons to oil and … Read more on Cisco Blogs

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ConvergeOne

JANUARY 7, 2020

With all the talk about ransomware and cybersecurity breaches, many have wondered – what data protection strategy should I be deploying? Now I have to face those same customers and tell them that the best way to airgap their data is to archive their backups to tape.

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VocalCom

FEBRUARY 4, 2019

As data breaches become more prevalent, it’s more critical than ever to assure customers that their personal information is safe. Here are five steps your company can take to protect customer data and win their confidence. Telling your customers how their data will be used is a critical first step.

Contact center software 54

Contact center software Contact Center Accountability Personalization 54

Win the Customer

FEBRUARY 9, 2017

Because you can’t always turn to an expert in times of trouble and crisis, there are strategies you can turn to protect confidential customer information from getting in the wrong hands. Here’s a look at the best data security products on the market, and why using them promotes customer trust and loyalty. Cloud Storage.

Education 80

Education Personalization Marketing Customer Service 80

CSM Magazine

FEBRUARY 22, 2021

As more employees are working from home, the protection of company data is more important than ever. Make Data Security a Priority . Often employees may be more lapse about data security when working from the comfort of their home, but they should be making it a priority, both on a personal and professional level.

Accountability 52

Accountability Sales Personalization Customer Service 52

Contact Center Pipeline

APRIL 16, 2019

Every day brings more reports of security breaches and compromised customer data. Businesses are facing ever-increasing risks of fraud and cybercrime.

Accountability 164

Accountability Personalization Contact Center Call Center 164

TRUSTID

MAY 18, 2018

The Facebook-Cambridge Analytica privacy scandal is the latest in an unprecedented wave of massive data breaches that have occurred over the past few years. This failure to protect the privacy of individuals’ personal information is increasing consumer demands for banks to use stronger authentication tools to protect their sensitive data.

Banking 48

Banking call center professionals Call Center Contact Center 48

ConvergeOne

OCTOBER 30, 2018

When it comes to protecting your data, having a single strategy is often not enough. To combat the many different types of threats to your data, you should be prepared with a variety of means to protect your data.

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Eptica

MAY 2, 2018

Date: Wednesday, May 2, 2018 Author: Pascal Gauvrit Data Protection and GDPR within Customer Experience. Author: Pascal Gauvrit The recent storm over sharing of personal Facebook data demonstrates the importance of information protection and usage by businesses. Published on: May 02, 2018.

Customer Experience 49

Customer Experience Best practices Personalization Customer Service 49

AWS Machine Learning

APRIL 16, 2024

They’re often used with highly sensitive business data, like personal data, compliance data, operational data, and financial information, to optimize the model’s output. The biggest concern we hear from customers as they explore the advantages of generative AI is how to protect their highly sensitive data and investments.

Engineering 117

Engineering Personalization Accountability Customer Experience 117

Etech

NOVEMBER 30, 2017

Excellent website security is paramount to most companies and properly securing the data is a top priority for businesses in today’s marketplace. Controlling Data at Rest. Most data stored on a hard drive is fairly easy to protect with measures such as encryption, anti-virus programs and firewalls. Track Data in Use.

Government 67

Government Technology Call Center 67

Cisco - Contact Center

JANUARY 26, 2024

This year we’ll see a movement for responsible, ethical use of AI that begins with clear AI governance frameworks that respect human rights and values. In 2024, we’re at a breathtaking cro… Read more on Cisco Blogs

Government 52

Government 52

Win the Customer

MARCH 31, 2016

As the threat of being breached increases, it becomes more imperative for companies to take precautions to protect their customers and their business. million as compensation for a 2014 consumer data breach that affected over 50 million cardholders, including $13 million in reimbursement and $6.5 Use Data Loss Prevention Technology.

Best practices 69

Best practices industry standards Technology Surveys 69

CSM Magazine

MAY 27, 2019

When it comes to protecting customer data, avoiding complacency and staying agile are crucial to avoid being hit by a security breach. Making the security of customers’ data a priority only because of a particular piece of legislation is unlikely to prove effective long-term. Appreciate thy customer.

Banking 40

Banking Morale Education Technology 40

ShepHyken

DECEMBER 24, 2021

He shares how call centers can safeguard critical customer data, giving customers peace of mind while reducing risk to your organization.?. As a call center operator, it’s essential for you to protect sensitive cardholder data. Specifically, need to safeguard customer credit card payment data.? .

Call Center 307

Call Center outsourcing Banking Education 307

Provide Support

MARCH 19, 2019

GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. For companies across every industry, the paradigm of data privacy has changed fundamentally. Under GDPR, companies must follow uniform rules on how personal data is processed or face severe penalties. Read more. Permalink | No comment.

Technology 40

Technology Personalization Customer Service 40

InTheChat

FEBRUARY 5, 2019

In our data-driven world, customer data has become increasingly vital to businesses looking to keep up with rapidly-evolving customer expectations. However, many businesses have failed to appropriately safeguard customer data, leading to a growing epidemic of data theft. appeared first on InTheChat.

Customer Care 48

Customer Care Contact Center 48

AWS Machine Learning

NOVEMBER 17, 2022

Data underpins ML and AI use cases and is a strategic asset to an organization. As data is growing at an exponential rate, organizations are looking to set up an integrated, cost-effective, and performant data platform in order to preprocess data, perform feature engineering, and build, train, and operationalize ML models at scale.

Engineering 64

Engineering Big data Accountability Analytics 64

TRUSTID

JANUARY 6, 2019

Keeping customer data safe and secure is a top priority for organizations, no doubt. Advancements in technology continue to pose challenges for contact centers to help ensure that customer data is not compromised or exposed to social engineers. Another vulnerability, however, may be consumers themselves.

Call Center 48

Call Center Engineering Contact Center Banking 48

ShepHyken

FEBRUARY 28, 2023

Protect Your Customer’s Information – Data protection has been a hot topic for several years. Beyond data breaches, which companies must do their best to avoid, there is also data abuse. However, its phone number is posted on every page of the website, just in case the customer needs help or has questions.

Chief Customer Officer 307

Chief Customer Officer Surveys Customer Service Customer Experience 307

ShepHyken

AUGUST 4, 2023

In 2022 alone, over 422 million US citizens were impacted by some form of data breach resulting in their personal information being exposed to malicious actors. Of course, poor data security leads to significant physical security risks as so many modern systems rely on digital communications to function effectively.

Customer Experience 156

Customer Experience Technology Accountability Marketing 156

NobelBiz

APRIL 9, 2024

It encompasses various aspects, including data protection, consumer rights, and ethical practices. Additionally, the Security Rule addresses the protection of electronic health data. This requirement is mandated by various state and federal laws, including the Telephone Consumer Protection Act (TCPA).

Call Center 105

Call Center Telemarketing Healthcare Government 105

ForeSee

MAY 24, 2018

The European General Data Protection Regulation (GDPR) takes effect May 25, 2018. The post How ForeSee Complies with Europe’s General Data Protection Regulation appeared first on ForeSee. ForeSee is committed and fully prepared to help clients meet all applicable GDPR requirements. What is GDPR? The GDPR replaces.

Best practices 40

Best practices 40

Monet Software

APRIL 30, 2018

In May of 2018, the European Union will officially adopt the General Data Protection Regulation (GDPR), new legislation created to provide consumers with enhanced safeguarding of their personal data. Any information relating to “an identified or identifiable natural person” is considered personal data.

Contact Center 48

Contact Center Best practices Personalization Marketing 48

ConvergeOne

OCTOBER 8, 2019

The breach was so major that the whole (and I really mean the WHOLE) data center was inoperable. Primary data and backup data was encrypted beyond usability. The result was that the data center became a bunch of bare-metal hardware with blinking lights. Active Directory and authentication capabilities were locked out.

Management 73

Management 73

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 121

Best practices Government Engineering Accountability 121

Working Solutions

JANUARY 9, 2020

In a story that made international headlines in 2018, British Airways was targeted by hackers who seized the private data of about 500,000 customers. So serious was this security breach that the UK government levied a fine of more than $200,000 on the airline. And as big as that fine was, it was small potatoes […].

Airlines 52

Airlines Government Contact Center 52

AWS Machine Learning

MARCH 25, 2024

Some customers entrust Amazon Transcribe with data that is confidential and proprietary to their business. In other cases, audio content processed by Amazon Transcribe may contain sensitive data that needs to be protected to comply with local laws and regulations. We recommend using TLS 1.2

Best practices 80

Best practices APIs Transportation Personalization 80

ConvergeOne

APRIL 15, 2024

As technology advances and work environments become increasingly decentralized, many organizations face unique challenges in ensuring the security of their data and networks. This comprehensive cybersecurity framework combines networking and security functionalities, offering a strategic solution to protect against a wide range of threats.

Technology 70

Technology 70