Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

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SmartAction

NOVEMBER 15, 2023

The Evolution of Customer Self-Service Customer self-service has come a long way since the days of waiting on hold for assistance from traditional call centers. The evolution of self-service reflects the ever-changing landscape of technology and consumer expectations. Key Trends in Customer Self-Service 1.

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SmartAction

NOVEMBER 1, 2023

Any technology implementation has to align with your overall business goals. The experience for customers and agents is seamless, and the solution can integrate with your current contact center platform, telephony setup, and data systems. Voice starts with the customer reaching your contact center platform.

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Creative Virtual

OCTOBER 6, 2022

So, it’s no surprise that language is a common barrier in both personal and business interactions. Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support. A translation engine is utilised to translate that input into English.

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Outsource Consultants

DECEMBER 21, 2023

Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. For instance, leading BPOs now employ advanced AI-driven analytics to personalize customer interactions, a concept barely conceivable three years ago. Today, they’re innovation hubs.

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Call Center Virtual Agent outsourcing Upselling 67

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions.

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SmartAction

JUNE 9, 2023

Let’s explore this growing technology by understanding what it truly is, reviewing some examples of its applications, diving into its inner workings, and highlighting the associated benefits and challenges businesses and contact centers should consider. They are widely used in customer support, providing 24/7 assistance.

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SmartAction

OCTOBER 25, 2023

Join me as we dive into why leveraging conversational AI in the voice channel cannot be ignored or underestimated and why businesses should seize the opportunity to invest in this transformative technology. The Power of Voice Communication Customers seek a personal touch when engaging with businesses.

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SmartAction

DECEMBER 12, 2023

New Mission, Vision, and Values: A Reflection of Our Core Our new mission statement, “to deliver the most exceptional, personalized automated experiences,” is more than words. It’s a promise — a promise to craft solutions that resonate with our clients and their customers. Our vision, too, has evolved.

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industry standards Customer Service Automotive Virtual Agent 78

Creative Virtual

OCTOBER 3, 2022

And so, without further ado, here are some of the best customer service posts shared on the Creative Virtual Blog over the past year: Solving Common Conversational AI Project Issues – Conversational AI is widely recognised as an important technology in digital customer service and employee support strategies.

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Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. 2020 was a record-breaking year for use of our virtual agent and chatbot implementations.

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Creative Virtual

JANUARY 4, 2022

The most common personal resolutions are focused on being healthier – exercising more, eating better, improving fitness, losing weight, stopping smoking. If your organisation already has a conversational AI project, then you don’t need me to wax on about the importance of digital customer support. You get it.

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Creative Virtual

MARCH 25, 2021

This has involved a lot of trial-and-error as we learned new skills and created new routines in both our personal and professional lives. However, when it comes to areas like customer support, using a trial-and-error approach can have a devastating effect on your customer experience.

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CSM Magazine

DECEMBER 14, 2021

AI-powered personalization helps organizations to boost consumer engagement, loyalty, revenue and gain a more complete understanding of their customers – all in real-time. As more and more businesses strive to compete and outcompete one another on customer service, the CX landscape will continue to change. 24-hour Service.

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CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions have announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . About Spitch. In 2019, Spitch was recognized by Gartner as a “cool vendor” in speech and natural language, in a corresponding report.

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SmartAction

DECEMBER 12, 2023

New Mission, Vision, and Values: A Reflection of Our Core Our new mission statement, “to deliver the most exceptional, personalized automated experiences,” is more than words. It’s a promise — a promise to craft solutions that resonate with our clients and their customers. Our vision , too, has evolved.

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industry standards Customer Service Automotive Virtual Agent 52

Creative Virtual

AUGUST 20, 2020

We have all been facing new personal, professional and community challenges this year as we continue to deal with the harsh impacts of a global pandemic. The new ebook, Conversational AI Trends 2020 , takes a look at the rapid advances in conversational AI technologies and the new applications and use cases emerging across industries.

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ConvergeOne

DECEMBER 6, 2022

The Avaya & ConvergeOne team combines forces to help with your customer-centric crusade. Together, we will turn your stresses into superpowers—workflow optimization, time and project management, personalized customer support, and increased revenue—to help you build a better world for your business and customers.

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Creative Virtual

JANUARY 12, 2021

We are even prouder to know that our dedication to innovation is enabling us to provide both the conversational AI technologies and the expert consultation and managed services needed to create quality self-service experiences. Most companies use chatbots as a way to manage customer support.

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CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions, with headquarters in Switzerland and offices in London, Madrid and Milan, today announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . About Spitch.

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Creative Virtual

OCTOBER 6, 2020

A direct quote of the explanatory theme for this Customer Service Week says: “The impact of events affecting the world today have changed the way in which companies and their employees engage with customers.” Cue the virtual agents, chatbots and virtual assistants.

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Creative Virtual

OCTOBER 4, 2021

I eventually got through on the phone to the person responsible, who said that she had been off sick and as I had sent so many emails it had meant she hadn’t seen any of them yet because the new emails kept pushing the email thread to the top of her inbox and she works from the bottom up. I was at a loss for words.

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TechSee

MARCH 7, 2022

The role of technology is more important than ever in improving customer service and operational efficiencies. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . What is Customer Self Service? Challenges of Customer Self Service. By 2025, 50.7%

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Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Customer support.

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DMG Consulting

AUGUST 10, 2018

Applications that Improve the Customer Journey. Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Technology.

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Creative Virtual

FEBRUARY 24, 2022

They often lead to an escalation to a live chat session or a call to the contact centre for resolution, meaning your support agents are left to deal with the immediate impacts of that poor experience. This is why using a high-quality conversational AI technology to build your chatbot is so important.

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Creative Virtual

APRIL 2, 2020

Advancements over the past several years in conversational AI technologies, including chatbots and virtual agents, have made them a go-to solution for providing cost-effective and easy-to-use support on digital channels.

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Fonolo

OCTOBER 5, 2023

Of course, this conversation is evolving quickly as technology changes. They usually offer basic customer support, using simple pre-determined rules and conversation flows to respond to customer’s questions. But we’ll look at some of the things that makes each technology distinct. So, let’s dive in!

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SharpenCX

JUNE 20, 2022

With our MS Teams integrations, your customers will be able to connect with the right person, at the right time. Process payments and view historic customer data by integrating SharpenCX with Zendesk, the ultimate easy-to-use customer support tool. With IVAs, your customer support is not limited to business hours.

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Global Response

APRIL 17, 2023

Feature #4: Advanced Technology and Infrastructure The importance of modern technology and infrastructure in today’s customer service and experience can’t be understated either. What sorts of call center technology and infrastructure should you be looking for?

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TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018.

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TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018.

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Customer Service Real estate Technical Support Analytics 84

3CLogic

MAY 26, 2022

Consider what customers across industries want to experience: Proactive Communication: Customers seek out organizations that can anticipate their needs quickly. Dynamic Solutions: Customers crave multiple options to reach your contact center. Personalization: Customers want a personalized experience at every touchpoint.

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Netomi

SEPTEMBER 3, 2021

More than half of all customers prefer to chat with someone in real-time and online, rather than call a company for support 5. 79% of customers say they prefer to chat with agents purely because of the immediacy it offers compared to other channels 6 . Not all support live chat is created equally . The result?

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CSM Magazine

FEBRUARY 4, 2022

Brands need to demonstrate their value and support across the whole buyer journey, focusing more on the experience than the sale. And it’s clear that customers are open to these emerging technologies to help make that happen. The emergence of chatbots has got customer support workers worrying about their future.

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NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Decreased average handle time by 10 percent.

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contact center solutions Cloud contact Contact Center Virtual Agent 48

DMG Consulting

OCTOBER 4, 2017

The best contact center investments are those that contribute to cost reduction, productivity improvements, and a great customer experience. If a solution or investment also contributes to agent engagement and retention, it’s even better. There are three emerging contact center technologies that can deliver all of these benefits.

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