ProProfs Blog

OCTOBER 16, 2020

Stella is a market researcher at a large corporation and her main priority is providing insightful data for the entire company to use. The UX team uses it for their personas, the marketing team uses it for the adwords campaigns, etc…. In fact, last week’s were abysmal: Survey sent: 400. Survey opened: 180. Wondering how?

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Surveys Construction Personalization Feedback 158

ProProfs Blog

APRIL 16, 2020

With the in-depth knowledge of the user’s perspective, the content marketing strategy gets closer to its goals, and online surveys are great to obtain this knowledge. The more you know about the expectations and necessities of your customers, the more valuable content you can create for them. Create Happy Customers.

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Surveys Marketing Feedback Consulting 78

ProProfs Blog

NOVEMBER 20, 2020

The answer lies in the formulation of an employee engagement survey that captures the pulse of your employees around the parameters: peer interaction, work culture, job challenge, career prospects, etc. With an employee engagement survey, you can gauge the challenges faced by your employees at the earliest. What Is Employee Engagement?

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ProProfs Blog

JANUARY 7, 2021

Creating a successful product isn’t just about being the most innovative product in the market, it’s about ensuring that your product is embraced by customers even as their needs evolve and demands change. This is exactly where product surveys come in and help you understand what users think of your product.

Surveys 88

Surveys Marketing Feedback Advertising 88

ShepHyken

MARCH 27, 2020

This week we feature an article by Eralp Arslan, a digital marketing specialist at JotForm. He writes about different types of customer experience surveys and how they can help businesses gain customer loyalty. And one of the best ways to accurately gauge customer satisfaction is via surveys.

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Surveys Customer Experience Advertising Feedback 183

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. New to QR code surveys, or need a refresher? What is a QR code survey?

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Surveys Feedback Best practices Marketing 88

ProProfs Blog

JUNE 27, 2021

“According to Hubspot research , 61% of marketers classify lead generation as their top business challenge.”. These include use of survey questions, using live chat to engage your potential customers, lead generation through affiliate and ad marketing, and more. What are Lead Generation Surveys?

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Best practices Surveys Advertising Construction 78

ProProfs Blog

JULY 30, 2020

Every brand focuses on trying to collect customer feedback through surveys and other similar means. While the customer may love to provide feedback to the brands they are associated with, the sheer number of surveys they encounter leads to survey fatigue, making it a significant problem. Types of Website Surveys.

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Surveys Feedback Marketing Customer Support 145

ProProfs Blog

JULY 20, 2021

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

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Surveys Feedback Real estate Enterprise 78

Lumoa

APRIL 22, 2020

B2B companies often struggle with common hurdles when it comes to surveying customers. Conducting B2B customer surveys should be an illuminating process, but instead, they become a nightmare that makes you want to tear your hair out. Surveys also just aren’t as effective if they’re not timely and relevant.

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B2B Surveys Feedback Customer advocacy 83

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. When you know what customers think about your product and your service, you’re able to plan strategically and make smart bets. Use clear and concise language 2.

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Surveys Feedback Customer effort Customer Support 52

Nicereply

OCTOBER 3, 2023

Let’s review a list of customer satisfaction survey tools to help you understand clients’ needs. Table of Contents Why it is crucial to measure customer satisfaction? Why do businesses need specific software for customer satisfaction surveys? Consistent brand image. Integration with business systems.

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Surveys Customer centricity Analytics Feedback 52

ProProfs Blog

FEBRUARY 21, 2019

Let’s assume you’ve got the perfect product; you’ve thought about a well-funded marketing campaign. To avoid scenarios like these, companies spend a fortune conducting market research and focus groups. We asked various customer experience experts how survey results have helped shape their marketing campaigns.

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Surveys Marketing B2B SaaS 95

ProProfs Blog

JULY 20, 2021

That’s where a simple employee satisfaction survey comes to your rescue. This blog gives you a clear insight into an employee satisfaction survey and shows you how to create and share meaningful surveys in minutes. What Is an Employee Satisfaction Survey? There are several reasons to conduct employee satisfaction surveys.

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Surveys Feedback Employee engagement Best practices 109

ProProfs Blog

FEBRUARY 28, 2020

This is what brand awareness does, it not only affects the decisions of the customers, but it also creeps into the lifestyle. . A majority of B2B marketers today focus on enhancing their marketing strategies on a daily basis. Yet, sometimes, marketers overestimate their marketing and branding efforts. The solution?

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Surveys Metrics Marketing B2B 143

ProProfs Blog

APRIL 5, 2019

Data is the fuel for the modern marketing machinery; Data has changed how businesses operate. In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. Survey data helps fill in this gap. Analyze and Profile Customer Journey.

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Surveys Upselling Employee engagement Sales 122

ProProfs Blog

MARCH 26, 2021

Customer feedback surveys are the go-to tool of every business to understand their customer needs and sentiments. The advantages of surveys lie in their simplicity, ease of creation, quick feedback collection, and so on. What is Customer Feedback? Best Way to Gather Customer Feedback Data. Image Source.

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Feedback Surveys Customer retention Metrics 78

ProProfs Blog

FEBRUARY 13, 2019

Online surveys have changed the data collection game for everyone involved. Be it a multinational corporation or a young start-up; online survey tools have made data collection easy for everyone. Here are some of the benefits of online surveys for all organizations: Convenient for users. And to be fair, why wouldn’t they be!

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Surveys Feedback Wait times Personalization 123

ProProfs Blog

APRIL 17, 2020

According to the 2019 trends report by event tech company Bizzabo, events, at times, even score over content marketing, digital advertising and email marketing. The answer to these questions is – Asking Event Survey Questions! To help you do the same, we have compiled a comprehensive list of : Pre-Event Survey Questions.

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Surveys SaaS Feedback Advertising 125

ProProfs Blog

APRIL 3, 2020

Not only do they have to be very attentive towards customers’ complaints, but they have to respect their urgency and resolve the issue as soon as possible. Customer satisfaction surveys are the best way to maintain a constant dialogue with the customer and listen to what they want to say. Robust analytics and reporting.

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Surveys Feedback APIs Customer Support 103

ProProfs Blog

MAY 18, 2021

“How many questions should I include in my survey?”. With limited survey questions, will I be able to collect enough information from my target audience?”. “Or, Or, will a large number of questions tire my customers and make them drop out of my survey?”. You might have faced the above dilemmas while creating a survey.

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Surveys Employee engagement Feedback Complaint resolution 78

ProProfs Blog

DECEMBER 14, 2020

As a marketer, you design numerous campaigns to understand your website visitors. That’s when you try out email surveys, and the results are excellent. Research suggests that the average response rate for an email survey is 30% as compared to 18% for a telephonic survey. What are Email Surveys?

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Surveys Marketing Enterprise Feedback 78

ProProfs Blog

DECEMBER 14, 2020

As a marketer, you design numerous campaigns to understand your website visitors. That’s when you try out email surveys, and the results are excellent. Research suggests that the average response rate for an email survey is 30% as compared to 18% for a telephonic survey. What are Email Surveys?

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Surveys Marketing Enterprise Feedback 78

ProProfs Blog

JANUARY 18, 2019

Loyalty programs, customer surveys, and engagement have taken a forefront in marketing campaigns. While loyalty programs and engagement can be automated to a certain extent, creating a customer survey requires careful study and effort. Choose the Right Survey Question Types. Make Use of Survey Logic.

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Surveys CRM Marketing Personalization 99

aircall

DECEMBER 13, 2018

Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders. This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? How are they designing their customer support strategies as a result?

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Surveys Customer Support B2C CRM 54

ProProfs Blog

DECEMBER 6, 2019

Companies today are not ready to wait even for a day or even a few hours to know how the customer felt about a particular product or service. What Is a Real-Time Feedback Survey? What Are the Advantages of a Real-Time Feedback Survey? However, little do they know that survey tools can be a crucial tool in revenue generation.

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Feedback Surveys Sales Benchmark 124

ProProfs Blog

JANUARY 18, 2022

Market research questions can help you capture the best insights when you are up for launching a new product or a feature. Sending out such surveys about market needs and preferences enables companies to understand how their target market feels and behaves. But why market research surveys ?

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Marketing Surveys Feedback Education 145

Nicereply

MARCH 6, 2023

Pop-up surveys are a seamless way to gather feedback from your website visitors. Learn about the main pop-up survey tools available in 2023 to find the best fit for your business. Once you have an established customer base improving your user experience is one of the best ways to increase retention and grow your business.

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Surveys Feedback Enterprise Analytics 52

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

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Surveys CRM Upselling Analytics 98

ProProfs Blog

APRIL 3, 2020

Not only do they have to be very attentive towards customers’ complaints, but they have to respect their urgency and resolve the issue as soon as possible. Customer satisfaction surveys are the best way to maintain a constant dialogue with the customer and listen to what they want to say. Robust analytics and reporting.

Surveys 78

Surveys Feedback APIs Customer Support 78

Nicereply

JUNE 18, 2020

You can use it to survey your customers via email survey after you resolve their support ticket. Alternatively, you can choose a dedicated tool to geta access to a wider array of options and customizations, like different scales, placing surveys inside of conversation emails, and branding the survey.

Metrics 86

Metrics Surveys Customer effort Education 86

Nicereply

JULY 7, 2020

Once you’ve been working with CSAT for a while though, you start noticing certain limitations, such as lack of control, customization, and variety in Zendesk’s CSAT surveys. The solution to this is to implement a 3rd party survey solution. How can you customize your surveys? Customer Thermometer.

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Surveys Feedback Metrics APIs 98

Wowdesk Blog

APRIL 23, 2020

In today’s digital era where everything demands a quick solution, survey software acts as a springboard to continuous improvement and effectiveness. . Feedback and Survey Software are instrumental in collecting and analyzing customer feedback and derive valuable insights that can support organizational growth.

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Surveys Feedback Customer retention Enterprise 59

ProProfs Blog

FEBRUARY 21, 2019

It’s a well-structured, simple, and striking ‘post-event survey.’. What is a Post-Event Survey? A post-event survey is usually conducted after the event is completed and its purpose is to analyze your audiences/customers’ expectations and thoughts about your event. How Do Post-Event Surveys Help a Company?

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Surveys Feedback Marketing Technology 111

ProProfs Blog

JANUARY 4, 2019

You may be a marketer who sends numerous promotional emails to your clients regularly. Particularly, consumers are averse to any surveys that don’t add value to them. This makes the email subject line the cornerstone of your customer survey mail. Make it clear on what exactly it is you want from your survey taker.

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Surveys Personalization Marketing Management 104

ProProfs Blog

FEBRUARY 1, 2019

Once you see the benefits of social media and create a plan of action, customer surveys become more effective and insightful. Use the following tips to maximize your use of social media through customer surveys : Create New Trends Through Audience Engagement. Conduct Market Research and Analysis.

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Surveys Benchmark Advertising Customer centricity 84

ProProfs Blog

DECEMBER 27, 2018

Surveys are the most convenient and the best way to collect feedback about a product or service. However, while it may seem easy to get respondents to take the survey, it is not so in reality. About 75% of online surveys fail to get their minimum anticipated survey response rate. Follow the “KISS” Principle.

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Surveys Feedback Marketing Management 74