TeamSupport

APRIL 17, 2024

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. This is where TeamSupport stands out.

Customer Support 52

Customer Support Analytics Upselling CRM 52

CSM Magazine

MAY 8, 2024

As the digital marketplace keeps growing, standout customer service is what really helps businesses keep and attract more customers. Some stores have set the bar high, not only meeting but exceeding customer expectations, and their efforts have not gone unnoticed. Their approach? Spot-on every time.

Customer Service 52

Customer Service Surveys Personalization Management 52

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. It should be among your key strategies and always part of your playbook. How Do You Identify Top Customer Service Talent?

Contact Center 88

Contact Center Gamification Coaching Feedback 88

The Northridge Group

APRIL 15, 2024

As we discussed earlier, the variation in the generic comment of AI is considerable, and matching the solutions to the problem here is critical to avoid harming the company, customers, and employees. Part 2: AI and Business Processes: How can it help? How can it hurt?

Technology 122

Technology Brand ambassadors Contact Center Multichannel 122

SharpenCX

OCTOBER 6, 2021

If your contact center is filled with tired, stressed, irritable employees, your customers will notice. According to Gallup’s State of the American Workplace report, engaged employees are more likely to improve customer relationships, increasing sales by 20%. You’re under a lot of pressure to keep things optimized. .

Contact Center 128

Contact Center Coaching Metrics Employee engagement 128

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? Thankfully, customer success operations has come to the rescue. Ask if your customer health score is right, is it giving you the insight you need, are you iterating,” Chris says. “Ask

Metrics 84

Metrics Upselling Accountability Enterprise 84

TeamSupport

DECEMBER 20, 2023

Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd.

Customer Support 108

Customer Support Feedback Chatbots CRM 108

Joe Rawlinson

MAY 15, 2023

Starting your own business can be an exciting and fulfilling experience. In this article, we will provide essential tips to help set the stage for a successful endeavor. Keep reading to learn more about essential business concepts and strategies that will help propel your business forward.

Education 78

Education Marketing Management Customer Experience 78

Totango

APRIL 18, 2022

Selecting the right customer success platform for your organization can be challenging. In this article, we’ll look at the mistake of not putting customer success into the hands of your whole team. . Customer success is a fast-paced industry. Quick Adoption is Key to Success.

Best practices 94

Best practices Self service Consulting Consulting 94

OctopusTech

APRIL 24, 2024

Think of the Shopify platform as a virtual marketplace where you open your own “shop.” If you are just at the beginning of your journey or simply trying to expand your online presence, knowing how much does shopify cost per month can influence your strategic planning and need for budgeting.

Technical Support 62

Technical Support Management 62

ChurnZero

NOVEMBER 11, 2022

Customer Success is gaining ground, influence, and budget within organizations. Based on a detailed survey of more than 1,000 Customer Success leaders, this is the most comprehensive study of the evolving CS landscape to date. Download your full copy of the 2022 Customer Success Leadership Study here.

SaaS 98

SaaS Metrics Best practices Benchmark 98

ChurnZero

APRIL 5, 2022

This is a guest post by Paula Naba , director of Customer Success at Northpass. Did you know that 32% of customers stop doing business with a brand they love after only one bad experience? How about this: customer-centric companies are 60% more profitable than companies that don’t focus on customers.

Education 98

Education Customer centricity CRM Best practices 98

TeleDirect

DECEMBER 14, 2023

Do you know how many leads you are losing and how much every lost lead is costing your company? As your company grows, this question should be first and foremost in your mind. This information isn’t meant to leave you disheartened; it’s meant to steer you toward your potential. What makes us pros?

Business Process Outsourcing 62

Business Process Outsourcing outsourcing B2C B2B 62

Real Blue Sky

NOVEMBER 21, 2023

It’s about leveraging the strength of customer loyalty, the potential of existing relationships, and the efficiency of streamlined operations. As we delve into five dynamic strategies for brand growth, we’ll explore how prioritizing customer retention can significantly boost profits.

Employee engagement 105

Employee engagement outsourcing Upselling Customer retention 105

Fonolo

NOVEMBER 29, 2022

But with the opportunity to grow comes with, well, growing pains. Overhauling your call center operations can seem outright impossible without a little guidance and know-how. The success of your call center agents depends heavily on your ability to lead them to that success.

Call Center 126

Call Center Contact Center Abandon rate Average Handle Time 126

Real Blue Sky

SEPTEMBER 12, 2023

Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. That’s why it can pay to use a customer service vendor management expert. The challenges are many. The result?

outsourcing 105

outsourcing Management Customer Service Contact Center 105

Comm100

MAY 7, 2024

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service expectations than they did just one year ago, according to a recent Microsoft study. Reducing friction : Friction happens when customers face obstacles resolving issues.

Customer Service 52

Customer Service Chatbots Self service Analytics 52

Totango

JULY 19, 2022

You don’t need your CRM. How Your Customer Success Platform Can Replace Your CRM. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. Gather the business intelligence (BI) you need to truly understand the customer experience. Yeah, we said it.

CRM 90

CRM Sales Enterprise Analytics 90

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI).

Feedback 157

Feedback Analytics Multichannel Surveys 157

Totango

JULY 8, 2022

But in fact, you should be investing now more than ever in customer success. In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. How to Shift Right .

CRM 104

CRM Customer retention Self service Best practices 104

CSM Magazine

MARCH 1, 2024

Importance of Employee Training and Development Practical employee training and development programs are essential for any company because they help individuals grow, innovate, and be productive. The strategic investment in training and growth is indispensable, significantly contributing to the organization’s current and future success.

Feedback 52

Feedback Technology Management 52

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Customer success is still new.

Chief Customer Officer 102

Chief Customer Officer Accountability Best practices Feedback 102

TeamSupport

OCTOBER 27, 2022

Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. But if a business provides good customer service and places the customer first, then the effects of that commitmen t can be significant.

Customer Service 98

Customer Service Customer retention Customer Support Customer centricity 98

Global Response

FEBRUARY 28, 2024

As small businesses gain traction and expand their services, real growing pains can set in. With limited staff and resources, small businesses often struggle to provide high-quality customer support and stay focused on core business practices. Call centers provide 24/7 access to trained professionals specializing in customer care.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

SharpenCX

NOVEMBER 17, 2021

Long-term customers are more valuable to your company’s growth than you may think. A study from Harvard Business School found that increasing customer retention rates by even 5% can boost your company’s profits by 25-95%. Your customers do your marketing for you, spreading good words about your product and service.

Customer retention 145

Customer retention Personalization Accountability Customer Experience 145

TeamSupport

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. Is your company prepared to deliver exceptional post-sale customer support?

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

Nicereply

FEBRUARY 21, 2022

Anticipating client difficulties and giving proactive solutions are the foundation of customer success. Not only does customer success lead to greater happiness and loyalty, but it also helps businesses increase revenue and customer retention. Greater emphasis on customer onboarding.

Journey mapping 98

Journey mapping Chatbots Customer retention Sales 98

BlueOcean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. But knowing what a green flag looks like is just as critical. That’s where the magic happens.

outsourcing 71

outsourcing Customer Care Entertainment Government 71

TeamSupport

APRIL 11, 2024

When production and logistics are responsible for meeting high standards, high-quality customer support is vital. In fact, in today's competitive market, exceptional customer support has emerged as a critical differentiator for manufacturers seeking to gain a competitive edge and foster long-term customer relationships.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

Education Services Group

FEBRUARY 26, 2023

Customer Success leaders have a lot in common with rockstars. customers). It involves informing and educating people across your organization about your vision for Customer Success and what it can do for the business. We’re all excellent storytellers. We are energetic about our work. We know this.

Education 97

Education Sales Management Marketing 97

SharpenCX

NOVEMBER 10, 2021

The investment of new software affects a lot of people — your customers, your agents, your IT team, and you. How do you find new technology that meets the needs of your team and your customers? Ask your agents: . Do you have difficulties accessing customer information? Ask yourself: .

Cloud contact 128

Cloud contact Contact Center Technology Accountability 128

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Metrics 101

Metrics Best practices Customer retention Enterprise 101

Totango

JUNE 15, 2022

All companies are going through the exercise of evaluating their investments, deciding what to cut and what to keep, what strategies to use, and simply, how to weather the storm. We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business.

Best practices 102

Best practices Enterprise Customer retention Marketing 102

Nicereply

MAY 7, 2024

By getting to know your potential customers and learning about their problems. Or, to put it another way, you need to manage customer pain points to drive sales. This article explores what customer pain points are, and how you can learn about them and use them to your company’s advantage. How do you do this?

Sales 52

Sales Management Surveys Wait times 52

Call Experts

NOVEMBER 17, 2022

Investing in a holiday customer service plan is essential to growing your business. 52% of consumers say they have made an additional purchase from a company after a positive customer service experience. Keep reading to learn more and to get our 4 tips for a successful holiday customer service strategy.

Customer Service 98

Customer Service outsourcing Sales Contact Center 98

Momentum Telecom

JULY 20, 2021

How can today’s businesses ensure their customers are set up to be as successful as possible when they can’t meet face to face? With the right communication tools and unified communications provider, your customers will have the tools needed to seamlessly adapt to these changes, without risking collaboration or communication. .

Employee engagement 98

Employee engagement Technology Personalization voip 98

Integrity Solutions

APRIL 8, 2024

The reason this kind of training and coaching isn’t creating the impact they’re looking for is simple: It only addresses one of the sales conversations a salesperson has — the conversation with their customer. Lately, though, it’s as if those pressures have been magnified times ten.

Sales 73

Sales Coaching Personalization Surveys 73