ShepHyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? Customer feedback can also help you know exactly what you should do to improve your brand and conversion rate. by Jon Picoult.

Customer Service 222

Customer Service Best practices Education Consulting 222

ShepHyken

OCTOBER 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. The 3 Types of Customers That Will Talk About Your Business—and The One That Definitely Won’t by Jay Baer. Great Customer Experience Means Consistent Customer Service by Glenn Pasch.

Customer Service 215

Customer Service Automotive Feedback Customer centricity 215

Customer Service Life

OCTOBER 13, 2020

I was about 12 years into a career in customer service, still trying to figure out what my career would be. Somewhere in there, I came to grips with the fact that customer service is my career and I’m proud of it. Starting a blog about customer service became instant accountability for me.

Accountability 182

Accountability Customer Service Coaching Contact Center 182

ShepHyken

APRIL 17, 2023

When patients receive great customer service from their healthcare providers, not only do they provide better reviews, fewer complaints, and malpractice claims, but they also have better clinical outcomes. Quotes: “Good customer service and patient experience make clinical outcomes better.”

Healthcare 156

Healthcare Customer Service Education Customer Experience 156

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business.

Surveys 83

Surveys Feedback Banking Best practices 83

CSM Magazine

MARCH 13, 2024

Retail businesses and service industries are now using these pixelated squares to provide exceptional service to their customers in innovative and efficient ways. According to a study by Bain & Co , companies that excel at customer experience by listening to feedback grow revenues 4 to 8 percent above their market.

Customer Service 52

Customer Service Automotive Feedback Wait times 52

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users.

Customer Service 52

Customer Service Feedback Education Self service 52

Bill Quiseng

MAY 2, 2021

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them. Here are three steps you can take to move from reactive to proactive customer service. STEP ONE: Thank ALL customers who gave you survey feedback.

Customer Service 136

Customer Service Surveys Feedback Education 136

CSM Magazine

DECEMBER 19, 2023

In today’s competitive landscape, exceptional customer service isn’t just a nice-to-have; it’s a critical differentiator. This guide explores four transformative strategies to elevate your customer service, ensuring your business not only meets but exceeds customer expectations.

Customer Service 52

Customer Service Education Customer emotions Feedback 52

Nicereply

JUNE 17, 2021

People at Cooleaf wanted to find a tool that enabled them to maintain high-level of customer satisfaction & gather valuable customer feedback. But we also understood that as an evolving SaaS company, every interaction with a customer was an opportunity for feedback on our service or the product itself.”.

Feedback 105

Feedback SaaS B2B Education 105

Nicereply

FEBRUARY 16, 2021

It includes everything from viewing ads on a subway platform, to speaking to the sales team, signing up for a free-trial and talking to the customer service team. If you’re creating an online course, instead of guiding customers through a purchase, you’re guiding learners to education. Listen to feedback.

Education 59

Education Customer Experience Journey mapping Feedback 59

VocalCom

DECEMBER 3, 2018

At the heart of such engagement lies feedback—the more you listen to them and consider their advice, the more engaged and content they will be. Ask them for direct feedback. Very often, employees understand customer preferences better than a company’s executive board. Let them educate one another.

Feedback 48

Feedback Customer Service Contact center software Scripts 48

ShepHyken

NOVEMBER 6, 2017

Each week I read a number of customer service articles from various online resources. Your Customer Service Team Should Be in Every Strategy Meeting by Jaspar Weir. Entrepreneur) Get the people who know what your customers want and need — your customer service team — more involved in company decisions.

Customer Service 211

Customer Service Customer centricity Education Marketing 211

CSM Magazine

FEBRUARY 20, 2024

In the world of sports betting, the importance of high-quality customer service can’t be overstated. Whether it’s answering queries, resolving issues, or providing personalized betting advice, exemplary customer service can significantly enhance the betting experience.

Technology 52

Technology Customer Service Analytics Chatbots 52

CSM Magazine

MAY 10, 2023

Forex trading can be a complex and overwhelming experience for customers, and the customer service experience can make all the difference. In today’s competitive market, forex companies must prioritize customer service to stand out and retain their customers.

Customer Service 52

Customer Service CRM Education Finance 52

ShepHyken

FEBRUARY 15, 2022

And, how often do I go there to understand what’s going on with my customers and my employees? On feedback… Psychologically, with a blank text box, people don’t know where to start or how to start. When you are asking for qualitative feedback, guide your customers by creating a fill-in-the-blank item.

Feedback 190

Feedback Education Surveys Personalization 190

CSM Magazine

OCTOBER 16, 2023

They expect fast, seamless, personalized banking experiences and, above all, exceptional customer service. They’ll even switch if they aren’t happy, as research indicates that 70% of customers under the age of 55 would consider changing banks for an improved customer experience. times faster than competition who don’t.

Finance 52

Finance Customer Service Education Banking 52

ProProfs Blog

MARCH 26, 2021

Hence, customer satisfaction at every point of the customer journey should be the number one priority for any organization. Customer feedback is one of the easiest ways to understand customer satisfaction. Are they happy with your products and services? Are they satisfied with your customer service?

Feedback 78

Feedback Surveys Customer retention Metrics 78

Lumoa

APRIL 13, 2020

This is a common pre-recorded message that I think we have all heard once or twice when calling a customer service department. So how do you make the most out of your voice feedback? In this article, we’ll explain what voice feedback is and how you can easily generate customer insights from your customer calls.

Feedback 83

Feedback Interactive Voice Response call center professionals Surveys 83

SharpenCX

MAY 12, 2020

Back in college, I took a customer service job one summer working in a call center for a nationwide moving service. So, let’s take a look at some more creative customer service training ideas that can help engage employees while improving their performance. Product & Service Demonstration.

Contact Center 128

Contact Center Customer Service Employee engagement Coaching 128

CSM Magazine

JUNE 20, 2023

Every successful business knows that providing quality customer service is essential in getting customers to keep coming back. Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy! Finally, never stop listening to your customers.

Marketing 52

Marketing Customer Service Metrics Analytics 52

Nicereply

JANUARY 11, 2022

Instead of waiting for customers to run into trouble and get in touch, find a way to connect with them before the problems happen. When it comes to customer service, you can either wait for customers to come to you with a problem or… you can make the first move with proactive customer service.

Customer Service 98

Customer Service Surveys Feedback Upselling 98

Lumoa

JANUARY 27, 2023

This is especially true when it comes to serving your customers. Customer service in the 21st century is not just the prerogative of one specific department but of every business process, role, and philosophy. This article looks at how customer service can be optimized for better results.

Customer Experience 83

Customer Experience Journey mapping Customer Service Feedback 83

Nicereply

APRIL 12, 2023

A strong customer service team culture is the direct result of trusting, engaged employees. If you’re a team leader who knows their team has what it takes but is just lacking a little direction, here are a few steps you can take to begin creating a positive, growth-driven customer service team culture.

Customer Service 98

Customer Service Feedback Healthcare Education 98

ShepHyken

JUNE 10, 2016

I agree that the hospitality industry seems to be the perfect place to find excellent examples of good (and bad) business practices as well as examples of customer service. It was roughly about three years ago when I started developing Bornevia, a customer service help desk software, along with my team. Shep Hyken.

Best practices 204

Best practices Customer Service SaaS Education 204

ProProfs Blog

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. What is Customer Service Psychology? For that, you can collect customer feedback.

Customer Service 123

Customer Service Feedback Chatbots Surveys 123

Expivia

MARCH 18, 2021

Incredible customer service is the backbone of any call center. Agents deal with customers every day. What exactly makes a call center agent good at customer service? Top 10 Customer Service Skills of the Best Call Center Agents. And if the tone is right, the message means good customer service.

Call Center 98

Call Center Customer Service Education Average Handle Time 98

ShepHyken

JUNE 19, 2023

It is about communicating with your customers, getting feedback, responding to comments, and taking action based on what your customers tell you. Instead of replying with a generic “thank you” each time someone leaves a comment, respond in a way that makes the customer feel heard as an individual.

Customer centricity 161

Customer centricity Marketing Customer Care Education 161

Nicereply

NOVEMBER 15, 2022

Customer service trends of 2023! We reached out to seven customer service experts to understand what’s just over the horizon in the customer experience world. We wanted their perspective on the challenges customer support teams are facing and the things they need to know before starting a new year. .

Customer Service 98

Customer Service Metrics Employee engagement Customer Support 98

CSM Magazine

MARCH 18, 2021

Higher education costs a lot of money these days and you can read or hear about tuition costs or student credit payments everywhere you go. The colleges around the country are aware that they have to keep up with student’s expectations so they are making efforts to adjust and upgrade their level of customer service.

Customer Service 52

Customer Service Education Healthcare Feedback 52

Fonolo

OCTOBER 26, 2022

When you think of improving your call center motivation, do you dream of near-perfect customer satisfaction scores ? Impeccable customer service and experience? To get a real sense of how things are going, don’t just look at your customers; look at your agents. You know what’s worse than negative feedback?

Call Center 142

Call Center Abandon rate Education Contact Center 142

CSM Magazine

JANUARY 13, 2022

“Excellent customer service is the number one job in any company. It is the personality of the company and the reason customers come back. Without customers, there is no company.” – Connie Elder. For businesses, the entire customer pool is available through social media. What is social customer service?

Customer Service 52

Customer Service Education Banking Morale 52

ProProfs Blog

APRIL 28, 2020

From customer service, support to experience, you have a lot to accomplish to keep your customers satisfied. . Well, that’s because 87% of satisfied customers are more likely to upgrade or add services and are less likely to cancel. Attracting more business and loyal customers. Customer Effort Score (CES).

Customer Service 140

Customer Service Metrics Education Customer effort 140

JustCall

MARCH 9, 2023

Proactive customer service and reactive customer care are two widely-used approaches to customer service. Organizations use these to manage customer interactions and relationships. What is Proactive Customer Service? When to Use Proactive Customer Service? Let’s get going.

Customer Service 40

Customer Service Customer Care Education Feedback 40

SharpenCX

AUGUST 11, 2020

If you’re not sure where to start, we’re walking through four ways you can invest in your customer service team’s career growth today. Give the team an education budget. Enter the education budget. What is an education budget? What is an education budget? Effective feedback.

Customer Service 67

Customer Service Coaching Education Construction 67

CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service 52

Customer Service CRM Accountability Customer retention 52

CSM Magazine

MAY 19, 2023

As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience. What is Peer-to-peer ending?

Customer Service 52

Customer Service Finance Banking Feedback 52