ShepHyken
JUNE 1, 2022
As I read the article, I thought that another way to position this concept, as it applies to the customer experience, is something I now refer to as feedback narcissism. . Feedback is a gift. Positive ratings may indicate you did a great job for the customer. The answers to these questions are why you want feedback.
ShepHyken
SEPTEMBER 18, 2020
He writes about visualizing customer feedback in order to motivate your business to succeed. There are thousands of articles about the importance of customer service to your business’s success. You can read just as many articles about the importance of customer feedback in operating your business successfully.
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ShepHyken
NOVEMBER 24, 2021
To what extent will a company go to try to get customer feedback ? At the end of a project with a customer, she sends an email requesting the customer take a short survey. So, what constitutes a bribe to get feedback? In addition to what I’ve written in the past about feedback, consider a way to get noticed.
ShepHyken
MARCH 6, 2023
.” About: Michelle MacCarthy is the Global Head of Customer Success at Unit4. She leads the company’s customer experience strategy transformation and customer success evolution. What is customer-led growth? How do you define customer success? Why is customer feedback important?
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
ShepHyken
JANUARY 30, 2019
It may be one of the best feedback questions I’ve ever heard. On a scale of one to ten, how would you rate our customer service? Just promise that it won’t take a lot of time – a minute or less – and watch how many more surveys your customers take. The post The Best Feedback Question appeared first on Shep Hyken.
ShepHyken
JULY 29, 2020
It is, but this is good monotony—the kind of monotony our customers like. It is about being so focused on a consistent and predictable experience that we hear the same feedback over and over again. So be bold with your marketing, your products and your innovations, but be boring when it comes to customer service and experience.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
How to get the best possible feedback from customers. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps. October 17th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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