ShepHyken

OCTOBER 21, 2022

She’s also a web design consultant focusing on customer experience and user interface. She shares how customer experience is a valuable marketing strategy. Then you describe your general marketing efforts as customer experience marketing. How To Infuse the Customer Into Your Marketing Strategies .

Marketing 179

Marketing Customer Experience Customer centricity Consulting 179

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AnswerConnect

FEBRUARY 13, 2024

This blog explores the comparison between customer service and customer experience strategies and how combining both can be your recipe for success. The post Business navigation: Decoding customer service vs customer experience. appeared first on AnswerConnect Blog.

Customer Experience 77

Customer Experience Customer Service Customer retention 77

ShepHyken

NOVEMBER 27, 2020

She provides multiple strategies to improve the customer experience in order to gain and retain repeat customers. It’s been said that customer service is dead. We live in such an instant gratification world that customers will often simply seek the next best thing if they don’t get the desired outcome to start.

Customer Experience 380

Customer Experience Wait times Surveys Feedback 380

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Recently I have read and written a lot about AI and as technology improves and acceptance grows AI will have a strong role in customer service. – Shep Hyken.

Marketing 483

Marketing Advertising Big data Personalization 483

ShepHyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR How to Build Customer Loyalty with a Thank You Page by Thomas Griffin. Consider the opening stats.

Customer Service 254

Customer Service Customer retention Contact Center Upselling 254

AnomalySquared

NOVEMBER 10, 2023

To maintain and exceed guest expectations in the highly competitive hospitality industry, these establishments must embrace modern technologies and customer service strategies. One such strategy is partnering with a call center services provider, which can significantly enhance the guest experience and streamline operations.

Call Center 94

Call Center Customer Service Technology outsourcing 94

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.

Entertainment 90

Entertainment Engineering Marketing Analytics 90

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Wait times 89

Wait times Feedback CRM Surveys 89

24-7 InTouch

APRIL 26, 2024

Artificial intelligence (AI) stands as a monumental force reshaping the customer experience (CX). This blog explores how companies can synchronize AI adoption with effective risk management to foster a robust, safe, and customer-centric business environment. Learn and Adapt AI is not a set-it-and-forget-it solution.

Government 52

Government Customer centricity Technology Management 52

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Steve DiGioia

MAY 15, 2023

If you’re in a leadership role, you should know by now that your customers are always evaluating your every move. Your position of power comes with a responsibility to deliver the best possible service and products to your customers. That’s right, your every move. Now, you might be thinking, “But I’m the boss!

Feedback 182

Feedback Management Customer Service Customer Experience 182

OctopusTech

JANUARY 23, 2024

In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality. Tailored for businesses of all sizes, Magento empowers users to create and customize online stores with ease.

Engineering 62

Engineering Enterprise Sales Management 62

ShepHyken

JULY 26, 2019

This week we feature an article by Charles Richard who shares an article about how important it is for software development companies to have a successful customer experience strategy. We all crave for “more”- entrepreneurs expect more from their employees whereas your coworkers as well customers may expect more from you.

Customer Experience 284

Customer Experience Feedback Customer centricity Customer retention 284

Cyara

FEBRUARY 22, 2024

Per the question in the title of this blog post, let’s examine the phrase, break down the meaning, and then explore how “Last Mile Assurance” is relevant to and important in the context of contact centers and customer experience. The last mile, undeniably, is critical to ensuring customer satisfaction and loyalty.

Contact Center 76

Contact Center Customer Experience Technology Sales 76

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. This can directly lead to improved customer satisfaction, increased sales, and more repeat business. These issues can cause burnout and reduce efficiency, negatively affecting customer service outcomes.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. And customers expect businesses to be constantly adapting and preparing for their future needs. Thriving in this dynamic environment requires a commitment to continuous improvement and a deep understanding of customer needs and preferences.

Feedback 90

Feedback Surveys Marketing Customer Experience 90

HelpCrunch

NOVEMBER 23, 2023

Let’s get real: today’s customers are becoming increasingly demanding. They expect top-notch service at every turn, marked by perfect personalization, seamless online experiences – and, of course, 24/7 customer support. appeared first on The HelpCrunch blog. appeared first on The HelpCrunch blog.

Customer Service 62

Customer Service Customer Support Personalization 62

VirtualPBX

AUGUST 29, 2023

The All-New Strategy Hub for VirtualPBX Customers If you’ve landed on our blog, you’re probably already aware that our biggest priority is our customers. Today, we are launching another tool to help our customers do just that – the VirtualPBX Learn Hub. Looking for Something Particular in the Learn Hub?

Consulting 98

Consulting Consulting Feedback 98

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. We’ll also highlight essential tools for a successful hyper-personalization strategy.

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. While it may still be too early to measure the full impact of this strategy, the early indicators are encouraging.

Sales 89

Sales Enterprise Best practices Metrics 89

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Discover our award-winning Customer Experience (C X) blog: [link]. In this PeopleMetrics LIVE! Watch on YouTube. ? ? ?. No problem!

Feedback 118

Feedback Surveys Best practices Accountability 118

Eptica

NOVEMBER 13, 2020

Date: Friday, November 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Delivering impactful results from your Voice of the Customer programme. Author: Pauline Ashenden - Demand Generation Manager Understanding changing customer needs is vital if companies are to increase engagement, satisfaction and long-term revenues.

Best practices 126

Best practices Analytics Marketing Customer Experience 126

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

Nextiva

SEPTEMBER 15, 2021

Without a formal call center strategy, what are your chances of providing the best customer experience? While there aren’t any stats on how many businesses fail without a set strategy, the importance of documenting call center processes tends to get lost when you don’t […]. appeared first on Nextiva Blog.

Call Center 107

Call Center Customer Experience 107

Interactions

MARCH 28, 2024

Dive in as this blog addresses the complexities of achieving excellence in CX within organizations, focusing on the dichotomy between pursuing quick wins versus investing in transformative, long-term innovations. 94% of consumers say they expect better customer service than they currently receive. Yet, many aren’t delivering.

Surveys 62

Surveys Customer centricity Contact Center Chatbots 62

Cisco - Contact Center

NOVEMBER 2, 2023

To celebrate Hispanic Heritage Month, Cindy Valladares and Laura Elena Garza discussed their experiences as Latinas in tech. Valladares, director of brand strategy, customer advocacy, and… Read more on Cisco Blogs

Customer advocacy 52

Customer advocacy 52

Nicereply

MARCH 23, 2021

Staying on top of new customer service trends can be exhausting. Having a well-rounded collection of sources can help your team identify new opportunities for improvement and up your customer service game. We’ve got quite a few friends in the customer service world who inspire us. Shep Hyken (@Hyken) February 1, 2018.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

PeopleMetrics

APRIL 30, 2021

What does world-class customer experience look like? The key lies in how those experiences are designed and managed internally through things like survey design, program configuration, employee engagement and more. Discover our award-winning Customer Experience (CX) blog: [link]. Watch on YouTube. ? ? ?.

Customer Experience 133

Customer Experience Employee engagement Surveys Accountability 133

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.),

Customer Experience 71

Customer Experience Feedback Customer retention Marketing 71

Call Experts

OCTOBER 12, 2023

This simple statement underscores the importance of genuine human interaction, especially regarding customer service. In this blog, we’ll explore the intricacies of call routing, its significance in modern customer service, and how it can enhance the customer experience.

Interactive Voice Response 105

Interactive Voice Response Technical Support call center solutions Technology 105

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CSM Magazine

AUGUST 24, 2021

Thanks to the internet, it is now easier than ever before to generate leads, provided you’re using the right strategies. For example, did you know that brands with a blog generate 67% more leads than those without one? This is just one way that a digital marketing strategy can help you generate leads. Content Marketing.

Marketing 105

Marketing Engineering Sales 105

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. While a freemium strategy is a powerful method, it has potential pitfalls. If you don’t unlock enough features in your freemium version, this can dilute the value customers experience from your product. Limiting customer support.

SaaS 118

SaaS Best practices Sales Marketing 118

Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand.

Customer centricity 59

Customer centricity Chatbots Feedback CRM 59

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

VirtualPBX

JUNE 7, 2023

T-Mobile restricts VoIP traffic and prevents users from updating these settings at the router level, possibly as a strategy to drive customers towards their bundled internet and voice plans. Moreover, this strategy may be intended to encourage customers to switch to T-Mobile’s all-in-one internet and voice plans.

voip 98

voip Technology 98