SmartKarrot

SEPTEMBER 2, 2022

Apply here: [link] Role: Director, Customer Success Location: Chicago, IL, US Organization: Grubhub As a Director of Customer Success, you will exceed financial targets by managing pipeline and team activity, with an ability to accurately forecast and motivate. Be a specialist and mentor to the Metadata Customer Success team.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

SEPTEMBER 2, 2021

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Retain your install base revenue and proactively upsell additional products and services to your customers.

Upselling 19

Upselling Customer advocacy Enterprise Banking 19

SmartKarrot

NOVEMBER 15, 2021

Coordinate cross-organizationally to advocate for customer and customer success manager needs, process improvement, and competitive advantages identified within the customer base. Manage the career growth and success of Customer Success team members. Own and manage customer escalation situations.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Onboard and train new customers on the solution.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. Customer success teams use playbooks and strategies in their ongoing efforts to ensure customers achieve operational success and maximize value from your solution offerings.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Establish executive-level customer relationships with the most strategic customers.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

APRIL 18, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Client Success Manager Location: Remote, Madison, WI, US Organization: Affirm As a Sr. Apply here: [link] Role: Sr.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

AUGUST 4, 2020

Role: Customer Success Manager Location: Boston, MA, US Organization: LinkSquares As a CSM, You will have to collaborate on customized strategic plans to drive business value through the LinkSquares platform. Maximise net revenue retention and unlock upsell and cross-sell opportunities.

Upselling 10

Upselling Customer advocacy Accountability Enterprise 10

SmartKarrot

MAY 11, 2021

Manage and track the performance of renewal and upsell activities at existing customers. Work with data analytics team to develop reporting to assist customers in maximizing the effectiveness of purchased products and services. Manage adoption across all stakeholders for Measured products and services.

Upselling 10

Upselling Customer advocacy Enterprise Feedback 10

SmartKarrot

JANUARY 28, 2021

Apply here: [link] Role: Customer Success Manager, Enterprise Location: Scottsdale, AZ, US Organization: Reputation.com As an Enterprise Customer Success Manager, you will maintain frequent engagement with Director/VP/C-Level customer sponsors and stakeholders to integrate Reputation into their daily workflow.

Upselling 10

Upselling Customer advocacy Enterprise Accountability 10

SmartKarrot

FEBRUARY 8, 2021

Develops deep relationships with a wide range of partners at the customers (from executives to project managers), learn what their most important strategic priorities are, and ensures we deliver these outcomes. Create and accelerate customer’s growth plans. Be a true proponent of customer advocacy.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

JULY 2, 2020

Role: Customer Success Manager Location: Sofia, Mexico, US Organization: FocusVision The CSM is responsible for ensuring the client’s success across FocusVision software products. Drive product adoption, customer success and renewals. You will be the primary point of contact to the customers.

Customer advocacy 10

Customer advocacy Enterprise Accountability Education 10

SmartKarrot

JULY 9, 2020

Role: Customer Success Manager Location: Remote, US Organization: FRISS Being a part of their Customer Excellence team you will have to drive adoption and demonstrate ongoing value with their products. You will play a crucial role within the team which is a mix of Customer Success Management & Project Management.

Customer advocacy 10

Customer advocacy Upselling Accountability CRM 10

CustomerSuccessBox

MAY 16, 2022

The crux of providing a great customer experience to the customer lies in maintaining great customer health throughout the entire customer lifecycle. And this is where Customer Success management software comes to your rescue. Read further to check out the top customer success software in 2022.

Management 52

Management Upselling SaaS Accountability 52

SmartKarrot

AUGUST 7, 2020

Customer success departments have different structures in different companies. Large enterprises have a well-laid structure of the whole department with a proper reporting mechanism. The Director of Customer Success comes somewhere in the middle of the corporate ladder. Responsibilities of a Director of Customer Success.

Chief Customer Officer 18

Chief Customer Officer Upselling SaaS Metrics 18

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

OCTOBER 25, 2019

Or I’ve had customers where they had a team of 15 full-time and create an entire new department about it because it was an organization-wide Enterprise issue. Q: How do you go about sharing usage data to drive adoption with your customer without it seeming like you’re calling out users or “tattling” to their manager? .

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Technology 49

Totango

JULY 19, 2021

It may be wise to look for applicants coming from diverse backgrounds, such as those with customer relations, sales or other service-orientated backgrounds. Be sure you look for the skills and qualities that will allow a customer success manager (CSM) to truly connect with customers. Customer advocacy.

Upselling 124

Upselling Feedback Surveys Customer advocacy 124

Totango

MARCH 29, 2022

Paired with HubSpot’s powerful CRM, Totango allows small-to-midsize companies across a range of industries to better manage customer communications. 3 Ways to Use Totango and HubSpot to Streamline Customer Data Management and Create a Better Customer Journey.

Customer advocacy 96

Customer advocacy Upselling Accountability Sales 96

SmartKarrot

AUGUST 7, 2020

Customer success departments have different structures in different companies. Large enterprises have a well-laid structure of the whole department with a proper reporting mechanism. The Director of Customer Success comes somewhere in the middle of the corporate ladder. Responsibilities of a Director of Customer Success.

Chief Customer Officer 10

Chief Customer Officer Upselling SaaS Metrics 10

SmartKarrot

MARCH 14, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

OCTOBER 8, 2021

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Develop customer advocacy and secure customer success stories and references.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

SmartKarrot

OCTOBER 13, 2022

The primary objective of a CSM (Customer Success Manager) is to promote and demonstrate value to its clients continuously. In essence, your current customers spend more than they did the previous month. You could offer them an extra set of features for the current product or service (aka an upsell). contact-form-7].

Accountability 10

Accountability Management Upselling Customer advocacy 10

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success AI is all about leveraging big data, Artificial intelligence(AI), and machine learning(ML) to give unprecedented powers to every Customer Success Manager (CSMs) and team. It enables CSMs to retain customers with confidence, drive adoption to deliver value, and make sure shot upsells. Jeff Heckler.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

SmartKarrot

OCTOBER 12, 2022

It is obvious that your enterprise’s greatest asset is its customer base. Additionally, customers who are pleased and satisfied with your offerings are a powerful force behind the expansion of your company. It may appear that this only applies to B2C companies that conduct direct sales to customers. Onboarding.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10