aircall

JANUARY 21, 2022

In 2022, the days of the long sales lunch are coming to a close. This is clearer now than ever, with 64% of sales leaders who transitioned to remote selling hitting or exceeding their revenue targets, compared to just 50% of those who didn’t. . But what does a successful hybrid-ready sales strategy look like? In the U.S.

Sales 62

Sales CRM Scripts Coaching 62

JustCall

MARCH 22, 2022

Competent sales teams are not built overnight. It involves continuous efforts to coach and better sales teams. Sales coaching plays a key role in raising a high-performing team of sales representatives. Missed sales quotas can be a source of chagrin for managers. What is Sales Coaching?

Coaching 52

Coaching Sales Scripts Construction 52

aircall

MARCH 18, 2022

Creating memorable experiences for prospects and customers alike is perhaps the most underrated resource of a sales team. . of salespeople agreed that the phone is still the most effective sales tool at our disposal. And with so much relying on a call, it makes sense for these conversations to be as meaningful as possible.

Sales 62

Sales Interactive Voice Response CRM Call Logging 62

TeleDirect

DECEMBER 14, 2023

According to a recent Salesforce report , 80% of customers believe the experience you provide is as important as your services or products. They want personalized services from companies that know them and understand their needs. At TeleDirect, we use call center technology to create a seamless experience that your customers remember.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

aircall

JUNE 2, 2021

How do you let your customers know about your new products and services? Text messaging, video conferencing or video calls, and online messaging are some of the most common examples that we use every day. When you meet face-to-face, you can also securely share sensitive documents and information. Video Call.

Personalization 62

Personalization Customer Service B2B Self service 62

Vonage

JANUARY 20, 2016

If you’ve invested in a CRM system like Salesforce or Desk.com you’ve probably already started to realize the benefits of having all of your customer data stored in one place. Benefits of integrating your CRM and telephone system. So what should you look for when selecting a CTI adapter and call center solution?

CRM 67

CRM Sales Gamification call center software 67

Jive

JUNE 25, 2018

Meeting customer expectations, especially over the phone, has changed dramatically. That’s why, when customer call your help line or call centers, they expect fast responses, an array of choices, and mobile-friendly interfaces. How to meet customer expectations on the phone. They like it even less today.

Telecommunications 75

Telecommunications CRM Banking Technology 75

aircall

JANUARY 24, 2022

Businesses typically rise to the top when they offer the types of products and services that people want. The idea of customer support is more than a necessity for post-sale activities. Product information and advice. This Aircall study showed that 69% of customers prefer to use the phone when they want to contact you.

Call Center 126

Call Center Best practices call center software CRM 126

aircall

JANUARY 6, 2022

Consultative selling, also known as needs-based selling, is a sales tactic in which the seller acts primarily as an advisor, focused on helping a prospect solve one or more critical business issues. But achieving that outcome requires three critical elements and a fair amount of practice: Advanced product and industry knowledge.

Consulting 62

Consulting Consulting Sales Analytics 62

JustCall

DECEMBER 23, 2022

Want complete control over calling speed? Don’t want agents to waste time between calls to collect customer data? According to research , salespeople routinely find themselves struggling with sales call anxiety (SCA). Typically, a lack of the right sales processes, tools, and systems results in the issue of SCA.

CRM 52

CRM Sales Coaching Personalization 52

Calltools

NOVEMBER 15, 2023

Following federal regulations for call centers can be difficult, particularly when the rules continually evolve. What is Call Center Compliance? Call center compliance protects consumers from predatory and unwanted solicitation. Marketing calls can only take place between 8 a.m. These factors lead to increased sales.

Call Center 52

Call Center Telemarketing Contact Center CRM 52

JustCall

MAY 2, 2022

The answer to “ how to make a sales call ” isn’t linear. There are countless factors that influence the success or failure of a sales call. This is why reps should be armed with a definite sales call guide or playbook that’s tailored to the needs, requirements, and expectations of the prospects they call.

Sales 52

Sales Scripts Real estate Coaching 52

JustCall

APRIL 12, 2023

JustCall vs Aircall Customer Reviews Comparison The product score mentioned here is a culmination of real-time data from verified user reviews. JustCall vs Aircall Customer Reviews Comparison The product score mentioned here is a culmination of real-time data from verified user reviews.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

JustCall

JANUARY 27, 2023

A business transactional call can span anywhere from 4.45 As such, an agent can make approximately six calls per hour, which means that an 8-hour shift could land 48 calls – if most things go smoothly, of course. However, businesses typically have to make tens of thousands of calls every day to meet various objectives.

Average Handle Time 52

Average Handle Time Sales Feedback Self service 52

JustCall

MAY 11, 2023

As a leading communication system for customer-facing teams, JustCall offers integration with 100+ CRM, helpdesk, and business tools. This integration allows you to quickly reach out to leads and clients with click-to-call and SMS solutions, enhancing the overall experience and ensuring no opportunities are missed.

Real estate 52

Real estate Call Logging CRM Sales 52

JustCall

NOVEMBER 25, 2022

Conversation intelligence makes sure that every call is thoroughly analyzed. Sales calls are recorded, transcribed, and analyzed using conversation intelligence (CI) software. is a conversation intelligence solution that speeds representative evaluation and automates call quality assurance procedures.

Real estate 52

Real estate CRM Coaching Contact Center 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

aircall

MAY 14, 2021

Using a predictive dialer or an auto dialer in place of manually dialing calls is like the difference between walking to work or taking a high-speed commuter train. There’s no time wasted looking up phone numbers or punching them in. Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up.

voip 62

voip Telemarketing Scripts Abandon Call 62

Babelforce

JULY 18, 2023

Customers today expect more than just a quality product or service – they expect an engaging, personalized experience. And Salesforce’s powerful CRM platform can help make that happen. Imagine a customer begins their journey with an email inquiry about a product or service.

CRM 52

CRM Contact Center Sales Call Center 52

InGenius

OCTOBER 9, 2019

In today's sales landscape, it's no longer enough to just be confident in your product and its features. Consumers are looking for a more connected, more personal experience - even in the B2B space. For sales leaders, this means building teams and processes that can focus on the customer journey, instead of one-off transactions.

Sales 48

Sales Call Logging CRM B2B 48

Hodusoft

JULY 21, 2022

Call center software plays an integral role in the success of businesses in all sectors, including insurance. Therefore, to meet the changing demands and expectations of today’s customers, insurers need to work faster and look out for suitable ways. . Ways to Improve CX Using Call Center System for Insurance.

call center software 98

call center software Customer Service Call Center Customer centricity 98

NobelBiz

JANUARY 16, 2024

So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center? The key to achieving these goals lies in implementing strategic call center campaigns. Why Are Call Center Campaigns Important?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

aircall

FEBRUARY 12, 2021

Operations is responsible for ensuring that the production process gets completed from beginning to end. Your operations leader has a pretty good scope of how all departments work individually and together, and for that reason, this person plays a crucial role in building your tech stack. . What Is Sales Operations?

Call Center 62

Call Center CRM Analytics Coaching 62

Hodusoft

NOVEMBER 9, 2022

Most office phone system providers in the UK have witnessed a boom owing to the emerging demands of businesses. Therefore, it can be perplexing for UK businesses to choose the best PBX provider that meets their business communication and collaboration needs. Features like click-to-call, chat, visual voicemail, etc.

voip 52

voip CRM Analytics Telecommunications 52

JustCall

APRIL 5, 2022

A HIPAA compliant VoIP phone system ensures the privacy and confidentiality of patients’ information. HIPAA compliant calling is not a superfluous formality, but a must-have for the healthcare industry. But what is HIPAA and how does a HIPAA compliant VoIP phone system help your business? Call Recordings.

voip 52

voip Interactive Voice Response Healthcare Transportation 52

JustCall

MARCH 28, 2023

Your sales and support agents are at the heart of your business. It’s important that they have the right tools that not only help them complete daily tasks but also empower them to be more productive and efficient. For example, if a sales team is struggling in tracking leads, pipeline-driven CRM software may be the solution.

CRM 52

CRM Sales Scripts Analytics 52

JustCall

DECEMBER 12, 2022

Voice over Internet Protocol (VoIP) is a technology that allows you to make telephone calls via the internet instead of traditional phone lines. It is a reliable and cost-effective way to make international phone calls and an excellent tool for businesses that need to communicate with partners, clients, and customers overseas.

voip 52

voip Analytics First call resolution Sales 52

Hodusoft

JUNE 4, 2021

With countless transactions taking place each day meeting customer expectations with finite people at the other end is challenging. Why do you need a call center for banking. Banks often earmark 15%-20% of their annual budget to meet the requirements for banking operations, a 2019 survey by McKinsey revealed.

Call Center 59

Call Center Banking call center solutions Analytics 59

Dialer 360

MAY 3, 2023

Sales targets are the lifeblood of any call center, as they serve as a benchmark for measuring the performance and success of the company. Hitting sales targets is a crucial aspect of any business, as it not only boosts revenues but also enhances brand reputation and customer loyalty. Customer service and sales go hand-in-hand.

Call Center 26

Call Center Sales Abandon rate Scripts 26

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). There are many organizations which, for one or more reasons, collect credit card numbers over the phone. To train and evaluate call center staff.

Best practices 159

Best practices Call Center Banking Contact Center 159

Global Response

APRIL 17, 2023

Are you looking to: boost productivity and efficiency among your team? If so, a BPO call center partner can help. However, finding a great BPO call center is often easier said than done. Here’s eight key features to look for in a BPO call center to ensure they’ll provide a great partnership that gets results.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Hodusoft

MAY 10, 2024

A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

aircall

APRIL 2, 2021

If you’re even thinking about setting up remote teams , a remote phone system is a tool you can’t live without. To be successful in a work from home environment, your employees need the proper business phone system at home. Old-fashioned landlines don’t make it possible to set up effective phone systems for remote offices.

voip 62

voip Interactive Voice Response virtual call center CRM 62

Global Response

DECEMBER 23, 2022

Setting up your call center may seem as easy as hiring a few knowledgeable agents and providing them with a phone line—but nothing could be further from the truth. Even basic call centers have a variety of software requirements, from essential call center operating software to software for security and recruitment.

Call Center 62

Call Center Interactive Voice Response call center software Contact Center 62

Dialer 360

OCTOBER 26, 2022

You can have significant success in selling policies with a cold calling method as long as you offer good value, and a reasonable price, you can get real success with an effective cold calling script. Why a cold calling script is good for the insurance business. 70% of buyers have accepted calls from salespersons.

Scripts 45

Scripts Sales CRM Best practices 45

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140