Spearline

FEBRUARY 9, 2022

As a result of El Salvador joining, it brings the total number of Spearline countries to 74. To add El Salvador to your list of countries on the Spearline platform, please contact your dedicated Spearline Customer Engagement Manager. Today, Spearline has coverage in over 70 countries globally, covering almost 94% of GDP generation.

Telecommunications 98

Telecommunications Management 98

Spearline

MARCH 14, 2022

As a result of Honduras joining, it brings the total number of Spearline countries to 76. To add Honduras to your list of countries on the Spearline platform, please contact your dedicated Spearline Customer Engagement Manager. Today, Spearline has coverage in over 75 countries globally, covering just over 94% of GDP generation.

Telecommunications 98

Telecommunications Marketing Management 98

CSM Magazine

JULY 12, 2023

Cross-country moving can be a daunting and stressful task to undertake. However, cross-country moving companies are now actively improving their customer service in various ways. Ease and Efficiency A primary shift in the focus of cross-country moving companies is towards ease and efficiency.

Customer Experience 52

Customer Experience Feedback Customer Support Technology 52

Spearline

MAY 12, 2021

Complex network arrangements often involve calls routed through multiple countries, various regulatory zones, and numerous network providers. Spearline Voice Assure In-Country is a telecommunications assurance toolset that provides you with global points of presence (PoPs) around the world. Spearline solution. Find out more.

Telecommunications 89

Telecommunications Technical Support Benchmark Enterprise 89

Transparent BPO

OCTOBER 13, 2020

The post Transparent BPO Expands its Belize Operations into Country Capital appeared first on Transparent BPO. The new facility operates 400 workstations to meet the growing […].

outsourcing 118

outsourcing Contact Center Customer Experience 118

Spearline

OCTOBER 5, 2021

What is in-country number testing? In-country number testing replicates your customers’ experience when dialing toll and toll-free (also known as freephone) numbers and flags problems immediately. Without in-country number testing, you will only discover a problem if a customer complains. Why do I need in-country number testing?

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Outsource Consultants

FEBRUARY 14, 2022

Each country has its charms, but we hope that you find your perfect match! I wish I could change the rising cost of doing business with contact centers in my country. Additionally, the contact centers in my country are eager to work with geographically and culturally similar business leaders. United States. and Europe.

outsourcing 67

outsourcing Contact Center Call Center Government 67

Spearline

MAY 25, 2021

We looked at the results of test calls placed in each of the 49 countries selected for analysis and this report highlights the poorest and best performing countries for both connectivity and audio quality. Our research into test calls placed throughout 2020 highlights the three worst performing countries for connectivity.

Telecommunications 96

Telecommunications Management 96

JustCall

OCTOBER 19, 2023

This is why country-specific phone numbers are crucial for success in the new geography. Setting Up A Local Virtual Business Number Now, let’s delve into the practical steps to set up country-specific phone numbers in your contact center, ensuring a seamless experience for both your team and customers.

Contact Center 52

Contact Center voip First call resolution Benchmark 52

AnswerConnect

OCTOBER 27, 2021

The post Reforesting The Country With Tree Canada: AnswerConnect’s October Tree-Planting Partner appeared first on AnswerConnect Blog. Every tree Matters and Tree Canada is helping us at AnswerConnect to better improve our Planet by reforesting and afforesting Canada.

95

95

Spearline

APRIL 10, 2022

This was far from a foolproof system, so a cloud-based SaaS solution was developed by Spearline for multinational organizations to test numbers in almost 80 countries, and growing, around the world. Test numbers in 76 countries At Spearline, our main goal is to replicate your customers’ call experience with your organization.

Telecommunications 52

Telecommunications SaaS Contact Center Self service 52

Spearline

FEBRUARY 10, 2020

70 countries and counting … Welcome Costa Rica to Spearline fixed line testing! We are delighted to announce that Costa Rica has joined our list of certified countries for fixed line testing. The country has 14 known volcanoes. This index measures the sustainable well-being of a country. Hola Costa Rica!

Telecommunications 102

Telecommunications Enterprise Marketing Management 102

Spearline

JANUARY 18, 2023

We’re thrilled to announce Nicaragua as the latest country to join our mobile testing network. To add Nicaragua to your list of countries on the Spearline platform, please contact your dedicated Spearline Customer Engagement Manager. You can now test your mobile numbers across Nicaragua’s two major networks – Claro and Tigo.

Contact Center 52

Contact Center Marketing Management 52

Outsource Consultants

SEPTEMBER 5, 2018

For offshore contact center outsourcing, it’s hard to top a few of the countries located in Asia-Pacific. There are nearly fifty countries within the Asia-Pacific region, but three countries stand out as the top locations for contact center outsourcing: China, Japan, and the Philippines. Philippines. Look no further than Japan.

outsourcing 93

outsourcing Contact Center Business Process Outsourcing Telemarketing 93

Spearline

MARCH 20, 2020

CEO update: How COVID-19 is impacting telecommunications in affected countries. Affected countries have now begun to significantly restrict the movement of individuals, imposing travel freezes and implementing work-from-home (WfH) arrangements. We are closely monitoring those countries that have been most impacted.

Telecommunications 98

Telecommunications Technology 98

Spearline

JANUARY 13, 2020

69 countries and counting … Welcome Malta to Spearline fixed line testing! The addition of Malta to our portfolio means we now have coverage in 69 countries and we continue to grow our presence on a global scale. If you have a particular country you need to test your global phone numbers from, please let us know.

Telecommunications 97

Telecommunications Wireless Enterprise Management 97

Anexa BPO

APRIL 14, 2022

And while COVID-19 highlighted – and exacerbated – the gaps in many of the world’s economic systems, none were more evident than those existing in healthcare in lower-and middle-income countries (LMICs). Strong, country-led partnerships and nurturing environments are necessary to capture the full potential of digital healthcare.

Healthcare 52

Healthcare Business Process Outsourcing outsourcing Chatbots 52

Avoxi

OCTOBER 28, 2021

The Six-Step Framework For Successfully Expanding Your Technology Offering in a New Country Looking to expand your tech offering globally? Well, now’s the time to do it. With tech spend rising, you’re in a great position to move into new territories.

Technology 62

Technology Contact Center 62

CustomerServ

MAY 23, 2023

The global business process outsourcing (BPO) market is currently valued at over $260 billion and is expected to exceed $500 billion by 2030, according to Grand View Research.

outsourcing 62

outsourcing Business Process Outsourcing Marketing 62

Cyara

MAY 23, 2018

And now, I can say with confidence, so is Cyara with our new global in-country dialing capability. Businesses are increasingly operating in a global economy, and are looking to test and monitor their customer experience in countries around the world.

Customer Experience 59

Customer Experience Interactive Voice Response Contact Center Call Center 59

Spearline

NOVEMBER 4, 2019

68 countries and counting … Welcome Nigeria to Spearline Fixed Line Testing! Vodacom’s experience in African telecommunications spans over two decades and today, they connect over 1,200 of the continent’s largest and leading corporations in over 40 countries. Hello Nigeria! 7 interesting facts about Nigeria *.

Telecommunications 74

Telecommunications Accountability Enterprise Marketing 74

NICE inContact

JANUARY 27, 2021

There's more than its products contributing to Wine Country Gift Baskets' growth. The company’s philosophy informs its everyday practices, which are built around a family-based culture, relationships, the quality of its interactions with customers, and the tools it provides to workers.

Personalization 62

Personalization Contact Center Customer Experience 62

Spearline

FEBRUARY 10, 2020

70 countries and counting … Welcome Costa Rica to Spearline fixed line testing! We are delighted to announce that Costa Rica has joined our list of certified countries for fixed line testing. The country has 14 known volcanoes. This index measures the sustainable well-being of a country. Hola Costa Rica!

Telecommunications 52

Telecommunications Enterprise Marketing Management 52

Spearline

MARCH 19, 2020

Update: How COVID-19 is impacting telecommunications in affected countries. Affected countries have now begun to significantly restrict the movement of individuals, imposing travel freezes and implementing work-from-home (WfH) arrangements. We are closely monitoring those countries that have been most impacted.

Telecommunications 52

Telecommunications Technology Management 52

Spearline

APRIL 3, 2019

We're continuing to grow our coverage for in-country automated testing of your global contact numbers, with a raft of new countries in the pipeline for 2019. And the latest country added to the list is Cyprus. In-country testing. The way we test contact numbers around the world is quite unique.

SaaS 40

SaaS 40

Select VoiceCom Blog

NOVEMBER 30, 2020

The post The Definitive Guide to Choosing the Best Country in Asia for Outsourcing appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Here’s your guide to everything about outsourcing in Asia.

outsourcing 52

outsourcing Telemarketing Business Process Outsourcing 52

Select VoiceCom Blog

NOVEMBER 30, 2020

The post The Definitive Guide to Choosing the Best Country in Asia for Outsourcing appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Here’s your guide to everything about outsourcing in Asia.

outsourcing 52

outsourcing Telemarketing Business Process Outsourcing 52

Connecting the Dots

JULY 26, 2017

Perhaps not surprisingly, consumers with problems appear to behave the same around the world, so shows collaborative research done by Customer Care Measurement and Consulting, Tigo, the Millicom Bolivian Cellular Company, and LearningIt in Tokyo, which together studied consumer behavior in three countries, Japan, Bolivia and the US.

Consulting 48

Consulting Consulting Customer Care 48

Connecting the Dots

JULY 26, 2017

Perhaps not surprisingly, consumers with problems appear to behave the same around the world, so shows collaborative research done by Customer Care Measurement and Consulting, Tigo, the Millicom Bolivian Cellular Company, and LearningIt in Tokyo, which together studied consumer behavior in three countries, Japan, Bolivia and the US.

Consulting 48

Consulting Consulting Customer Care 48

Connecting the Dots

JULY 26, 2017

Perhaps not surprisingly, consumers with problems appear to behave the same around the world, so shows collaborative research done by Customer Care Measurement and Consulting, Tigo, the Millicom Bolivian Cellular Company, and LearningIt in Tokyo, which together studied consumer behavior in three countries, Japan, Bolivia and the US.

Consulting 48

Consulting Consulting Customer Care 48

Spearline

OCTOBER 7, 2019

67 countries and counting… Welcome Kenya to Spearline fixed line testing! The two official languages are English and Swahili, however dozens of other languages spoken in various parts of the country. The country is named after Mount Kenya, which is the highest point in the country and is 17,057 feet high.

Telecommunications 40

Telecommunications Enterprise Technology Management 40

Anexa BPO

MARCH 26, 2020

Let’s start by clarifying what near-shore and off-shore BPO mean: fairly self-explanatory, off-shore refers to BPO companies in countries located overseas, in vastly different time zones which are operated by agents who very likely speak different languages.

outsourcing 40

outsourcing Telemarketing Customer Care Personalization 40

Spearline

APRIL 30, 2019

In-country number dialling. In-country number dialling. New country added to mobile testing, “Dobryj den” Ukraine! Chicken kiev does not come from Kiev, the country’s capital city. The country was once known as the breadbasket of Europe, owing to its large agricultural industry. Industry segments. Contact us.

Telecommunications 40

Telecommunications Enterprise Customer Experience Sales 40

Spearline

FEBRUARY 22, 2019

Our research into test calls placed throughout 2018 highlights the three worst performing countries for connectivity. These are test calls created in-country, through standard phone lines, where the call fails to connect to the desired toll or toll free phone number. The worst three countries for connectivity during 2018 were: Country.

Enterprise 40

Enterprise 40

Influitive

FEBRUARY 22, 2018

Building and implementing a strategy to connect almost 2,000 advocates speaking multiple languages spanning more than 40 countries has been challenging to say the least. Taking an advocate community global can be daunting for many organizations.

Customer advocacy 74

Customer advocacy B2B Marketing Customer Experience 74

RichCall

NOVEMBER 16, 2017

In this post I’ll try to list the countries allowed their banks to identify clients through video. Do you know if it’s approved in your country? Proof links are included. The list will be continuously updated as I learn about new ones. Here’s what I have so far (a/b order): 1. Please share in comments.

Banking 40

Banking Finance Marketing Technology 40

Spearline

JUNE 18, 2019

Why the world’s leading brands are prioritizing in-country number testing? Without in-country number testing, you will only discover a problem if a customer complains. What is in-country number testing? Why do I need in-country number testing? However, research has shown that only 4% of customers complain 1.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40