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That’s a Wrap! The Contact Center Strategies and Themes You Need to Know from ICMI CC Expo 2019

SharpenCX

Developing contact center strategies to keep your customers loyal and happy is hard work. Luckily, you have a contact center packed with. The Contact Center Strategies and Themes You Need to Know from ICMI CC Expo 2019 appeared first on Sharpen Contact Center Software.

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Contact Center AI Maturity Model

MiaRec

In 2023, contact center leaders caught the Artificial Intelligence (AI) bug, realizing the many benefits that Conversational and Generative AI can bring. Furthermore, the report explains that contact center decision makers are planning to invest heavily in conversational AI as they are trying to reduce the reliance on live agents.

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How GenAI-powered auto-call summarization increases ROI and improves workflows

3CLogic

Strategies not centering around AI and automation are quickly neglected by executive leaders. For a contact center striving for operational efficiency, that’s a massive amount of time and by default, cost! Acme CC’s agents are slightly faster, and complete their post-call summaries, on average, in 5 minutes.

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Move to XP CC

Concentrix

Discover how easy it can be to move your contact center to the cloud. The post Move to XP CC appeared first on Concentrix.

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RingCentral Gives Avaya the Gift of Focus

Fonolo

I think the real benefit here is that the deal frees Avaya to focus fully on its crown jewel, the contact center business. All the moves in the last few years make sense if you think of it in terms of clearing away distractions from a focus on contact center. Focussing on Call Center. Quick Review. What’s Inside:

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Artificial Intelligence and the Future of Cisco Contact Centers

Cisco - Contact Center

Transforming the Customer and Agent Experience with Artificial Intelligent Contact Center Integration. I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI). Conclusion.

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Spotlight on Noble Systems

Jon Arnold

They started out with a predictive dialer, but now have a full suite of cloud-based contact center offerings. Noble CC is the main platform, and seems to cover the bases - omnichannel, inbound and outbound calling, advanced IVR, skills-based routing and a full range of compliance check-boxes.