Contact Center Vendors: A Memo About Your Demo

Contact Center Pipeline

As we work through the acquisition process with clients, technology providers are asked to deliver a system “demo.” Technology call centers contact centers RFP technology technology procurement vendor demo vendor selection

See You At Contact Center Week For Discussions, Demos, and Copper Mules


Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. Wednesday 20th & Thursday 21st Demos Demos Everywhere!

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Catch Fonolo at the ICMI Contact Center Demo & Conference


Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. Whitepaper: The Contact Center Playbook for Improving Customer Satisfaction.

Top Tips From ICMI Contact Center Demo

Customer Centric Support

Highlights from one of the top contact center / customer service events in America. AI Is (Really) Coming – There are a few milestone events in the history of the contact center. It was clear in the demo hall that vendor technology has come a long way in this area.

See You At Customer Contact Week For Discussions, Demos, and Copper Mules


Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. Wednesday 20th & Thursday 21st Demos Demos Everywhere!

Thoughts From ICMI - Contact Center Demo


After kicking off this week at the ICMI - Contact Center Demo event in Las Vegas, we came back to San Francisco with a feeling of excitement and accomplishment. Our first exhibit, we gleaned a ton of great interest from folks in the customer support sector and how our platform can truly make their lives a whole lot easier. Customer Support Community

Trust is Important in the Contact Center

Call Center Weekly

By Celia Thomas To aid and ensure contact center agents are successful, leadership must support and values them. The return on the investment we make on the agents positively effects many areas in the center. CCW contact center employee engagement leadership

Make the Connection: Join Revation at ICMI Contact Center Demo 2017

Revation Systems

Is your contact center concerned about the increasing need to satisfy growing consumer demand for seamless, omni-channel communications? Also, be sure to ask how your contact center can include fee-free billing and leading security with our HITRUST SOC 2 Type 2 certified solution.

Skyrocket Cisco Contact Center Efficiency with Artificial Intelligence

Cisco - Contact Center

Enhancing Call Center Efficiency . The Future of Cisco Contact Centers. In the vast majority of cases the first part, let’s say at least 10%-20% of the time, of a call to a Contact Center, is about data collection, name, the reason for calling, service id, etc.

Top 3 Trends in Contact Centers Today

Call Center Coach

I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. What are the top 3 trends in contact center today?” Watch and learn about more contact center solutions now.

Check out the Cool Avaya Omnichannel Contact Center Demos at ICMI


But this May 22-25, when you arrive in Orlando for the 2017 ICMI Contact Center Expo and Conference , we think you’ll be heading for what we like to call the second happiest place on earth. Each demo shows multi-touch channels in action.

Seeing is Believing – The Forrester Wave Demos

NICE inContact

In our last blog article on the recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018 , we highlighted the independent research group’s 32-point evaluation methodology and the depth and breadth of criteria asked of each vendor reviewed. Detailed questionnaires are a must-have baseline, but cloud contact center as a service (CCaaS) solutions need to walk the talk.

Preparing the contact center for the unknown during a crisis


If you operate contact centers, especially in healthcare, government, travel, financial services and hospitality, your day-to-day life has been utterly shaken. Readying the call center. To handle this, their contact center software must have the power of scalability.

Artificial Intelligence and the Future of Cisco Contact Centers

Cisco - Contact Center

Transforming the Customer and Agent Experience with Artificial Intelligent Contact Center Integration. There was a particular focus on the Go To Market aspects and the role of Cisco Contact Center partners. Innovation and trends in Contact Centers market.

Back to Basics: Contact Center Trending Technology 101

Upstream Works

Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means.

The Artificial Intelligence Journey in Contact Centers

Cisco - Contact Center

” AI in the Contact Center. Let me answer by posting here a recent demo on stage from Google: Google Duplex: A.I. CISCO and AI in Contact Centers. Don’t miss the 10th Annual Cisco Contact Center Summit in Florida .

AI in Contact Centers – IT Gets the Driver Seat

NICE inContact

Contact centers are no exceptions. Contact center execs are keen on leveraging AI for the right use cases and the one team they rely heavily is IT. As IT leaders, here are some key aspects to think through as you roll out an AI project in your contact center.

Contact Center Pipeline Magazine: Inside Our June 2017 Issue

Contact Center Pipeline

I had a great demo from Gladly. Inside The Issue call center contact centerI attended the ICMI Conference and Expo in Orlando, Fla., last week. It was a great event. I got to talk about ChatBots and OmniChannel, outsourcing in Granada and customer satisfaction surveys.

Marketing Strategies for Contact Centers


Request Demo Talk to a Specialist Contact Us The digital age has transformed the way businesses view their marketing strategies. In this post, we share our top tips for running successful outbound calling campaigns to help drive revenue… The post Marketing Strategies for Contact Centers appeared first on AVOXI. Contact Center Other

Create Better Agent and Customer Experiences [CRMXchange Demo Wrap-Up]


Last week we talked on issues troubling your contact center, like stuck CSAT scores and sky-high agent turnover. The post Create Better Agent and Customer Experiences [CRMXchange Demo Wrap-Up] appeared first on Sharpen Contact Center Software.

It’s time to replace your contact center duct tape and bailing wire

Call Center Coach

Meeting with Jens Eckels from Avaya at Customer Contact Week in Las Vegas I started thinking about how in our rapidly changing world – where customers place speed extremely high on their needs list that being operationally slow due to your systems is foolishly risky.

GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

The GLOBO Blog

GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV. MEDIA CONTACT: Paula Stout +1 650.283.6727. Press Release Language Services Contact Centers

Tools for Team Leads in Our Contact Center Software


Our ACD Queues Pro feature turns our Business Phone Plans into a complete contact center software management platform. Take Advantage of These Contact Center Software Features. You can see all these features and more in a Free Demo with our Sales team.

See Sharpen’s Agent-First Platform in Action [CRMXchange Demo]


The post See Sharpen’s Agent-First Platform in Action [CRMXchange Demo] appeared first on Sharpen Contact Center Software. Customers expect every interaction to be the best experience they’ll have with your company.

Key Contact Center Trends to Watch for in 2020

Upstream Works

There are many technology trends impacting the contact center, and as we enter a new decade, it’s only natural to think in broad terms with a longer-term time horizon. The challenges will be most acute with contact center platforms that have limited ability to adapt, evolve, and scale.

Turning your contact center into an insight center


Tim told the story of how Lutron has used Tethr to transform its service organization from a department that provides great service to its customers into an insight center — one that provides great service to customers and critical insights to internal and external business partners.

Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach.

4 Useful Tools For Your Contact Center

Customer Service Life

As contact center leaders we’re often lightning rods for the latest, greatest technology on the market. While it’s fun fun to see what’s new, it can be a challenge to find the time in our busy schedules to attend a lot of demos.

Apple Business Chat Gains Popularity in Contact Centers


Learn how Brinks Home Security’s contact center is taking advantage of rich messaging with Apple Business Chat to set themselves apart and to set the standard for customer experience in their industry. Learn why business messaging is gaining popularity in the contact center space.

5 Contact Center Tech Upgrades to Consider in 2019

Customer Service Life

If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Slack has revolutionized contact center communication.

Best Practices and Guidelines – 10 Steps for a Successful RFP Process with Contact Center Technologies

Taylor Reach Group

The process of implementing any new technology in your Contact Center can often be daunting. Researching Contact Center Technology Solution Providers. Shortlist and Vendor Demos. You will then score then demos, employing you scoring model.

Four Contact Center QM Practices That Stand the Test of a Global Pandemic


For contact centers, that means customer patience may be waning at the same time agents are increasingly stretched and taxed under the weight of high (and higher) call volume. The post Four Contact Center QM Practices That Stand the Test of a Global Pandemic appeared first on Serenova

Scheduling for the Modern Contact Center: The Secret is WFM


Aspect WFM is the only solution that allows contact center managers to seamlessly access every tool from one easy to use dashboard. Keeping everyone on the schedule they prefer while also meeting the scheduling needs of the contact center. Request a demo today.

Accomplish Your Contact Center Goals with Roadmapping

Monet Software

For a contact center goal, you can do the same thing. It helps you to easily track, analyze and manage agent, group and center performance to optimize your call center performance. Business goals are like destinations.

Three Essential Qualities Of an Efficient Contact Center

Monet Software

Sounds like the goal every contact center manager sets at the start of a new year. There are standard KPIs for every contact center, and they are all important. Common contact center KPIs include: Hold times.

How to Scale Your Culture as Your Contact Center Grows

Contact Center Geek

I've led service contact centers in different industries for many years and have rarely heard the kinds of stories I hear in this industry. One maxim of contact centers that has been true throughout my career is that people don't call your company just to say you're doing a great job.

Workforce Management: Big Benefits for Small Contact Centers

Monet Software

Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution? These are the goals shared by every contact center regardless of size. And they are a greater challenge at smaller centers than larger ones.