Contact Center Vendors: A Memo About Your Demo

Contact Center Pipeline

As we work through the acquisition process with clients, technology providers are asked to deliver a system “demo.” Technology call centers contact centers RFP technology technology procurement vendor demo vendor selection

See You At Contact Center Week For Discussions, Demos, and Copper Mules


Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. Wednesday 20th & Thursday 21st Demos Demos Everywhere!

Tear Apart and Put Together Your New Contact Center

Call Center Coach

Flexibility is often an innocently misunderstood element in the contact center technology evaluation criteria. Afterall, unless you’re evaluating and implementing a wide-array of contact center technology as part of your everyday job, it’s just impossible to keep up with.

Catch Fonolo at the ICMI Contact Center Demo & Conference


Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. Whitepaper: The Contact Center Playbook for Improving Customer Satisfaction.

Top Tips From ICMI Contact Center Demo

Customer Centric Support

Highlights from one of the top contact center / customer service events in America. AI Is (Really) Coming – There are a few milestone events in the history of the contact center. It was clear in the demo hall that vendor technology has come a long way in this area.

See You At Customer Contact Week For Discussions, Demos, and Copper Mules


Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. Wednesday 20th & Thursday 21st Demos Demos Everywhere!

Trust is Important in the Contact Center

Call Center Weekly

By Celia Thomas To aid and ensure contact center agents are successful, leadership must support and values them. The return on the investment we make on the agents positively effects many areas in the center. CCW contact center employee engagement leadership

Top 3 Trends in Contact Centers Today

Call Center Coach

I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. What are the top 3 trends in contact center today?” Watch and learn about more contact center solutions now.

Make the Connection: Join Revation at ICMI Contact Center Demo 2017

Revation Systems

Is your contact center concerned about the increasing need to satisfy growing consumer demand for seamless, omni-channel communications? Also, be sure to ask how your contact center can include fee-free billing and leading security with our HITRUST SOC 2 Type 2 certified solution.

Back to Basics: Contact Center Trending Technology 101

Upstream Works

Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means.

AI in Contact Centers – IT Gets the Driver Seat

NICE inContact

Contact centers are no exceptions. Contact center execs are keen on leveraging AI for the right use cases and the one team they rely heavily is IT. As IT leaders, here are some key aspects to think through as you roll out an AI project in your contact center.

The Artificial Intelligence Journey in Contact Centers

Cisco - Contact Center

” AI in the Contact Center. Let me answer by posting here a recent demo on stage from Google: Google Duplex: A.I. CISCO and AI in Contact Centers. Don’t miss the 10th Annual Cisco Contact Center Summit in Florida .

Seeing is Believing – The Forrester Wave Demos

NICE inContact

In our last blog article on the recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018 , we highlighted the independent research group’s 32-point evaluation methodology and the depth and breadth of criteria asked of each vendor reviewed. Detailed questionnaires are a must-have baseline, but cloud contact center as a service (CCaaS) solutions need to walk the talk.

It’s time to replace your contact center duct tape and bailing wire

Call Center Coach

Meeting with Jens Eckels from Avaya at Customer Contact Week in Las Vegas I started thinking about how in our rapidly changing world – where customers place speed extremely high on their needs list that being operationally slow due to your systems is foolishly risky.

Marketing Strategies for Contact Centers


Request Demo Talk to a Specialist Contact Us The digital age has transformed the way businesses view their marketing strategies. In this post, we share our top tips for running successful outbound calling campaigns to help drive revenue… The post Marketing Strategies for Contact Centers appeared first on AVOXI. Contact Center Other

Contact Center Pipeline Magazine: Inside Our June 2017 Issue

Contact Center Pipeline

I had a great demo from Gladly. Inside The Issue call center contact centerI attended the ICMI Conference and Expo in Orlando, Fla., last week. It was a great event. I got to talk about ChatBots and OmniChannel, outsourcing in Granada and customer satisfaction surveys.

Apple Business Chat Gains Popularity in Contact Centers


Learn how Brinks Home Security’s contact center is taking advantage of rich messaging with Apple Business Chat to set themselves apart and to set the standard for customer experience in their industry. Learn why business messaging is gaining popularity in the contact center space.

Turning your contact center into an insight center


Tim told the story of how Lutron has used Tethr to transform its service organization from a department that provides great service to its customers into an insight center — one that provides great service to customers and critical insights to internal and external business partners.

Check out the Cool Avaya Omnichannel Contact Center Demos at ICMI


But this May 22-25, when you arrive in Orlando for the 2017 ICMI Contact Center Expo and Conference , we think you’ll be heading for what we like to call the second happiest place on earth. Each demo shows multi-touch channels in action.

Create Better Agent and Customer Experiences [CRMXchange Demo Wrap-Up]


Last week we talked on issues troubling your contact center, like stuck CSAT scores and sky-high agent turnover. The post Create Better Agent and Customer Experiences [CRMXchange Demo Wrap-Up] appeared first on Sharpen Contact Center Software.

See Sharpen’s Agent-First Platform in Action [CRMXchange Demo]


The post See Sharpen’s Agent-First Platform in Action [CRMXchange Demo] appeared first on Sharpen Contact Center Software. Customers expect every interaction to be the best experience they’ll have with your company.

[Infographic] How to Declutter Your Contact Center


Share This Story &nbsp There’s a lot to manage in a contact center – from staffing and training to managing operations and tracking KPI’s. See a Demo Today. The post [Infographic] How to Declutter Your Contact Center appeared first on Quiq.

CALL FOR SPEAKERS – Contact Center Virtual Summit

Call Center Coach

The Contact Center Virtual Summit is a 3-week contact center event and the world’s largest virtual contact center conference. Contact Center Virtual Summit facts: 21-day event. Demo Week. How Do Your Call Center Supervisors Measure Up?

GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

The GLOBO Blog

GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV. MEDIA CONTACT: Paula Stout +1 650.283.6727. Press Release Language Services Contact Centers

Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach.

5 Contact Center Tech Upgrades to Consider in 2019

Customer Service Life

If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Slack has revolutionized contact center communication.

4 Useful Tools For Your Contact Center

Customer Service Life

As contact center leaders we’re often lightning rods for the latest, greatest technology on the market. While it’s fun fun to see what’s new, it can be a challenge to find the time in our busy schedules to attend a lot of demos.

Best Practices and Guidelines – 10 Steps for a Successful RFP Process with Contact Center Technologies

Taylor Reach Group

The process of implementing any new technology in your Contact Center can often be daunting. Researching Contact Center Technology Solution Providers. Shortlist and Vendor Demos. You will then score then demos, employing you scoring model.

Three Essential Qualities Of an Efficient Contact Center

Monet Software

Sounds like the goal every contact center manager sets at the start of a new year. There are standard KPIs for every contact center, and they are all important. Common contact center KPIs include: Hold times.

Accomplish Your Contact Center Goals with Roadmapping

Monet Software

For a contact center goal, you can do the same thing. It helps you to easily track, analyze and manage agent, group and center performance to optimize your call center performance. Business goals are like destinations.

Workforce Management: Big Benefits for Small Contact Centers

Monet Software

Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution? These are the goals shared by every contact center regardless of size. And they are a greater challenge at smaller centers than larger ones.

How Retail Contact Centers Can Help Boost Sales

Monet Software

But the contact center has a role to play here as well – one that is often overlooked. But contact center agents and managers – particularly those that use workforce optimization and speech analytics – have collected data that contains valuable customer feedback.

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Contact Centers: Ahead of the Curve on Quality Management

Monet Software

And that’s how contact center managers might feel after reading a new market research report on quality management. To which contact center managers reply, “Yeah, we knew that.” It always feels good to be ahead of a trend.

Using a Self Serve Approach for Contact Center Assessments

Taylor Reach Group

Today, every Customer Service organization deals with between 350 (being the absolute lowest) to 700 different variables when it comes to managing and running a Contact Center. Call Centers are complex and have evolved substantially from what they used to be, thus also being known today as the Contact Center, Customer Engagement Center, Customer Support Center etc. You need structure when you’re working within a Contact Center.

Steak over Sizzle When Considering Cloud Contact Center

City Communications

Investing in a cloud contact center produces all the benefits that come with any cloud solution: scalability, flexibility, cost savings, and access to world-class features. But how do you successfully migrate to a cloud contact center? Contact us today to get started

See an omni-channel contact center in action


The answer is omni-channel contact center solution that allows businesses to route interactions through email, chat, SMS, video and social channels seamlessly. That’s easy: just use an omni-channel contact center solution that’s fully integrated with Salesforce (that would be NewVoiceMedia). You can see how it all works on March 7th, during a live 30-minute demo.

How Important is First Call Resolution for SMB Contact Centers?


First Call Resolution (FCR) is arguably the most important metric for small and midsize contact centers to track. No customer wants to complain to a call center, much less prolong the experience over multiple calls. Let’s say your call center is not efficient.

Enghouse Contact Center: Focus on Choice and Customer-Centric Innovation!

Enghouse Interactive

Drop By and Visit Enghouse Interactive at Customer Contact Week – June 26 and 27 th , 2019. VISIT US AT BOOTH #723 TO SEE OUR DEMO . If you’re not already aware, Enghouse Interactive offers the industry’s broadest range of contact center solutions.

G2 Crowd Awards Talkdesk’s Contact Center as High Performer


One week after Talkdesk topped GetApp’s list of Call Center Leaders , another third-party analyst has released an industry report with Talkdesk leading the way. G2 Crowd Grid for Contact Center Infrastructure Software.

Don’t Be Afraid of Change at the Contact Center

Monet Software

Churchill It’s easy to fall into ruts, whether it’s Friday night dinner at the same restaurant, or contact center guidelines for how agents should handle specific customer situations. Or, check out a free online demo of Monet’s WFM solution