INDUSTRY INSIGHTS YOUR PEERS ARE READING
Call Center Contact Center Customer Service Leadership Videos Brad Cleveland keynote leadership MORE
It was our biggest year yet—with 9 sessions, 3 booths, and a Demo Jam to boot. Demos were happening around the clock at the Customer Success Expo, Service Lodge, and Admin Meadow. And we ended on a high note, taking home the win in the AppExchange Demo Jam! MORE
demo video and feel the CX love. There’s a lot of pressure to make Valentine’s Day count. After all, it’s one single day dedicated to achieving your relationship goals when there may be 364 other days that go unrecognized. At Upstream Works, we are all about customer relationships. MORE
With HDM you can run a free demo migration and check the results in your Kayako account. 3) When the fields are mapped, you can launch the Demo Migration. Carefully check the result of the Demo to make sure that the rest of the data migrates correctly. MORE
If you are not going to the CCW conference or want to see how it works right now, try it live now or schedule a personal demo. MORE
Or, take our WFM solution for a test drive with this free online demo. The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time and money).”. MORE
We had the chance to present our Dragon Drive Demo to several journalists in Berlin during IFA […] The post Six reasons why the car is becoming the ultimate mobile device appeared first on What’s next. The automotive industry is among the top spaces for Internet of Things (IoT) adoption. MORE
I had the pleasure of facilitating a panel on the topic at the ICMI CC Demo in September. Optimizing authentication and preventing fraud are hot topics in the industry. Here are key learnings from that session as well as project work we have been doing to tackle this ubiquitous challenge. MORE
By creating a showcase of demos containing a variety of customer interactions using the most modern channels, specific to each vertical, but leveraged by any other industry with meaningful tweaks. This demo is a framework for the types of interactions many companies see on a day to day basis. MORE
Get an idea about the quality of a provider’s UX early on by asking for demos of the administrative portal and apps. And because demos show people how to accomplish basic tasks and navigate an interface, ask yourself whether it all seems intuitive. MORE
The holiday parties in its supercenters are part of this, including toy demos, shopping assistance and visits with Santa. It’s mid-November, and that means retailers’ annual holiday promotions are reaching a fever pitch. Discount department store Kohl’s will kick off Black Friday at 5 p.m. MORE
SEPTEMBER 14, 2018
Just like you wouldn’t waste your time spending money and sending direct mail messages to people who aren’t interested in your product, why would you be chatting with people who aren’t in your target demo if you have a high traffic site? MORE
I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. What are the top 3 trends in contact center today?” Click to Tweet. MORE
We’ve all been mesmerized by demos at trade shows that boldly claim to have finally “cracked the code”! MORE
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If you’re planning to attend, there is still time to sign up for a free demo of Next Gen WFO. Sign up for a demo at DreamforceGetting ready for Dreamforce? So are we! MORE
The post Create Better Agent and Customer Experiences [CRMXchange Demo Wrap-Up] appeared first on Sharpen Contact Center Software. Last week we talked on issues troubling your contact center, like stuck CSAT scores and sky-high agent turnover. MORE
Interested in scheduling a demo for you and the members of your team? Tune into an under-the-hood demonstration of how to build a native call center in ServiceNow in this on-demand webcast. MORE
I had a great demo from Gladly. I attended the ICMI Conference and Expo in Orlando, Fla., last week. It was a great event. I got to talk about ChatBots and OmniChannel, outsourcing in Granada and customer satisfaction surveys. If you haven’t seen their product, you really need to check it out. MORE
I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. And, of course, I like to check out the latest vendor offerings. MORE
Wednesday 20th & Thursday 21st Demos Demos Everywhere! Bonus Demos – Join us at 1pm on Wednesday and Thursday for Powering Peak Contact Center Performance with CallMiner & Five9. MORE
It was clear in the demo hall that vendor technology has come a long way in this area. The post Top Tips From ICMI Contact Center Demo appeared first on Customer Centric Support. Highlights from one of the top contact center / customer service events in America. MORE
Request Demo Talk to a Specialist Contact Us Business SIP trunking allows companies to reduce call costs and upgrade their phone system without having to replace their existing setup. MORE
In the example video above, his delivery is not about the “what’”, which in this case is communicating a routine safety demo. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. MORE
Five days of inspirational, educational, customer-oriented keynotes, sessions, demos, and more designed to help companies deliver exceptional customer service. Thousands of call center professionals. One spectacular location. MORE
Join Revation Systems , along with leading contact center professionals seeking solutions to today’s challenges, at the ICMI Contact Center Demo Conference on September 25-27 at the Mandalay Bay North Convention Center in Las Vegas, NV. MORE
Ob im Demo-Forum oder an unserem Stand: Wir freuen uns auf den persönlichen Kontakt! Unter dem Motto „Stay connected“ dreht sich vom 19. bis zum 21. Februar im Berliner Estrel Congress Center wieder alles um den innovativen Kundendialog. Da sind wir natürlich dabei! MORE
We’d be happy to arrange a personalised demo at a time that works for you – request your demo here. By Mandy Reed, Marketing Manager (Global). Organisations are dealing with the rapid pace of digital change, both internally and externally, and the ways those changes are affecting their employees. From HR to internal IT support desks, companies are increasingly placing a focus on improving the employee experience through new digital initiatives. MORE
Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise. MORE
GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV. MORE
I hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […]. Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce management MORE
The post See Sharpen’s Agent-First Platform in Action [CRMXchange Demo] appeared first on Sharpen Contact Center Software. Customers expect every interaction to be the best experience they’ll have with your company. MORE
Request Demo Talk to a Specialist Contact Us The digital age has transformed the way businesses view their marketing strategies. Although inbound marketing continues to grow in popularity, outbound campaigns remain an effective sales tactic used by many businesses around the world. In this post, we share our top tips for running successful outbound calling campaigns to help drive revenue… The post Marketing Strategies for Contact Centers appeared first on AVOXI. MORE
Wednesday 20th & Thursday 21st Demos Demos Everywhere! Bonus Demos – Join us at 1pm on Wednesday and Thursday for Powering Peak Contact Center Performance with CallMiner & Five9. MORE
As part of the Forrester Wave valuation process, Forrester required all vendors, including NICE inContact, to provide a detailed set of product demos—addressing real life contact center scenarios—in order to assess the depth of capabilities and their practical ability to support critical contact center use cases with an easy and seamless experience for all. The post Seeing is Believing – The Forrester Wave Demos appeared first on NICE inContact Blog. MORE
Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference. MORE
In our winning Demo Jam presentation, you can see just how easy it would be to: Set up local phone numbers for a new regional office. Schedule your personalized demo today. Aircall believes software is the only foundation for a modern phone system. MORE
By seeing a demo at a trade show, we are in awe that someone “cracked the code,” only to go home and find out after purchase and set-up that the great answer out of the box just leads down the long road to disappointment we know all too well. Monitoring is a consistently difficult component within the IT realm. The issue is rooted in the assumptions we make on how well the tools work without truly understanding what is going on. MORE
Those resources are: Product demos. Our data showed that out of the areas that vendors tend to focus on (namely, website, marketing collateral, case studies, blog, and product demos), only product demos are found reliably trustworthy by buyers, with 81% saying they’re more trustworthy. MORE
Check out our demo video to see SMS Invitations in action. Contact us for a demo and pricing. Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS. MORE
After kicking off this week at the ICMI - Contact Center Demo event in Las Vegas, we came back to San Francisco with a feeling of excitement and accomplishment. Our first exhibit, we gleaned a ton of great interest from folks in the customer support sector and how our platform can truly make their lives a whole lot easier. Customer Support Community MORE
Demo Related Topics 
Callminer
JUNE 12, 2018
Wednesday 20th & Thursday 21st Demos Demos Everywhere! Bonus Demos – Join us at 1pm on Wednesday and Thursday for Powering Peak Contact Center Performance with CallMiner & Five9.
Callminer
JUNE 12, 2018
Wednesday 20th & Thursday 21st Demos Demos Everywhere! Bonus Demos – Join us at 1pm on Wednesday and Thursday for Powering Peak Contact Center Performance with CallMiner & Five9.
Customer Centric Support
SEPTEMBER 28, 2017
It was clear in the demo hall that vendor technology has come a long way in this area. The post Top Tips From ICMI Contact Center Demo appeared first on Customer Centric Support. Highlights from one of the top contact center / customer service events in America.
inContact
JANUARY 21, 2019
As part of the Forrester Wave valuation process, Forrester required all vendors, including NICE inContact, to provide a detailed set of product demos—addressing real life contact center scenarios—in order to assess the depth of capabilities and their practical ability to support critical contact center use cases with an easy and seamless experience for all. The post Seeing is Believing – The Forrester Wave Demos appeared first on NICE inContact Blog.
Fonolo
SEPTEMBER 6, 2017
Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.
Revation Systems
SEPTEMBER 14, 2017
Join Revation Systems , along with leading contact center professionals seeking solutions to today’s challenges, at the ICMI Contact Center Demo Conference on September 25-27 at the Mandalay Bay North Convention Center in Las Vegas, NV.
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SharpenCX
NOVEMBER 13, 2018
The post See Sharpen’s Agent-First Platform in Action [CRMXchange Demo] appeared first on Sharpen Contact Center Software. Customers expect every interaction to be the best experience they’ll have with your company.
UJET
SEPTEMBER 29, 2017
After kicking off this week at the ICMI - Contact Center Demo event in Las Vegas, we came back to San Francisco with a feeling of excitement and accomplishment. Our first exhibit, we gleaned a ton of great interest from folks in the customer support sector and how our platform can truly make their lives a whole lot easier. Customer Support Community
aircall
FEBRUARY 16, 2018
In our winning Demo Jam presentation, you can see just how easy it would be to: Set up local phone numbers for a new regional office. Schedule your personalized demo today. Aircall believes software is the only foundation for a modern phone system.
Strategic Contact
NOVEMBER 2, 2016
I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. And, of course, I like to check out the latest vendor offerings.
The GLOBO Blog
JUNE 22, 2017
GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV.
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Brad Cleveland
MARCH 4, 2015
Call Center Contact Center Customer Service Leadership Videos Brad Cleveland keynote leadership
Aspect
JUNE 12, 2018
By creating a showcase of demos containing a variety of customer interactions using the most modern channels, specific to each vertical, but leveraged by any other industry with meaningful tweaks. This demo is a framework for the types of interactions many companies see on a day to day basis.
Contact Center Pipeline
JUNE 2, 2017
I had a great demo from Gladly. I attended the ICMI Conference and Expo in Orlando, Fla., last week. It was a great event. I got to talk about ChatBots and OmniChannel, outsourcing in Granada and customer satisfaction surveys. If you haven’t seen their product, you really need to check it out.
Contact Center Pipeline
JUNE 13, 2018
I hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […]. Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce management
kommunicate
SEPTEMBER 26, 2018
A signup, a demo request or a content download (collectively – Call to Action or CTA) shows intent to try and buy. In the tightly fought B2B industry, you need to make sure the people coming to your website try out your product and ultimately become customers.
Avoxi
OCTOBER 14, 2018
Request Demo Talk to a Specialist Contact Us Business SIP trunking allows companies to reduce call costs and upgrade their phone system without having to replace their existing setup.
Callminer
JULY 11, 2016
Five days of inspirational, educational, customer-oriented keynotes, sessions, demos, and more designed to help companies deliver exceptional customer service. Thousands of call center professionals. One spectacular location.
Strategic Contact
DECEMBER 7, 2017
I had the pleasure of facilitating a panel on the topic at the ICMI CC Demo in September. Optimizing authentication and preventing fraud are hot topics in the industry. Here are key learnings from that session as well as project work we have been doing to tackle this ubiquitous challenge.
ConvergeOne
NOVEMBER 8, 2018
We’ve all been mesmerized by demos at trade shows that boldly claim to have finally “cracked the code”!
Kayako
FEBRUARY 6, 2019
With HDM you can run a free demo migration and check the results in your Kayako account. 3) When the fields are mapped, you can launch the Demo Migration. Carefully check the result of the Demo to make sure that the rest of the data migrates correctly.
Avoxi
NOVEMBER 6, 2018
Request Demo Talk to a Specialist Contact Us The digital age has transformed the way businesses view their marketing strategies. Although inbound marketing continues to grow in popularity, outbound campaigns remain an effective sales tactic used by many businesses around the world. In this post, we share our top tips for running successful outbound calling campaigns to help drive revenue… The post Marketing Strategies for Contact Centers appeared first on AVOXI.
ConvergeOne
SEPTEMBER 5, 2018
By seeing a demo at a trade show, we are in awe that someone “cracked the code,” only to go home and find out after purchase and set-up that the great answer out of the box just leads down the long road to disappointment we know all too well. Monitoring is a consistently difficult component within the IT realm. The issue is rooted in the assumptions we make on how well the tools work without truly understanding what is going on.
GetFeedback
FEBRUARY 12, 2019
Check out our demo video to see SMS Invitations in action. Contact us for a demo and pricing. Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS.
RichCall
FEBRUARY 19, 2018
If you are not going to the CCW conference or want to see how it works right now, try it live now or schedule a personal demo.
GetFeedback
OCTOBER 3, 2018
It was our biggest year yet—with 9 sessions, 3 booths, and a Demo Jam to boot. Demos were happening around the clock at the Customer Success Expo, Service Lodge, and Admin Meadow. And we ended on a high note, taking home the win in the AppExchange Demo Jam!
Nuance
SEPTEMBER 3, 2018
We had the chance to present our Dragon Drive Demo to several journalists in Berlin during IFA […] The post Six reasons why the car is becoming the ultimate mobile device appeared first on What’s next. The automotive industry is among the top spaces for Internet of Things (IoT) adoption.
Beyond Philosophy
AUGUST 8, 2016
In the example video above, his delivery is not about the “what’”, which in this case is communicating a routine safety demo. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh.
Upstream Works
FEBRUARY 14, 2019
demo video and feel the CX love. There’s a lot of pressure to make Valentine’s Day count. After all, it’s one single day dedicated to achieving your relationship goals when there may be 364 other days that go unrecognized. At Upstream Works, we are all about customer relationships.
Creative Virtual
JANUARY 24, 2019
We’d be happy to arrange a personalised demo at a time that works for you – request your demo here. By Mandy Reed, Marketing Manager (Global). Organisations are dealing with the rapid pace of digital change, both internally and externally, and the ways those changes are affecting their employees. From HR to internal IT support desks, companies are increasingly placing a focus on improving the employee experience through new digital initiatives.
Monet Software
AUGUST 13, 2018
If you’re planning to attend, there is still time to sign up for a free demo of Next Gen WFO. Sign up for a demo at DreamforceGetting ready for Dreamforce? So are we!
Jive
AUGUST 14, 2018
Get an idea about the quality of a provider’s UX early on by asking for demos of the administrative portal and apps. And because demos show people how to accomplish basic tasks and navigate an interface, ask yourself whether it all seems intuitive.
Aspect
FEBRUARY 8, 2019
Ob im Demo-Forum oder an unserem Stand: Wir freuen uns auf den persönlichen Kontakt! Unter dem Motto „Stay connected“ dreht sich vom 19. bis zum 21. Februar im Berliner Estrel Congress Center wieder alles um den innovativen Kundendialog. Da sind wir natürlich dabei!
Beyond Philosophy
NOVEMBER 21, 2017
The holiday parties in its supercenters are part of this, including toy demos, shopping assistance and visits with Santa. It’s mid-November, and that means retailers’ annual holiday promotions are reaching a fever pitch. Discount department store Kohl’s will kick off Black Friday at 5 p.m.
Call Center Coach
SEPTEMBER 26, 2017
I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. What are the top 3 trends in contact center today?” Click to Tweet.
3CLogic
JUNE 14, 2018
Interested in scheduling a demo for you and the members of your team? Tune into an under-the-hood demonstration of how to build a native call center in ServiceNow in this on-demand webcast.
Upstream Works
JANUARY 22, 2019
Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise.
ShepHyken
SEPTEMBER 7, 2018
Those resources are: Product demos. Our data showed that out of the areas that vendors tend to focus on (namely, website, marketing collateral, case studies, blog, and product demos), only product demos are found reliably trustworthy by buyers, with 81% saying they’re more trustworthy.
ShepHyken
SEPTEMBER 14, 2018
Just like you wouldn’t waste your time spending money and sending direct mail messages to people who aren’t interested in your product, why would you be chatting with people who aren’t in your target demo if you have a high traffic site?
Monet Software
JANUARY 15, 2019
Or, take our WFM solution for a test drive with this free online demo. The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time and money).”.
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