Why You Should Conduct “Post-Demo Surveys”

CustomerGauge

For many SaaS companies, demos are the first chance to put their “best face forward” when it comes to interacting with customers. The post Why You Should Conduct “Post-Demo Surveys” appeared first on CustomerGauge. account management Blog Featured account executive demos survey

See You At Customer Contact Week For Discussions, Demos, and Copper Mules

Callminer

Wednesday 20th & Thursday 21st Demos Demos Everywhere! Bonus Demos – Join us at 1pm on Wednesday and Thursday for Powering Peak Contact Center Performance with CallMiner & Five9.

See You At Contact Center Week For Discussions, Demos, and Copper Mules

Callminer

Wednesday 20th & Thursday 21st Demos Demos Everywhere! Bonus Demos – Join us at 1pm on Wednesday and Thursday for Powering Peak Contact Center Performance with CallMiner & Five9.

Top Tips From ICMI Contact Center Demo

Customer Centric Support

It was clear in the demo hall that vendor technology has come a long way in this area. The post Top Tips From ICMI Contact Center Demo appeared first on Customer Centric Support. Highlights from one of the top contact center / customer service events in America.

Seeing is Believing – The Forrester Wave Demos

inContact

As part of the Forrester Wave valuation process, Forrester required all vendors, including NICE inContact, to provide a detailed set of product demos—addressing real life contact center scenarios—in order to assess the depth of capabilities and their practical ability to support critical contact center use cases with an easy and seamless experience for all. The post Seeing is Believing – The Forrester Wave Demos appeared first on NICE inContact Blog.

Catch Fonolo at the ICMI Contact Center Demo & Conference

Fonolo

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.

How to Judge a Demo When Everyone’s Saying the Same Damn Thing

Guru

Didn’t I just see this yesterday? I took a long swig of coffee and checked my watch. 8:55am. I did stay up a bit later than usual last night to catch Lohan Beach Club. Maybe I’m just tired. sales enablement

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Thoughts From ICMI - Contact Center Demo

UJET

After kicking off this week at the ICMI - Contact Center Demo event in Las Vegas, we came back to San Francisco with a feeling of excitement and accomplishment. Our first exhibit, we gleaned a ton of great interest from folks in the customer support sector and how our platform can truly make their lives a whole lot easier. Customer Support Community

Create Better Agent and Customer Experiences [CRMXchange Demo Wrap-Up]

SharpenCX

The post Create Better Agent and Customer Experiences [CRMXchange Demo Wrap-Up] appeared first on Sharpen Contact Center Software. Last week we talked on issues troubling your contact center, like stuck CSAT scores and sky-high agent turnover.

See Sharpen’s Agent-First Platform in Action [CRMXchange Demo]

SharpenCX

The post See Sharpen’s Agent-First Platform in Action [CRMXchange Demo] appeared first on Sharpen Contact Center Software. Customers expect every interaction to be the best experience they’ll have with your company.

Aircall Takes (Another) Top Prize At Salesforce Demo Jam

aircall

In our winning Demo Jam presentation, you can see just how easy it would be to: Set up local phone numbers for a new regional office. Schedule your personalized demo today. Aircall believes software is the only foundation for a modern phone system.

How to Create Product Demos That Sell Better

LiveChat

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Types of product demos.

Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. And, of course, I like to check out the latest vendor offerings.

Customer Blog: Preparing an executive demo of Quadient® Inspire

Quadient

Now that you’re done, senior leadership wants a demo, to see what all this fuss has been about. Congratulations! Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution! You have 15 minutes next week to present the solution, justify the effort and build enthusiasm for the next phase of the implementation. How are you going to wow them

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GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

The GLOBO Blog

GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV.

Check out the Cool Avaya Omnichannel Contact Center Demos at ICMI

Avaya

I might not meet up with Mickey from Disney, but I may get together with Alex from Norwegian Cruise Lines, an Avaya customer , and many others who are going to have a wild ride at our cool contact center demos. Each demo shows multi-touch channels in action.

Discover the benefits of omni-channel integration with our demo

NewVoiceMedia

On March 7th, NewVoiceMedia hosted a demo, allowing you to see an effective omni-channel contact center in action. Across the 30-minute demo, we demonstrated how it can influence your business in several ways. You can find out more in this on-demand demo here. Be sure to watch our 30-minute demo as we examine a contact center that features NewVoiceMedia’s powerful solution Omni-channel technology can transform how well your contact center performs.

New Speaking Demo, New Era of Customer Relationships

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland keynote leadership

Submit Your Idea For Our Customer Experience Showcase!

Aspect

By creating a showcase of demos containing a variety of customer interactions using the most modern channels, specific to each vertical, but leveraged by any other industry with meaningful tweaks. This demo is a framework for the types of interactions many companies see on a day to day basis.

Contact Center Pipeline Magazine: Inside Our June 2017 Issue

Contact Center Pipeline

I had a great demo from Gladly. I attended the ICMI Conference and Expo in Orlando, Fla., last week. It was a great event. I got to talk about ChatBots and OmniChannel, outsourcing in Granada and customer satisfaction surveys. If you haven’t seen their product, you really need to check it out.

News and Notes from the 2018 SWPP Conference Showroom Floor: A Vendor Comparison Analysis

Contact Center Pipeline

I hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […]. Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce management

3 Key Takeaways From #CallCenterWeek 2016 in Las Vegas, NV

Callminer

Five days of inspirational, educational, customer-oriented keynotes, sessions, demos, and more designed to help companies deliver exceptional customer service. Thousands of call center professionals. One spectacular location.

Business SIP Trunking Guide 2018

Avoxi

Request Demo Talk to a Specialist Contact Us Business SIP trunking allows companies to reduce call costs and upgrade their phone system without having to replace their existing setup.

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How to Increase Conversion Rate Using A/B Testing by 200%?

kommunicate

A signup, a demo request or a content download (collectively – Call to Action or CTA) shows intent to try and buy. In the tightly fought B2B industry, you need to make sure the people coming to your website try out your product and ultimately become customers.

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Customer Success Webinar: 5 Top Mistakes In Building Your Customer Success Strategy

ClientSuccess

Also if you’re currently managing your customer success strategies or your customers in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess.

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AppConnect Partner Spotlight: CrankWheel

Talkdesk

Inside sales professionals are familiar with this situation: Days after your first inquiry, your prospect finally completes the scheduling process and is nailed down for a demo of your product. I don’t see anything,” the prospect asks to reschedule the demo.

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Hot Topic: Authentication and Fraud Prevention

Strategic Contact

I had the pleasure of facilitating a panel on the topic at the ICMI CC Demo in September. Optimizing authentication and preventing fraud are hot topics in the industry. Here are key learnings from that session as well as project work we have been doing to tackle this ubiquitous challenge.

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Marketing Strategies for Contact Centers

Avoxi

Request Demo Talk to a Specialist Contact Us The digital age has transformed the way businesses view their marketing strategies. Although inbound marketing continues to grow in popularity, outbound campaigns remain an effective sales tactic used by many businesses around the world. In this post, we share our top tips for running successful outbound calling campaigns to help drive revenue… The post Marketing Strategies for Contact Centers appeared first on AVOXI.

Customer Success Webinar: Product-Led Customer Success: What, How, & Why

ClientSuccess

Also if you’re currently managing your customer success strategies or your customers in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess.

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The Effortless Experience: Conquering the new battleground for customer loyalty

Tethr

Click here to request a demo!

Migrating from Zendesk to Kayako with an Automated Service

Kayako

With HDM you can run a free demo migration and check the results in your Kayako account. 3) When the fields are mapped, you can launch the Demo Migration. Carefully check the result of the Demo to make sure that the rest of the data migrates correctly.

3 Crucial Steps to Achieving Monitoring Success in a Complex IT Environment

ConvergeOne

We’ve all been mesmerized by demos at trade shows that boldly claim to have finally “cracked the code”!

The Monitoring Landscape: Why it Does Not Work Out of the Box

ConvergeOne

By seeing a demo at a trade show, we are in awe that someone “cracked the code,” only to go home and find out after purchase and set-up that the great answer out of the box just leads down the long road to disappointment we know all too well. Monitoring is a consistently difficult component within the IT realm. The issue is rooted in the assumptions we make on how well the tools work without truly understanding what is going on.

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AppConnect Partner Spotlight: CrankWheel

Talkdesk

Inside sales professionals are familiar with this situation: Days after your first inquiry, your prospect finally completes the scheduling process and is nailed down for a demo of your product. I don’t see anything,” the prospect asks to reschedule the demo.

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Guest Blog: How Your Customers Can Help You Build Credibility, Trust, and Confidence with Buyers

ShepHyken

Those resources are: Product demos. Our data showed that out of the areas that vendors tend to focus on (namely, website, marketing collateral, case studies, blog, and product demos), only product demos are found reliably trustworthy by buyers, with 81% saying they’re more trustworthy.

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Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business

ShepHyken

Just like you wouldn’t waste your time spending money and sending direct mail messages to people who aren’t interested in your product, why would you be chatting with people who aren’t in your target demo if you have a high traffic site?

Customer Success Webinar: Where Should Customer Success Live? And Who Owns the Number?

ClientSuccess

Also if you’re currently managing your customer success strategies or your customers in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess.

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Introducing Conditional Categories: Gain deeper insight into complex customer interactions

Tethr

Click here to request a demo!

Customer Success Webinar: Where Should Customer Success Live? And Who Owns the Number?

ClientSuccess

Also if you’re currently managing your customer success strategies or your customers in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess.

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Trust is Important in the Contact Center

Call Center Weekly

These are the leaders who are not above conducting demo calls, role playing, or getting down in the trenches with the agent. By Celia Thomas To aid and ensure contact center agents are successful, leadership must support and values them. One key area in this development, is trust.