See You At Customer Contact Week For Discussions, Demos, and Copper Mules


Wednesday 20th & Thursday 21st Demos Demos Everywhere! Bonus Demos – Join us at 1pm on Wednesday and Thursday for Powering Peak Contact Center Performance with CallMiner & Five9.

See You At Contact Center Week For Discussions, Demos, and Copper Mules


Wednesday 20th & Thursday 21st Demos Demos Everywhere! Bonus Demos – Join us at 1pm on Wednesday and Thursday for Powering Peak Contact Center Performance with CallMiner & Five9.

Top Tips From ICMI Contact Center Demo

Customer Centric Support

It was clear in the demo hall that vendor technology has come a long way in this area. The post Top Tips From ICMI Contact Center Demo appeared first on Customer Centric Support. Highlights from one of the top contact center / customer service events in America.

Seeing is Believing – The Forrester Wave Demos


As part of the Forrester Wave valuation process, Forrester required all vendors, including NICE inContact, to provide a detailed set of product demos—addressing real life contact center scenarios—in order to assess the depth of capabilities and their practical ability to support critical contact center use cases with an easy and seamless experience for all. The post Seeing is Believing – The Forrester Wave Demos appeared first on NICE inContact Blog.

Catch Fonolo at the ICMI Contact Center Demo & Conference


Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit

Make the Connection: Join Revation at ICMI Contact Center Demo 2017

Revation Systems

Join Revation Systems , along with leading contact center professionals seeking solutions to today’s challenges, at the ICMI Contact Center Demo Conference on September 25-27 at the Mandalay Bay North Convention Center in Las Vegas, NV.

See Sharpen’s Agent-First Platform in Action [CRMXchange Demo]


The post See Sharpen’s Agent-First Platform in Action [CRMXchange Demo] appeared first on Sharpen Contact Center Software. Customers expect every interaction to be the best experience they’ll have with your company.

Thoughts From ICMI - Contact Center Demo


After kicking off this week at the ICMI - Contact Center Demo event in Las Vegas, we came back to San Francisco with a feeling of excitement and accomplishment. Our first exhibit, we gleaned a ton of great interest from folks in the customer support sector and how our platform can truly make their lives a whole lot easier. Customer Support Community

Aircall Takes (Another) Top Prize At Salesforce Demo Jam


In our winning Demo Jam presentation, you can see just how easy it would be to: Set up local phone numbers for a new regional office. Schedule your personalized demo today. Aircall believes software is the only foundation for a modern phone system.

Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. And, of course, I like to check out the latest vendor offerings.

GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

The GLOBO Blog

GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV.

New Speaking Demo, New Era of Customer Relationships

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland keynote leadership

Submit Your Idea For Our Customer Experience Showcase!


By creating a showcase of demos containing a variety of customer interactions using the most modern channels, specific to each vertical, but leveraged by any other industry with meaningful tweaks. This demo is a framework for the types of interactions many companies see on a day to day basis.

Contact Center Pipeline Magazine: Inside Our June 2017 Issue

Contact Center Pipeline

I had a great demo from Gladly. I attended the ICMI Conference and Expo in Orlando, Fla., last week. It was a great event. I got to talk about ChatBots and OmniChannel, outsourcing in Granada and customer satisfaction surveys. If you haven’t seen their product, you really need to check it out.

News and Notes from the 2018 SWPP Conference Showroom Floor: A Vendor Comparison Analysis

Contact Center Pipeline

I hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […]. Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce management

How to Increase Conversion Rate Using A/B Testing by 200%?


A signup, a demo request or a content download (collectively – Call to Action or CTA) shows intent to try and buy. In the tightly fought B2B industry, you need to make sure the people coming to your website try out your product and ultimately become customers.

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Business SIP Trunking Guide 2018


Request Demo Talk to a Specialist Contact Us Business SIP trunking allows companies to reduce call costs and upgrade their phone system without having to replace their existing setup.


3 Key Takeaways From #CallCenterWeek 2016 in Las Vegas, NV


Five days of inspirational, educational, customer-oriented keynotes, sessions, demos, and more designed to help companies deliver exceptional customer service. Thousands of call center professionals. One spectacular location.

Hot Topic: Authentication and Fraud Prevention

Strategic Contact

I had the pleasure of facilitating a panel on the topic at the ICMI CC Demo in September. Optimizing authentication and preventing fraud are hot topics in the industry. Here are key learnings from that session as well as project work we have been doing to tackle this ubiquitous challenge.


3 Crucial Steps to Achieving Monitoring Success in a Complex IT Environment


We’ve all been mesmerized by demos at trade shows that boldly claim to have finally “cracked the code”!

Migrating from Zendesk to Kayako with an Automated Service


With HDM you can run a free demo migration and check the results in your Kayako account. 3) When the fields are mapped, you can launch the Demo Migration. Carefully check the result of the Demo to make sure that the rest of the data migrates correctly.

Marketing Strategies for Contact Centers


Request Demo Talk to a Specialist Contact Us The digital age has transformed the way businesses view their marketing strategies. Although inbound marketing continues to grow in popularity, outbound campaigns remain an effective sales tactic used by many businesses around the world. In this post, we share our top tips for running successful outbound calling campaigns to help drive revenue… The post Marketing Strategies for Contact Centers appeared first on AVOXI.

The Monitoring Landscape: Why it Does Not Work Out of the Box


By seeing a demo at a trade show, we are in awe that someone “cracked the code,” only to go home and find out after purchase and set-up that the great answer out of the box just leads down the long road to disappointment we know all too well. Monitoring is a consistently difficult component within the IT realm. The issue is rooted in the assumptions we make on how well the tools work without truly understanding what is going on.


Introducing SMS Invitations


Check out our demo video to see SMS Invitations in action. Contact us for a demo and pricing. Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS.

Richcall CEO is Going to CCW2018 in Berlin, Feb 26 – Mar 1


If you are not going to the CCW conference or want to see how it works right now, try it live now or schedule a personal demo.

A Look Back at Dreamforce 2018


It was our biggest year yet—with 9 sessions, 3 booths, and a Demo Jam to boot. Demos were happening around the clock at the Customer Success Expo, Service Lodge, and Admin Meadow. And we ended on a high note, taking home the win in the AppExchange Demo Jam!

Six reasons why the car is becoming the ultimate mobile device


We had the chance to present our Dragon Drive Demo to several journalists in Berlin during IFA […] The post Six reasons why the car is becoming the ultimate mobile device appeared first on What’s next. The automotive industry is among the top spaces for Internet of Things (IoT) adoption.

5 Things You Can’t Forget about CX During the Vacation Season

Beyond Philosophy

In the example video above, his delivery is not about the “what’”, which in this case is communicating a routine safety demo. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh.

We’re Feeling the Love – for Customers, Agents, and Business Growth

Upstream Works

demo video and feel the CX love. There’s a lot of pressure to make Valentine’s Day count. After all, it’s one single day dedicated to achieving your relationship goals when there may be 364 other days that go unrecognized. At Upstream Works, we are all about customer relationships.

Employee Engagement and the Digital Workplace

Creative Virtual

We’d be happy to arrange a personalised demo at a time that works for you – request your demo here. By Mandy Reed, Marketing Manager (Global). Organisations are dealing with the rapid pace of digital change, both internally and externally, and the ways those changes are affecting their employees. From HR to internal IT support desks, companies are increasingly placing a focus on improving the employee experience through new digital initiatives.

Helping You Prepare for Dreamforce

Monet Software

If you’re planning to attend, there is still time to sign up for a free demo of Next Gen WFO. Sign up for a demo at DreamforceGetting ready for Dreamforce? So are we!

Why UX matters when choosing a Hosted VoIP provider


Get an idea about the quality of a provider’s UX early on by asking for demos of the administrative portal and apps. And because demos show people how to accomplish basic tasks and navigate an interface, ask yourself whether it all seems intuitive.

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Stay connected – treffen wir uns der CCW 2019 in Berlin?


Ob im Demo-Forum oder an unserem Stand: Wir freuen uns auf den persönlichen Kontakt! Unter dem Motto „Stay connected“ dreht sich vom 19. bis zum 21. Februar im Berliner Estrel Congress Center wieder alles um den innovativen Kundendialog. Da sind wir natürlich dabei!

Make It Happen! Keep Your Holiday Shoppers Coming Back

Beyond Philosophy

The holiday parties in its supercenters are part of this, including toy demos, shopping assistance and visits with Santa. It’s mid-November, and that means retailers’ annual holiday promotions are reaching a fever pitch. Discount department store Kohl’s will kick off Black Friday at 5 p.m.

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Top 3 Trends in Contact Centers Today

Call Center Coach

I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. What are the top 3 trends in contact center today?” Click to Tweet.

How to Build a Natively Integrated Call Center in ServiceNow


Interested in scheduling a demo for you and the members of your team? Tune into an under-the-hood demonstration of how to build a native call center in ServiceNow in this on-demand webcast.

Seamless Customer Experience Requires Smart Integrations

Upstream Works

Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise.

Guest Blog: How Your Customers Can Help You Build Credibility, Trust, and Confidence with Buyers


Those resources are: Product demos. Our data showed that out of the areas that vendors tend to focus on (namely, website, marketing collateral, case studies, blog, and product demos), only product demos are found reliably trustworthy by buyers, with 81% saying they’re more trustworthy.

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Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business


Just like you wouldn’t waste your time spending money and sending direct mail messages to people who aren’t interested in your product, why would you be chatting with people who aren’t in your target demo if you have a high traffic site?

Three Essential Qualities Of an Efficient Contact Center

Monet Software

Or, take our WFM solution for a test drive with this free online demo. The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time and money).”.