Contact Center Vendors: A Memo About Your Demo

Contact Center Pipeline

As we work through the acquisition process with clients, technology providers are asked to deliver a system “demo.” Technology call centers contact centers RFP technology technology procurement vendor demo vendor selectionMemo to the Vendor Community: We work with many clients that are interested in acquiring new technology. It is always a good sign when investments in technology are being made.

Why You Should Conduct “Post-Demo Surveys”

CustomerGauge

For many SaaS companies, demos are the first chance to put their “best face forward” when it comes to interacting with customers. The post Why You Should Conduct “Post-Demo Surveys” appeared first on CustomerGauge. account management Blog Featured account executive demos surveyAt CustomerGauge, we’re all about discovering the paint points in the customer journey. For us, the journey doesn’t just happen after the customer signs the contract.

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Just F*ing Demo: Webinar Recap

Guru

How Sales Leaders Can Empower Their Teams to Deliver Kickass Product Demos. Modern technologies are more powerful and user-friendly than ever before, yet many sales professionals still struggle to lead effective product demos. Rob Falcone, Guru’s Director of Sales Engineering, wrote the book on executing better demos – literally. His book Just F*ing Demo!

What You Can Expect From A Pipkins Workforce Management Demo

Pipkins

That is why Pipkins chooses to go the extra mile by providing tailored product demos for each of our prospective clients. To sort this structure, Pipkins breaks down demos into three types: Introduction. Step One: Pipkins WFM Introduction Demo. The Introduction Demo is a one-hour exhibition that is typically the very first session we provide to interested clients. Step Two: Workforce Management Focused Demo. Request A Pipkins Demo Today.

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Best Practices for Accelerating the Sales Process

This eBook takes a look at three headache-free strategies you can employ today to accelerate selling the right way. Read on to learn how to adopt specific workflows and approaches that append your existing processes to deliver value to your prospects and internal counterparts.

Catch Fonolo at the ICMI Contact Center Demo & Conference

Fonolo

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. The Contact Center Demo & Conference is produced by ICMI – a trusted advisor in the contact center industry – and is an independent, forward-thinking program focused on future contact center trends.

See You At Contact Center Week For Discussions, Demos, and Copper Mules

Callminer

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception! Wednesday 20th & Thursday 21st Demos Demos Everywhere!

Group Demos: Confessions From Both Sides of The Table

Guru

It’s 9:02 am, and the words hang in the air as both sides of the group demo finish getting into character. “Let’s just give everyone a few more minutes.” sales enablement

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Seeing is Believing – The Forrester Wave Demos

NICE inContact

As part of the Forrester Wave valuation process, Forrester required all vendors, including NICE inContact, to provide a detailed set of product demos—addressing real life contact center scenarios—in order to assess the depth of capabilities and their practical ability to support critical contact center use cases with an easy and seamless experience for all. The post Seeing is Believing – The Forrester Wave Demos appeared first on NICE inContact Blog.

Top Tips From ICMI Contact Center Demo

Customer Centric Support

It was clear in the demo hall that vendor technology has come a long way in this area. The post Top Tips From ICMI Contact Center Demo appeared first on Customer Centric Support. Highlights from one of the top contact center / customer service events in America. Las Vegas hosted another fantastic ICMI (International Customer Management Institute) production this week. While the time seemed to pass by in the space of a blink, I’m coming back to Nashville with several key learnings.

Make the Connection: Join Revation at ICMI Contact Center Demo 2017

Revation Systems

Join Revation Systems , along with leading contact center professionals seeking solutions to today’s challenges, at the ICMI Contact Center Demo Conference on September 25-27 at the Mandalay Bay North Convention Center in Las Vegas, NV. Booth demonstrations include: Multimedia demos of our next-generation, highly secure cloud contact center solution. The post Make the Connection: Join Revation at ICMI Contact Center Demo 2017 appeared first on Revation Systems.

Thoughts From ICMI - Contact Center Demo

UJET

After kicking off this week at the ICMI - Contact Center Demo event in Las Vegas, we came back to San Francisco with a feeling of excitement and accomplishment. Our first exhibit, we gleaned a ton of great interest from folks in the customer support sector and how our platform can truly make their lives a whole lot easier. Customer Support Community

How to Create Product Demos That Sell Better

LiveChat

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. A demo isn’t necessarily an opportunity to close deals, but rather a way to move a prospect toward purchase by giving them a real-life experience with your product. Types of product demos. Recording a product demo.

Aircall Takes (Another) Top Prize At Salesforce Demo Jam

aircall

In our winning Demo Jam presentation, you can see just how easy it would be to: Set up local phone numbers for a new regional office. Schedule your personalized demo today. The post Aircall Takes (Another) Top Prize At Salesforce Demo Jam appeared first on Customer Experience & Cloud Call Center | Aircall Blog. Aircall believes software is the only foundation for a modern phone system.

Create Better Agent and Customer Experiences [CRMXchange Demo Wrap-Up]

SharpenCX

The post Create Better Agent and Customer Experiences [CRMXchange Demo Wrap-Up] appeared first on Sharpen Contact Center Software. Last week we talked on issues troubling your contact center, like stuck CSAT scores and sky-high agent turnover. Turnover so high, in fact, that some teams throw pizza parties when it dips into the 30-percent range versus the alarming near-50. Read More.

See Sharpen’s Agent-First Platform in Action [CRMXchange Demo]

SharpenCX

The post See Sharpen’s Agent-First Platform in Action [CRMXchange Demo] appeared first on Sharpen Contact Center Software. Customers expect every interaction to be the best experience they’ll have with your company. The challenge is, though, that despite being a priority, most companies are failing at providing that incredible experience. In fact, a slim 8 percent of customers. Read More.

How to Judge a Demo When Everyone’s Saying the Same Damn Thing

Guru

Didn’t I just see this yesterday? I took a long swig of coffee and checked my watch. 8:55am. I did stay up a bit later than usual last night to catch Lohan Beach Club. Maybe I’m just tired. sales enablement

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Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. And, of course, I like to check out the latest vendor offerings. My sessions on technology selection and implementation. Read More » Technology

GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

The GLOBO Blog

GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV. GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. The chat translation tool is the latest innovation built into GLOBO HQ™, GLOBO’s omnichannel language services platform.

Customer Blog: Preparing an executive demo of Quadient® Inspire

Quadient

Now that you’re done, senior leadership wants a demo, to see what all this fuss has been about. Congratulations! Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution! You have 15 minutes next week to present the solution, justify the effort and build enthusiasm for the next phase of the implementation. How are you going to wow them

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Check out the Cool Avaya Omnichannel Contact Center Demos at ICMI

Avaya

I might not meet up with Mickey from Disney, but I may get together with Alex from Norwegian Cruise Lines, an Avaya customer , and many others who are going to have a wild ride at our cool contact center demos. At our demos, we believe customer service professionals will be as excited as kids visiting Goofy. With just five minutes of prep, we can put your corporate website into our Avaya Oceana contact center transformation demo.

I Need Workforce Management Software! Why Should I Choose Pipkins?

Pipkins

Schedule appointments for demos of workforce management software systems that fit within your budget. It is time now to discover in those demos how they arrive at workforce optimization, what the estimated ROI is for a business of your size, and to make the WFM software salespeople familiar with any traits specific to your organization. Request A Pipkins Demo Today. Blog New Workforce Solutions IntelliSUITE Pipkins demo workforce management software

Satisfy Your Curiosity About Deploying AI Virtual Agents and Chatbots

Creative Virtual

You can also request a personalised demo to see how Creative Virtual’s technology can help you deliver seamless, consistent self-service and improve customer loyalty. Blog AI chatbot Engage Customer live demo virtual agent webinarBy Mandy Reed, Global Head of Marketing. Do you have a chatbot or virtual agent on your roadmap? Do you need to upgrade a poor performing self-service tool? Are you curious about successful use cases for AI-enhanced virtual agents?

New Speaking Demo, New Era of Customer Relationships

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland keynote leadership

Discover the benefits of omni-channel integration with our demo

NewVoiceMedia

On March 7th, NewVoiceMedia hosted a demo, allowing you to see an effective omni-channel contact center in action. Across the 30-minute demo, we demonstrated how it can influence your business in several ways. You can find out more in this on-demand demo here. Be sure to watch our 30-minute demo as we examine a contact center that features NewVoiceMedia’s powerful solution Omni-channel technology can transform how well your contact center performs.

New Speaking Demo, New Era of Customer Relationships

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland keynote leadership

Submit Your Idea For Our Customer Experience Showcase!

Aspect

By creating a showcase of demos containing a variety of customer interactions using the most modern channels, specific to each vertical, but leveraged by any other industry with meaningful tweaks. Aspect’s Customer Experience Showcase currently has 24 demos across 10 different industries including Utilities, Retail, Hospitality and Government and what you’ll notice is that they truly are all about the customer experience as none demonstrate a particular product.

What Will 2020 Bring for AI?

Quiq

See a Demo Today. Share This Story. The post What Will 2020 Bring for AI? appeared first on Quiq. News business messaging contact center customer service customer support Quiq text messaging

SpeechIQ Introduction with LiveVox’s Jason Queener

LiveVox

We demoed SpeechIQ, the latest addition to the LiveVox contact center platform suite, at last week’s Strategy and Tech virtual conference.

Retailers See 42% Of Online Sales From Mobile Devices

Quiq

See a Demo Today. Share This Story. The post Retailers See 42% Of Online Sales From Mobile Devices appeared first on Quiq. News business messaging contact center customer service customer support Quiq text messaging

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How SMS Improved Pier 1 Imports’ Customer Service

Quiq

See a Demo Today. Share This Story. The post How SMS Improved Pier 1 Imports’ Customer Service appeared first on Quiq. News business messaging contact center customer service customer support Quiq text messaging

Making sense of repeat contacts once and for all

Tethr

Tethr Customer Success Manager Amanda Lucio demos how Tethr can help you get to the bottom of repeat calls in our brief video. Take a look inside the workings of Tethr by checking out our demo today. Is your organization keeping track of repeat call volume? Are you puzzled as to what is causing those repeat contacts? Are certain agents or agent behaviors responsible for the subsequent phone calls?

Cyara's Xchange Roadshow Melbourne, March 18 - All the Juicy Details!

Cyara

The schedule is packed full of valuable presentations, networking, panel discussions, and demos. Next month in Melbourne, Cyara is hosting Xchange 2020 Roadshow, a premier one-day event generously sponsored by our partners and friends, including Amazon AWS , Genesys , and Cloudwave. We’re inviting customers, prospects, and thought leaders who are driven to build better customer experiences faster – and that includes you!

Research Reveals Retailers are “catching up” to Consumers

Quiq

See a Demo Today. Share This Story. The post Research Reveals Retailers are “catching up” to Consumers appeared first on Quiq. News business messaging contact center customer service customer support Quiq text messaging

Contact Center Pipeline Magazine: Inside Our June 2017 Issue

Contact Center Pipeline

I had a great demo from Gladly. I attended the ICMI Conference and Expo in Orlando, Fla., last week. It was a great event. I got to talk about ChatBots and OmniChannel, outsourcing in Granada and customer satisfaction surveys. If you haven’t seen their product, you really need to check it out. It is one […]. Inside The Issue call center contact center

A Rose of a Workforce Management System

Pipkins

Schedule a demo with the workforce management company that fits within your budget and appears to meet your needs . 8) Schedule a “deep dive” demo to further narrow your choices. In this type of demo you and your team should identify specifically how the product can work to fit your requirements. Pipkins welcomes all requests for demos. In Romeo and Juliet, William Shakespeare wrote that “A rose by any other name would smell as sweet.”

News and Notes from the 2018 SWPP Conference Showroom Floor: A Vendor Comparison Analysis

Contact Center Pipeline

I hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […]. Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce management

Top Call Center Etiquette Tips

Avoxi

Request Demo Talk to an Expert Contact Us Establishing great call center etiquette standards is one of the most important things you can do for your brand reputation. Oftentimes, a phone call made to customer service is a person's only live interaction with your business. That means the majority of your brand perception is defined… The post Top Call Center Etiquette Tips appeared first on AVOXI. Contact Center Other call center etiquette call center management

How to Manage Call Center Agent Auxiliary Time

Avoxi

Request Demo Talk to an Expert Contact Us One of the key aspects of running a contact center is agent time management. And while most of your agents' time is spent on the phone, it's just as important to manage the time that your agents spend off the phone. As a provider of some of… The post How to Manage Call Center Agent Auxiliary Time appeared first on AVOXI. Contact Center aux time auxiliary time call center agent

5 Best Call Recording Providers for Call Centers

Avoxi

Request Demo Talk to a Specialist Contact Us In this post, we’ve compiled the top 5 call recording software providers that can give your contact center the best call recording capabilities for your business needs. At AVOXI, though we're confident of our product, capabilities, and service, we know that we aren’t the perfect fit for… The post 5 Best Call Recording Providers for Call Centers appeared first on AVOXI. Cloud PBX Other Phone System cloud PBX