SharpenCX
NOVEMBER 17, 2021
Long-term customers are more valuable to your company’s growth than you may think. A study from Harvard Business School found that increasing customer retention rates by even 5% can boost your company’s profits by 25-95%. They have growing customer retention despite more competitors on the playing field.
Global Response
JULY 28, 2023
Many companies focus primarily on customer acquisition, sometimes at the cost of customer retention. After all, the more customers, the better, right? For example, recent data shows that 92% of customers will switch companies after just three—or fewer—bad experiences.
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Call Center Weekly
APRIL 12, 2018
By Sean Hawkins By definition, customer retention is the activity an organization undertakes in order to reduce customer from leaving the business relationship. It is a shared responsibility of every person and department in a company. I have led or consulted contact centers of various sizes across numerous industries.
Integrity Solutions
APRIL 19, 2024
At its essence, humanizing the sales experience is really about personalization. It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.
TeleDirect
MAY 6, 2024
Outsource your call center needs to TeleDirect. Our contact center services eliminate phone-related stress, save you time, and provide the relief your business needs. Professional call center services & contact center services When business comes calling, who’s there on the other end of the line?
OctopusTech
JUNE 29, 2023
Most organizations generally use these different tactics such as outbound call center services for customer retention in the long run and to enhance the entire sales process. The total number of outbound call center services has grown quickly in the last few years and these are usually highly demanded by companies these days.
Real Blue Sky
MARCH 6, 2023
There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. Thankfully, this perspective on the contact center has shifted significantly.
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