The Petrova Experience

MARCH 7, 2024

Ultimately, customer experience (or passenger experience) comes down to how your end user interacts with your brand… your airport, transportation hub, hospital, facility. And sustain customer experience excellence of the facility by including feedback survey capture and analysis in the operations and maintenance phase of every project.

Customer Experience 52

Customer Experience Transportation Healthcare Government 52

OctopusTech

MARCH 21, 2022

The main objective of customer support outsourcing in the logistics business is to lead your business functions with best logistic practices, provide logistics expertise solutions and consultancy support and optimize the supply chain processes. Enhance your customer service.

outsourcing 62

outsourcing Transportation Consulting Consulting 62

Eptica

OCTOBER 30, 2015

This concept is backed up by recent research carried out by service design consultancy Engine. Its survey found that consumers rated the public transport (including train operators), utility, insurance and broadband sectors, as worst for customer experience and service.

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75

Tethr

MAY 6, 2020

Consider deploying anonymous surveys to gauge employee concerns and their willingness to return to work. Employees might hesitate to return to work if their commute involves public transportation. Will you offer stipends for those workers to take private transportation? You don’t know what people need if you don’t ask.

Transportation 74

Transportation Government Feedback Consulting 74

ViiBE Blog

MAY 20, 2021

Through implementing features such as live video support and AR, the support agent can see exactly what the customer sees at the time of consultation, making it far easier for them to understand the issue the customer is facing, uncover its root cause and act upon it in a matter of minutes. Augmented Reality in remote visual support.

Transportation 52

Transportation First call resolution Average Handle Time Technical Support 52

CSM Practice

SEPTEMBER 25, 2020

01:47 – Irit talks about the survey they did about the companies which reduced their forecast. 02:17 – Nick provides a context about Gainsight’s survey. 07:44 – Irit shares her insights about companies looking to increasing budget for outsourcing and consulting services. The Interview: . 21:31 – Wrap Up. The Interview: .

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Nicereply

MAY 14, 2020

Consumers now want to know how products are manufactured, transported, and sold. By using a survey and distribution platform , your organization can solicit real-time feedback from your customers, and can even measure your customer satisfaction (CSAT) score. We’re already seeing this with brands like Everlane and Patagonia.

Transportation 92

Transportation Sales Feedback Marketing 92

Russel Lolacher

APRIL 5, 2021

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Oh, it’s been amazing.

Customer Care 98

Customer Care Government Transportation Employee engagement 98

C Space

DECEMBER 6, 2018

Nicola Spitzer, Senior Consultant at C Space, explains why a little bit of empathy can go a long way… Tweet. Senior Consultant at C Space. I look into every alternative transport option so that I don’t have to drive, even if it’s highly impractical. But the mobility sector hasn’t quite cracked the issue of trust.

Transportation 40

Transportation Engineering Healthcare Consulting 40

CX Journey

NOVEMBER 6, 2014

We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. Survey methodologists, statisticians, sample designers, marketing communications experts or project managers? A data analyst?

Consulting 68

Consulting Consulting Chief Customer Officer Journey mapping 68

NobelBiz

FEBRUARY 22, 2023

By alternating days of presence and decreasing travel expenditures (car or public transportation), as well as lunches on the run, which can be felt at the end of the month for employees. We can also talk about financial savings for your employees. Once again, happy agents means great productivity for your contact centers.

Contact Center 52

Contact Center Transportation Technology Management 52

NobelBiz

FEBRUARY 22, 2023

By alternating days of presence and decreasing travel expenditures (car or public transportation), as well as lunches on the run, which can be felt at the end of the month for employees. We can also talk about financial savings for your employees. Once again, happy agents means great productivity for your contact centers.

Contact Center 52

Contact Center Transportation Technology Management 52

C Space

MAY 28, 2020

A just-released survey from Adobe Advertising Cloud has revealed that a significant proportion of the American population is still buying luxury goods and still, surprisingly enough, wants to see luxury advertising. The survey’s most surprising finding deals with young consumers and luxury. “We

Real estate 52

Real estate Advertising Transportation Government 52

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. This realization has seen investments in AI rapidly increasing. billion.

Technology 122

Technology Customer Service Gamification Contact Center 122

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 25, 2022

With the help of their platform, businesses can build 180-degree and 360-degree surveys to gather feedback from their employees. Upon the creation of the survey, employees are emailed the link to complete the survey, and they are asked to answer 40-50 questions. Culture Amp’s subscription plans are based on the number of users.

SaaS 10

SaaS Transportation Feedback Construction 10

COPC

NOVEMBER 13, 2019

Shouqi Limousine & Chauffeur is an online car hailing platform established by Shouqi Group, answering the call of the Ministry of Transport on the renovation of the traditional taxi operations. Designed and deployed a customer satisfaction survey process, and developed action plans according to the results.

Customer centricity 8

Customer centricity Consulting Consulting Transportation 8

Comm100

AUGUST 23, 2018

According to Jake Leeman, senior technical strategist at Sandbox Agency, “AR allows us to transport our brands , products, and stories directly into the consumer’s world.”. With your decision in mind, consult an AR or VR marketing or customer experience agency. Now, these developments are seeping into other lines of business.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

aircall

JUNE 16, 2021

In our 2021 ECommerce Report , we surveyed nearly 6,000 eCommerce shoppers across seven countries. Other sobering statistics in the survey illustrate the importance of getting it right the first time: Half of all customers would stop buying from a brand after a single bad customer service experience. Expert knowledge.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62

ijgolding

DECEMBER 11, 2017

Despite this I could easily find my way around the city, and public transport. The whole time I was there I never saw a customer survey used as a replacement for listening and interacting. I am delighted that she is a part of the growing Customer Experience Consultancy family! Finding your way. They want you to enjoy it too.

Customer Experience 66

Customer Experience Transportation Wait times Consulting 66

ProProfs Blog

OCTOBER 23, 2020

When was the last time you created a survey but had second thoughts regarding the inclusion of demographic questions? Even if the survey promises to keep it anonymous, we still have our inhibitions. A demographic survey question is all about getting that sensitive personal information to understand your customer base.

Surveys 151

Surveys Transportation Education Marketing 151

C Space

SEPTEMBER 29, 2020

In a recent survey of 63 merchants by CommerceNext , an event series and community for retail marketers, respondents said that their biggest logistics concern leading up to the holidays was that carriers like FedEx and UPS would cap deliveries during peak demand.

Education 40

Education Transportation Airlines Consulting 40