Beyond Philosophy
APRIL 14, 2022
For example, from the supply-side perspective, McDermott says the organization that thinks CX is important but does nothing about it probably still sees customer service as a cost center rather than a revenue-generating engine for growth. Let that upsell be someone else’s job. Subscribe today right here.
Real Blue Sky
NOVEMBER 21, 2023
A continuous improvement program is the engine that drives these efforts. Upselling and Cross-Selling Upselling and cross-selling are time-tested strategies that, when done right, can feel like a natural extension of the customer service experience.
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GetFeedback
JUNE 13, 2019
If an upsell opportunity is identified, a Salesforce Opportunity is automatically generated with relevant details collected through the GetFeedback survey. . A beauty consultant meets with a customer and uses a survey to learn more about her needs, like skin tone or hair type. Product Recommendations.
CustomerSuccessBox
FEBRUARY 27, 2019
Most SaaS businesses have well defined product, engineering, marketing and sales teams. At the start, it is not feasible to focus on several KPIs like retention, onboarding, upsells etc. This might lead to complications as the sales head would be focused on increasing the sales and not whether the customers will renew or upsell.
TechSee
APRIL 10, 2018
By turning a potential threat into a secret weapon, BPOs utilize the power of technology as a strategic differentiator, as well as an additional revenue source and growth engine. The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants.
Satrix Solutions
MAY 7, 2020
These often help managers and leaders plan workload, identify top performers, strategically identify upsell opportunities, and get alerted to potential churn risks. As a customer experience consulting firm, we regularly talk with Customer Success leaders who are looking for new ways to identify churn before it happens.
ClientSuccess
APRIL 17, 2019
Starting his career as an engineer, he moved into sales support and consulting roles and quickly moved into management where he specialized in building services practices for emerging products at Blackbaud. Prior to founding Customer Imperative in 2017, Jay spent over 15 years in the B2B SaaS / software space.
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