SmartKarrot

AUGUST 3, 2022

Using a consultative sales approach, discuss potential solutions with the target customers and seek to uncover and develop needs for possible cooperation. Maintain and increase your product knowledge on applicable products/applications, operating systems and hardware via training, documentation, personal research, and experience.

Technical Support 19

Technical Support Accountability Enterprise SaaS 19

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. 7+ years of experience working with or managing technical programmes, whether as a vendor, partner, ISV, consultant, or as a vendor. A minimum of three years of experience managing change and leading people.

Upselling 19

Upselling Technical Support SaaS Consulting 19

SmartKarrot

MARCH 2, 2021

This role is focused on customer success management and is not a technical support-related role. Create and coordinate account documentation including reports, proposals, business assessments and recommendations. Consult with clients on product features, functionality, and onboarding best practices.

Consulting 10

Consulting Consulting Technical Support Best practices 10

COPC

SEPTEMBER 20, 2016

customer experience consulting engagements. These agents were given a higher handle time target and more time after each call to complete a short questionnaire to detail the customer’s reason for calling and to document the issues they were having with the products. New Product Data.

Call Center 40

Call Center outsourcing Technical Support Feedback 40

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Gain and maintain knowledge of the languages & technologies supported by New Relic.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

MAY 25, 2022

Make customers successful by providing high-quality technical support and service. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Ability to provide consulting services and Quarterly/Annual performance audits. Document customer success actions and discussions.

Education 3

Education Technical Support Upselling Advertising 3

Netomi

JANUARY 5, 2022

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98

NobelBiz

JANUARY 31, 2022

Jason Cutter, CEO of Cutter Consulting Group, an author, and a podcaster, thinks you can earn a customer’s trust by giving them knowledge and information about your company. 51% of customers prefer technical support through a knowledge base ? As a result, it is vital to locate and document it.

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Finally, because this is a customer-facing tool, we won’t be using it to document internal strategies for engaging and growing a customer account. Executive Sponsor: . Primary Contact(s): .

Management 98

Management Chief Customer Officer Upselling SaaS 98

DMG Consulting

OCTOBER 4, 2018

View this document on the publisher’s website. Organizations that invested in them spent lots of time finding and loading the data and trying to get their employees, particularly those in contact centers, customer service organizations, technical support functions and field service, to use the solutions. By Donna Fluss.

Management 72

Management Virtual Agent Gamification Technical Support 72

RichCall

SEPTEMBER 13, 2017

Blair Pleasant , analyst and consultant about Unified Communications. The contact centre will support this by providing hints, tips, education and technical support. have bots that provide health related consultations based on images and symptoms. Colin Taylor. Take Siri or Amazon Alexa for example. Teresa Cottam.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Pointillist

AUGUST 18, 2021

This is not about documenting stuff for the sake of documenting it. This is not about documenting a Bible of journeys. So a great example of that is if you were to change the way a customer gets support, technical support, let’s say, and you’re able to improve their satisfaction and improve their net promoter score.

Education 40

Education Metrics Marketing Journey mapping 40

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Founded in 2015, TechSee is a technology and technical support company that specializes in visual technology and augmented reality.

Contact Center 116

Contact Center Technology Self service Call Center 116