Consulting, Customer Support, Healthcare and outsourcing

Outsourcing Industry Leader Merlin Gackle Joins Outsource Consultants

Outsource Consultants

JANUARY 26, 2022

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. He has helped companies of all sizes – from small businesses to Fortune 50 powerhouses – improve their customer support systems.

outsourcing

outsourcing Consulting Consulting Healthcare

9 considerations for outsourcing your healthcare call center

Talkdesk

OCTOBER 27, 2020

It’s among the most critical times of the year, when healthcare call centers are flooded with consumers inquiring about plan options or needing additional assistance. One way many healthcare organizations manage this greater call volume is to significantly increase their temporary agent workforce during and immediately after open enrollment.

Healthcare

Healthcare outsourcing Call Center Business Process Outsourcing

What's The ROI Of A Customer Care Team?

Vcaretec

JUNE 6, 2022

There are many facets to any successful call center, either in-house or outsourced. All of these elements must be taken into account for a COO or Head of Customer Experience to measure and understand the return on investment of their customer support center. Contact us today for a free consultation.

Customer Care

Customer Care Wireless Telecommunications outsourcing

Medical Call Center Services: Best Practices for Success

Global Response

FEBRUARY 26, 2024

A medical call center specifically supports the healthcare industry. Compliance with regulations : Medical call centers must comply with regulations governing healthcare, data protection, and patient rights. Medical answering services : By outsourcing to a call center , healthcare providers can offer 24/7 answering services.

Best practices

Best practices Call Center Healthcare Education

Giving Thanks for Operational Peace: The Unseen Heroes in BPO During the Holidays

Outsource Consultants

DECEMBER 21, 2023

Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. For instance, leading BPOs now employ advanced AI-driven analytics to personalize customer interactions, a concept barely conceivable three years ago. Let’s give thanks for BPOs and dive in.

Call Center

Call Center Virtual Agent outsourcing Upselling

5 Reasons to Hire a Call Center Service

TeleDirect

AUGUST 10, 2022

Before we jump into the benefits of call center outsourcing, we want to address what makes this a unique time to be in business. These staff shortages have caused major disruptions on both a national and global scale, with industries from travel to healthcare being affected. Provide Better Customer Support.

Call Center

Call Center outsourcing Business Process Outsourcing Transportation

The Vcare Top 50 Customer Care Influencers

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care

Customer Care Chief Customer Officer CRM Wireless

Top 8 Ways in Which Metaverse Technology Has Transformed Businesses

CSM Magazine

SEPTEMBER 27, 2023

With the proper budget, businesses can outsource metaverse development services and start benefiting from it. Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more.

Technology

Technology Real estate Entertainment Consulting

BPO call center

Global Response

FEBRUARY 13, 2022

Either way, it might be time to outsource your call center. Business process outsourcing (BPO) is, as the name suggests, outsourcing one or many of your business operations to a third-party provider or service. A call center is just one of the many business processes that can be outsourced. So, what is a BPO call center?

Call Center

Call Center outsourcing Business Process Outsourcing Telemarketing

The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

MAY 27, 2015

There is now a growing trend of contact centers supporting complex services outside the realm of what constitutes traditional customer service. I believe this will be a valuable differentiator for customer experience management specialists in the future. Transactional to Consultative. Widening Service Delivery Scope.

Contact Center

Contact Center Multi-channel support Complaint resolution outsourcing

Navigating Regulatory Compliance: The Advantage of Call Centers in the USA

Global Response

JANUARY 31, 2024

You’ve decided to outsource customer service to a third-party provider. The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected. Now you just have to choose which one—and where. How to find the right U.S.

Call Center

Call Center Telemarketing Government Healthcare

Onshore, offshore, nearshore call centers

Global Response

FEBRUARY 13, 2022

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. An onshore call center is an outsourced call center that is still located within the same country as the business it’s servicing.

Call Center

Call Center outsourcing virtual call center Bilingual agents

Understand and Optimize your Unique Customer Touchpoints

Call Experts

JANUARY 8, 2020

This allows your business the opportunity to deliver a timely solution to please your customers. Make sure your customer support channels are more responsive, providing customers an opportunity to love staying connected to you. Create a custom experience that ensures complete satisfaction with your target audience. .

Journey mapping

Journey mapping Contact Center Interactive Voice Response outsourcing

Rapid Adoption of AI

Call Experts

NOVEMBER 28, 2018

Many businesses outsource support for these functions to incorporate digitization into their core business processes. Most organizations outsource support to handle AI requirements to encourage a diversified approach. Where do we hire outsourced talented and knowledgeable staff to manage these AI processes?

outsourcing

outsourcing Call Center Answering services Benchmark

5 Tips on AI-Powered Phone Lines

Call Experts

DECEMBER 18, 2019

Getting answers to questions like whether there are too many menu options, or if it took too long for customers to get to an agent, can help improve your customer service. . . We provide an outstanding experience to your customers. Offer award-winning customer service and support to your customers!

Interactive Voice Response

Interactive Voice Response Journey mapping Contact Center Call Center

3 Benefits of Having a Live Answering Service for Your Small Business

Call Experts

DECEMBER 13, 2018

Someone is always there to take orders, answer questions, or record messages if customers need help. . Cost-effective Customer Support . Live answering services provide phone coverage and customer service that are often difficult for small businesses to achieve. Why do you need a 24-hour contact support system?

Answering services

Answering services outsourcing Call Center Benchmark

Team Member Skills Highlight: Colt

Call Experts

MAY 17, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

outsourcing

outsourcing Call Center Answering services Contact Center

Team Member Skills Highlight: Peter McKenzie

Call Experts

APRIL 18, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

outsourcing

outsourcing Call Center Answering services Benchmark

How to Improve your HR Team's Performance with AI-Powered Systems

Call Experts

JANUARY 15, 2020

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Chatbots

Chatbots Journey mapping Interactive Voice Response outsourcing

How Contact Centers Support Plumbing Businesses

Call Experts

MARCH 5, 2020

But, only part of the job is providing excellent services; the other key to keeping your customers happy is outstanding customer support. Timely response to customer inquiries, availability during emergencies, and ease of appointment setting can create a competitive advantage for your business. Summer HR Conferences.

Contact Center

Contact Center Journey mapping Interactive Voice Response Answering services

The Value of an Optimized Customer Experience

Call Experts

FEBRUARY 19, 2020

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Customer Experience

Customer Experience Journey mapping Self service Interactive Voice Response

How Call Center Artificial Intelligence is Transforming the Industry

Stafford Communications

SEPTEMBER 10, 2019

For this reason, many companies are either working to gradually implement AI tools into their processes or are choosing to outsource services to third party call centers who already have the technology in place. Contact Stafford Communications today to learn more about our call center outsourcing services.

Call Center

Call Center Interactive Voice Response outsourcing Virtual Agent

Use AI to enhance the customer experience journey.

Call Experts

MAY 8, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Customer Experience

Customer Experience outsourcing Call Center Virtual Agent

Monitor Your Customer Experience with Real-Time Dashboards

Call Experts

JANUARY 29, 2020

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Customer Experience

Customer Experience Journey mapping Contact Center Interactive Voice Response

Key 2020 Trends: Cloud Contact Centers

Call Experts

FEBRUARY 12, 2020

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Cloud contact

Cloud contact Contact Center Journey mapping Interactive Voice Response

Call Experts Named as a Top Third-Party Verification Company by Clutch.co

Call Experts

AUGUST 2, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

outsourcing

outsourcing Call Center Answering services Contact Center

How to Provide Personalized Customer Service

Call Experts

OCTOBER 23, 2019

Outsourcing your customer service team is a perfect way to enhance efficiency at your company, scale your customer base, and get the benefit of an entire organization. customize and tailor your customer journey touch points and build a self-service knowledge base. (2) How to Provide Personalized Customer Service.

Personalization

Personalization Customer Service outsourcing Self service

Impact of Customer Experience on Churn and Retention

Call Experts

JULY 17, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Customer Experience

Customer Experience Customer retention outsourcing Call Center

Call Center Hiring: How to Hire the Right Employees

Stafford Communications

SEPTEMBER 10, 2019

Your reps should be able to quickly learn new skills while on the job, which can range from new product information to new tools, customer support techniques and more. Good call center reps need to be able to keep their cool, even when speaking with upset customers. Empathetic.

Call Center

Call Center Healthcare outsourcing Advertising

Employee experiences are connected to customer experiences.

Call Experts

JUNE 5, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Customer Experience

Customer Experience outsourcing Call Center Answering services

Understand top tier contact center operations and benefits.

Call Experts

MAY 2, 2019

Fifty percent of organizations increased their digital support spend this year; while, only four percent reduced it. Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018.

Contact Center

Contact Center outsourcing Call Center Answering services

When do medical centers need professional contact center support?

Call Experts

NOVEMBER 14, 2018

When you outsource to our Experts, we assist with your client's calls and messages 24x7 in a HIPAA compliant environment. Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Finding the Appropriate Path to Ensure Growth.

Contact Center

Contact Center outsourcing Call Center Answering services

15 Activities To Do with Your Kids While Schools Are Closed

Call Experts

MARCH 18, 2020

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Education

Education Contact Center Journey mapping Interactive Voice Response

Understanding Contact Center Billing

Call Experts

FEBRUARY 26, 2020

Customers are looking for services with out-of-the-box functionality. Also, these customer support services must enable scaling and allow for customization based on unique business needs. Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice.

Contact Center

Contact Center Journey mapping Interactive Voice Response Call Center

Self-Improvement Tips to Grow your Company as a Business Leader!

Call Experts

NOVEMBER 20, 2018

Make the best of every opportunity to learn, and create clear goals for sales, lead generation, conversion rate, customer support, internal operations, and organic growth. Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. Tip 3: Evaluate failures and success.

outsourcing

outsourcing Call Center Answering services Benchmark

Employee engagement trends that lead to company growth!

Call Experts

MAY 30, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Employee engagement

Employee engagement outsourcing Call Center Answering services

How Call Center Artificial Intelligence is Transforming the Industry

Stafford Communications

SEPTEMBER 10, 2019

For this reason, many companies are either working to gradually implement AI tools into their processes or are choosing to outsource services to third party call centers who already have the technology in place. Outsource Your Call Center Needs. Consulting & Compliance. Consulting & Compliance. Healthcare.

Call Center

Call Center Interactive Voice Response outsourcing Virtual Agent

Tips for getting new customers

Call Experts

MARCH 27, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

outsourcing

outsourcing Call Center Answering services Benchmark

Upgrade your property management services with a contact center.

Call Experts

DECEMBER 5, 2018

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Contact Center

Contact Center Management outsourcing Call Center

Streamline your employee absentee process with a call out hotline.

Call Experts

FEBRUARY 6, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

outsourcing

outsourcing Call Center Answering services Benchmark

What is IVR, and how much does it cost?

Call Experts

OCTOBER 18, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Interactive Voice Response

Interactive Voice Response Journey mapping Call Center outsourcing

Customer Journey Mapping

Call Experts

OCTOBER 10, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Journey mapping

Journey mapping outsourcing Call Center Answering services

Omnichannel management creates opportunity.

Call Experts

JANUARY 23, 2019

Omnichannel processes address each experience in an individual's buyer or customer support process. The data-driven strategies and innovations ensure a personalized user experience to each visitor as it tracks customer behaviors. Why do you need a 24-hour contact support system? Documentation Enhances the Workplace.

Management

Management outsourcing Call Center Answering services

The holiday rush doesn’t mean an overload for your business when you partner with a contact center.

Call Experts

DECEMBER 12, 2019

Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Support and Call Center Conferences 2018. Customer Service benchmarks show the importance of a great procedure! Summer HR Conferences.

Contact Center

Contact Center Wait times Journey mapping Interactive Voice Response

Outsourcing Industry Leader Merlin Gackle Joins Outsource Consultants

9 considerations for outsourcing your healthcare call center

Trending Sources

What's The ROI Of A Customer Care Team?

Medical Call Center Services: Best Practices for Success

Giving Thanks for Operational Peace: The Unseen Heroes in BPO During the Holidays

5 Reasons to Hire a Call Center Service

The Vcare Top 50 Customer Care Influencers

Top 8 Ways in Which Metaverse Technology Has Transformed Businesses

BPO call center

The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

Navigating Regulatory Compliance: The Advantage of Call Centers in the USA

Onshore, offshore, nearshore call centers

Understand and Optimize your Unique Customer Touchpoints

Rapid Adoption of AI

5 Tips on AI-Powered Phone Lines

3 Benefits of Having a Live Answering Service for Your Small Business

Team Member Skills Highlight: Colt

Team Member Skills Highlight: Peter McKenzie

How to Improve your HR Team's Performance with AI-Powered Systems

How Contact Centers Support Plumbing Businesses

The Value of an Optimized Customer Experience

How Call Center Artificial Intelligence is Transforming the Industry

Use AI to enhance the customer experience journey.

Monitor Your Customer Experience with Real-Time Dashboards

Key 2020 Trends: Cloud Contact Centers

Call Experts Named as a Top Third-Party Verification Company by Clutch.co

How to Provide Personalized Customer Service

Impact of Customer Experience on Churn and Retention

Call Center Hiring: How to Hire the Right Employees

Employee experiences are connected to customer experiences.

Understand top tier contact center operations and benefits.

When do medical centers need professional contact center support?

15 Activities To Do with Your Kids While Schools Are Closed

Understanding Contact Center Billing

Self-Improvement Tips to Grow your Company as a Business Leader!

Employee engagement trends that lead to company growth!

How Call Center Artificial Intelligence is Transforming the Industry

Tips for getting new customers

Upgrade your property management services with a contact center.

Streamline your employee absentee process with a call out hotline.

What is IVR, and how much does it cost?

Customer Journey Mapping

Omnichannel management creates opportunity.

The holiday rush doesn’t mean an overload for your business when you partner with a contact center.

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