Creative Virtual

MARCH 27, 2023

By Björn Gülsdorff CCW is the “international conference and trade show for innovative customer dialogue”, which is a bit bulky a title, but much better than the original ”CallCenterWorld” which is no longer a good fit. But I managed to get to the right event to support our German partner SOGEDES in matters related to Conversational AI.

Virtual Agent 52

Virtual Agent Education Self service Management 52

Interactions

FEBRUARY 18, 2021

Improved artificial intelligence (AI) technologies along with the widespread availability of capable devices has led to a recent surge in speech-driven conversational systems that allow users to interact with virtual agents. ” in 2018 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP) , 2018. [3]

Virtual Agent 71

Virtual Agent Technology Customer Care Marketing 71

Creative Virtual

SEPTEMBER 6, 2018

By Mandy Reed, Marketing Manager (Global). On September 12-13, Opus Research will bring their Conversational Commerce Conference (C3) to the Four Seasons Hotel in San Francisco. The conference features case studies, industry use cases, and a series of interactive, topical panel discussions.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

Creative Virtual

JANUARY 24, 2019

By Mandy Reed, Marketing Manager (Global). The one-day conference will feature case studies, innovative digital workplace solutions and tips for improving employee communication. Creative Virtual Founder & CEO, Chris Ezekiel, will draw on his experience in the industry to present on Conversational AI for Employee Engagement.

Employee engagement 40

Employee engagement Virtual Agent Chatbots Best practices 40

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Design advanced, skill-based rules to manage customer interactions that change depending on real-time situations. Omnichannel management creates opportunity. Summer HR Conferences.

Customer Experience 65

Customer Experience outsourcing Call Center Virtual Agent 65

Netomi

MARCH 23, 2022

These virtual agents can also answer questions that arise during the process to increase conversion rates. . If the driver experiences an issue, they can chat with an agent for roadside assistance, troubleshooting, and more. These agents can also send invoices, respond to questions and provide information on billing.

outsourcing 52

outsourcing Virtual Agent Transportation Airlines 52

Creative Virtual

OCTOBER 9, 2018

By Mandy Reed, Marketing Manager (Global). CXtech, a new technology conference and showcase, is coming to London on 12 October. Chris Ezekiel, Founder & CEO of Creative Virtual, is one of the expert speaker at the event, presenting as part of the ‘Digital Automation, Chatbots and Virtual Assistants’ stream.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

JustCall

JUNE 15, 2020

Virtual customer service is the new normal. Virtual agents are proved to be 13% more productive than their office counterparts. Efficient team collaboration is the reason behind some successfully running virtual customer service teams. Managing SMSes is even easier. Efficient Remote Helpdesk For Ticket Management.

Customer Service 52

Customer Service Virtual Agent Accountability Multichannel 52

Cisco - Contact Center

SEPTEMBER 9, 2019

The most of the CHAT BOTs used today in CC are not even close to this approach as they are doing the dialogue management in a traditional way, managing flows with certain rules, similar to a complex IVR, struggling with the complexity of natural language. Cisco Contact Center in action at Google Cloud Next Conference.

Contact Center 88

Contact Center Customer Care Engineering Telemarketing 88

Creative Virtual

OCTOBER 25, 2018

Earlier this month I attended CXtech, a new technology conference and showcase focused on what’s new, what’s working and what’s coming next in CX technologies. Chris Ezekiel, Founder & CEO, joined me at the event and presented as part of the ‘Digital Automation, Chatbots and Virtual Assistants’ stream.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

Creative Virtual

DECEMBER 13, 2018

By Mandy Reed, Marketing Manager (Global). It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Global Response

AUGUST 7, 2023

On the other hand, the right kinds of software can empower agents to do their jobs well and effectively. If you do start to notice problematic trends in these metrics, you can work with agents and managers directly to remedy the situation before you end up with significant consequences.

Call Center 62

Call Center Agent Empowerment Average Handle Time Feedback 62

JustCall

APRIL 5, 2023

Live call monitoring, call barging, and call whispering : As a manager, you can listen to live calls between your agent and your customer without any interference. You can also whisper a few tips and ideas to your agent during the call, without letting the customer know. 5 stars on G2.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

DECEMBER 23, 2022

It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics. Monitor, whisper, or barge – Managers can listen to live agent calls and/or guide agents with call whispering or speak directly with the customer using call barging. per user per month.

voip 52

voip APIs CRM Enterprise 52

EPIC Connections

OCTOBER 20, 2017

EPIC Connections and SmartAction partnered with both NICE inContact and its customer, TechStyle, to deliver a highly-rated, executive track session at the inContact User Conference (ICUC). The award was presented during inContact’s DEVone Conference last week in Salt Lake City, Utah.

Contact Center 38

Contact Center Virtual Agent Self service Enterprise 38

JustCall

JANUARY 31, 2023

Top Features of Zoom Meetings: Good for HD video and audio collaboration Rooms and Workspaces : Helps you to power up your conference rooms with video Phone System: Serves as an ideal enterprise cloud phone system. Performance management – Monitor live calls to help agents improve.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Artificial Intelligence Conference. ET on May 2.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

JustCall

APRIL 5, 2023

Five9 Best-suited for you if you want: Flexible contact center software To prioritize functionalities over price, (as this tool offers a wide range of advanced technologies, such as AI) Its biggest USPs is the blended contact center (for both inbound and outbound call management), customized pricing, and extensive integrations.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

FEBRUARY 13, 2023

Top Features of Nextiva Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents. Workforce management tools – The tools to monitor quality, forecast, and accurately staff operations to improve agent performance.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

JustCall

MARCH 10, 2023

In such a scenario, choosing a simple communication system may create communication gaps and make it challenging to manage offshore businesses. A global UCaaS solution, on the other hand, bridges all geographical boundaries, allowing your team at different locations easily communicate with each other via call, message, or video conference.

voip 40

voip Enterprise Government Analytics 40

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

Verint

NOVEMBER 16, 2017

Customer-centricity, leveraging the power of knowledge management and increasing the speed and accuracy of work output are not new concepts in the customer engagement industry. Earlier in my career I managed the contact center workforce optimization group at one of the major North American wireless companies.

Wireless 32

Wireless contact center workforce Enterprise Customer centricity 32