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SmartAction Presented Solutions at “Frost West” in Tucson, AZ

SmartAction

FORT WORTH, Texas, January, 17, 2023 — In October 2022, SmartAction attended Customer Contact West conference by Frost and Sullivan. SmartAction stood out at the conference as leaders in Conversational AI by presenting innovative solutions for contact centers. . Overall, the feedback was positive. About SmartAction.

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Top Seven Call Center Software Requirements for the “New Normal”

Hodusoft

In such volatile times, call centers can meet customer demand most effectively by combining this with one of the most agile methods of managing work and the workforce with the help of the best call center software. For companies with established virtual agent programs, scaling up support is critical. Automation Services.

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A Look Back: 2022 in Review

Creative Virtual

Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post. Also in November, Mugdha Desai, our Head of India Operations, took part in the Agile Mumbai 2022 Conference.

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Top Seven Call Center Software Requirements for the “New Normal”

Hodusoft

In such volatile times, call centers can meet customer demand most effectively by combining this with one of the most agile methods of managing work and the workforce with the help of the best call center software. For companies with established virtual agent programs, scaling up support is critical. Automation Services.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Conversational AI Doesn’t Have to Be a Risky Investment: Step 1

Creative Virtual

Industry awards, conferences, and articles frequently showcase and reward vendors for technological innovations. Projects that get budget approval and management backing are ones that are considered safe bets because they utilize established technologies that have documented business benefits. By Mandy Reed, Global Head of Marketing.

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Setting Realistic Expectations for AI-Enhanced CX Technologies

Creative Virtual

By Maria Ward, Account Manager/Knowledgebase Engineer. On 31 October I joined my colleague Liam Ryan at the 2019 CXtech Conference & Technology Showcase, which was co-located with the AI & Robotics Conference, in London.