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SmartAction Presented Solutions at “Frost West” in Tucson, AZ

SmartAction

FORT WORTH, Texas, January, 17, 2023 — In October 2022, SmartAction attended Customer Contact West conference by Frost and Sullivan. SmartAction stood out at the conference as leaders in Conversational AI by presenting innovative solutions for contact centers. . Overall, the feedback was positive. About SmartAction.

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A Look Back: 2022 in Review

Creative Virtual

Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post. Also in November, Mugdha Desai, our Head of India Operations, took part in the Agile Mumbai 2022 Conference.

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Conversational AI Doesn’t Have to Be a Risky Investment: Step 1

Creative Virtual

Industry awards, conferences, and articles frequently showcase and reward vendors for technological innovations. Projects that get budget approval and management backing are ones that are considered safe bets because they utilize established technologies that have documented business benefits. By Mandy Reed, Global Head of Marketing.

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Setting Realistic Expectations for AI-Enhanced CX Technologies

Creative Virtual

By Maria Ward, Account Manager/Knowledgebase Engineer. On 31 October I joined my colleague Liam Ryan at the 2019 CXtech Conference & Technology Showcase, which was co-located with the AI & Robotics Conference, in London.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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A recent trip to CCW 2023, Berlin

Creative Virtual

By Björn Gülsdorff CCW is the “international conference and trade show for innovative customer dialogue”, which is a bit bulky a title, but much better than the original ”CallCenterWorld” which is no longer a good fit. But I managed to get to the right event to support our German partner SOGEDES in matters related to Conversational AI.

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Classifying Spoken Utterances Without a Dictionary

Interactions

Improved artificial intelligence (AI) technologies along with the widespread availability of capable devices has led to a recent surge in speech-driven conversational systems that allow users to interact with virtual agents. ” in 2018 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP) , 2018. [3]