ShepHyken
JANUARY 7, 2022
Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. He shares the four reasons why businesses should not shy away from customer complaints. You’ll find that the former far exceeds the latter.
ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.
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ShepHyken
JANUARY 3, 2023
Moving Customer Complaints from Frustration to Satisfaction. Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speaker, consultant, and author of A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty.
Nicereply
JANUARY 17, 2024
By effectively resolving complaints with excellent customer service, you retain existing customers and increase customer satisfaction , enhancing the likelihood of future sales from these loyal patrons. Beyond retaining customers, resolving complaints plays a significant role in business growth.
Ann Michaels and Associates
MAY 13, 2020
For traditional restaurant and retail companies, feedback programs can be pretty straightforward. There are many parts of the journey, from the buying experience to the purchase experience, all the way through complaint resolution to overall product satisfaction. Keep it simple.
Global Speech Networks
MAY 24, 2021
What’s holding your customer’s back from providing feedback? Customer Feedback is the key to any experience improvement program. Here we look at some of the reasons holding customers back from providing feedback. Here we look at some of the reasons holding customers back from providing feedback.
CSM Magazine
FEBRUARY 14, 2020
Martin Ellingham, product director, Aptean Respond , looks at what makes a successful customer strategy in 2020, and defines the five most important building blocks necessary to deliver on it. The concept of a customer-centric culture is often talked about when discussing the customer experience. Listen to feedback.
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