Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. How to Determine Sales Training Metrics.

Metrics 87

Metrics Sales Coaching Accountability 87

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 112

Healthcare Sales Coaching Customer centricity 112

Myra Golden Media

APRIL 4, 2019

Are Your Employees Blocking Your Customer Satisfaction Surveys? “In In about a week you’ll get a survey from us. So, if you don’t like your experience today, please don’t fill out the survey.”. Actual words from an employee seconds after completing a sale with me. In about a week you’ll get a survey from us.

Surveys 136

Surveys Coaching Feedback Sales 136

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

Integrity Solutions

AUGUST 13, 2018

Few activities are considered as important as sales coaching. So why do so many companies still struggle to make coaching pay off? Originally published on The Sales Management Association. Coaching is pivotal to maximizing sales potential. Provide coaching for the sales managers themselves (+10%).

Coaching 52

Coaching Sales Management Surveys 52

Balto

FEBRUARY 20, 2023

Myth: Call coaching software is only helpful for onboarding new agents. Fact: 61% of tenured agents use call coaching software and those who do have higher job satisfaction and other success metrics across the board. How Does Call Coaching Software Help New Agents? How Does Call Coaching Software Help Tenured Agents?

Coaching 52

Coaching Average Handle Time Gamification Contact Center 52

Integrity Solutions

JANUARY 18, 2021

This past year laid bare some critical underlying selling skills and cracks in their sales pipeline that sales leaders were able to ignore or avoid while focusing on more immediate concerns. It’s also clear that the shift to a remote sales model isn’t just a temporary fix. New Sales Pipeline Strategy. By Will Milano.

Sales 126

Sales Coaching B2B Metrics 126

Integrity Solutions

DECEMBER 4, 2020

And that means, when it comes to remote sales, your team needs to keep raising its game. Remote sales is the reality for most companies now, and likely will be for the foreseeable future. Some sales teams adapted fairly quickly to this new world of virtual selling. How do you succeed in remote sales?

Sales 87

Sales Coaching Surveys Personalization 87

Integrity Solutions

JANUARY 29, 2019

The best sales leaders know that sales coaching is an investment of time that ultimately creates time on the back end. Firms that coach their salespeople effectively rack up 9% higher sales than the rest. Clearly effective sales coaching yields results. That’s a 15% gap. We know it’s important.

Sales 77

Sales Coaching Accountability Management 77

JustCall

MARCH 28, 2023

A sales workflow is the overarching plan or process that sales teams use to achieve their sales goals. It encompasses all the sales operations — from getting leads to closing deals. For sales leaders, a well-thought-out sales workflow helps maximize sales potential and boosts team efficiency.

Sales 52

Sales Coaching Feedback Surveys 52

Tethr

MAY 4, 2020

Delivering a low-effort experience isn’t just important for customer service or customer experience departments, but for sales teams. Effort reduction and the ability to measure effort of sales calls is something sales leaders should concentrate on in order to boost sales conversion.

Sales 66

Sales Coaching Surveys Customer Experience 66

The Northridge Group

AUGUST 14, 2023

Of the associates surveyed for this report, 49% who left cited the need for a clear career growth path. Additionally, contact centers must invest in streamlined and high-quality employee onboarding, continuous skill development, and coaching.

Contact Center 92

Contact Center Coaching Morale contact center associations 92

JustCall

APRIL 4, 2023

However, a call center is only as effective as its sales techniques and training. With the right approach and training, an inbound call center can double up as a powerful tool for generating sales and building customer loyalty. So, let’s dive in and learn how to turn every call into a successful sale!

Call Center 52

Call Center Sales Inbound sales Upselling 52

JustCall

OCTOBER 25, 2023

But while these agent performance measurement tools are effective, why not ask the customer to provide feedback? This is where post-call surveys come into play. In a Hubspot Survey , respondents were asked about the biggest challenges facing service agents. At its core, a post-call survey is a simple yet powerful concept.

Surveys 52

Surveys Best practices Feedback Metrics 52

JustCall

MAY 4, 2023

Monitoring sales performance is essential for any business to achieve success. By tracking the key success metrics and analyzing sales data, companies can uncover areas of improvement, optimize their sales processes, and boost revenue. Let’s start with the basics!

Sales 52

Sales Metrics Analytics CRM 52

JustCall

MAY 4, 2023

Monitoring sales performance is essential for any business to achieve success. By tracking the key success metrics and analyzing sales data, companies can uncover areas of improvement, optimize their sales processes, and boost revenue. Let’s start with the basics!

Sales 52

Sales Metrics Analytics CRM 52

Integrity Solutions

MAY 26, 2022

According to the 2021 Global Business Ethics Survey® , around 1 in 5 U.S. With the onset of the pandemic, remote work and disruption put a strain on controls, training and in-person management and coaching. This is a critical component of what we have always believed strong coaching and sales leadership cultures must include.

Sales 52

Sales Morale Coaching Surveys 52

Beyond Philosophy

MAY 25, 2022

As a result, their team was always pressured to streamline staffing, coached to be as efficient as possible with multiple priorities, and designed to generate the least amount of cost. Contact center employees felt like second-class citizens in the organization, not nearly as valuable or venerated as sales and marketing.

Contact Center 370

Contact Center Consulting Consulting Coaching 370

ChurnZero

MAY 15, 2024

Yet, the data suggests, there’s something else at play: a lack of operational leadership experience within our survey respondents’ teams. 67%) Elsewhere in the survey, 68% of CSMs say they like and appreciate their managers. 45%) Coaching and mentoring our team. (43%) Our top three results: Making time for me when I need them.

Chief Customer Officer 52

Chief Customer Officer Coaching Surveys Best practices 52

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. The need of the hour? Let’s get going.

Gamification 52

Gamification Sales Morale CRM 52

ShepHyken

OCTOBER 4, 2022

In customer service, different teams, such as the customer support team, the social media department, and the sales team, have their individual roles. During a soccer game, players don’t ask permission from their coach before making a move. Then, fans or customers will give feedback through comments, surveys, and brand loyalty.”

Brand ambassadors 162

Brand ambassadors B2C Coaching B2B 162

Integrity Solutions

SEPTEMBER 2, 2022

In other words, great managers are great coaches. Leaders consistently tout the critical role of a “culture of coaching” and the need to maintain one. In our study of sales coaching practices, for example, 76% of respondents said coaching is important to sales success. Old patterns will prevail.

Management 119

Management Coaching Employee engagement Surveys 119

VirtualPBX

MAY 16, 2024

You may think of cold call sales when you think of outbound calls, but outbound calling is just one example of a proactive interaction with your customer base, where inbound calling is reactive. Here, we’re going to focus specifically on outbound calling. Why Do Businesses Use Outbound calling?

Telemarketing 101

Telemarketing virtual call center call center professionals Technical Support 101

Integrity Solutions

DECEMBER 10, 2018

Our research has shown that there are five factors that affect whether or not someone achieves their sales goals. It seems like that’s the perennial question for those who are responsible for sales training development and management. Sales reps have been through training. Coaching Sales Reps to Achieve Their Goals.

Sales 73

Sales Coaching Morale Education 73

JustCall

DECEMBER 7, 2022

A survey by Gartner unearthed how customers have already completed 57% of their journey before coming in contact with a salesperson! As such, they may already be armed with intel on your product/service even before they get in touch with a sales rep. A Little Background on the Different Sales Methodologies.

Sales 52

Sales Metrics Coaching Education 52

Integrity Solutions

MAY 6, 2022

And for those in the sales profession, sales books are one easily accessible way to engage in continual learning, even when you’re on the road. To help you narrow it down, we have compiled a selection of some of the best sales books (in our opinion) to read this summer, starting with two from Integrity Solutions.

Sales 56

Sales B2B Coaching Personalization 56

Integrity Solutions

AUGUST 13, 2018

Originally published on The Sales Management Association. Coaching is pivotal to sales success. If you’ve been in a sales management position for any length of time, it’s not even news. It’s now well-established that a strong coaching culture is something high-performing companies have in common. By Mike Esterday.

Coaching 42

Coaching Sales Management Surveys 42

ChurnZero

JANUARY 22, 2021

“But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations. I’m not a huge fan of the sales being blended in with normal CS conversation.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

NICE inContact

NOVEMBER 23, 2015

Many agents and supervisors cringe when it is time for coaching. From an agent perspective, the coaching experience has historically been associated with a supervisor controlling a conversation; speaking to what the agent has done wrong on a call. This type of preparation is also helpful when coaching agents in the contact center.

Coaching 49

Coaching Best practices Construction Contact Center 49

Integrity Solutions

JULY 11, 2018

Even if you’re feeling pretty good about your results so far this year, you can always continue to refine those conversations with yourself to release and expand your achievement drive and push past your existing sales boundaries. Check in with your coach: Another secret to sales success? A great coach.

Sales 50

Sales Coaching Surveys Management 50

PeopleMetrics

JANUARY 29, 2014

At every level of sports, there are coaches. And at every level of coaching, there is disagreement about how to measure a coach’s performance. Even with significant advances in how teams evaluate performance, it can be difficult to quantify “coaching” as a variable. This debate might go on forever.

Coaching 96

Coaching Best practices Surveys Feedback 96

Integrity Solutions

OCTOBER 30, 2019

Sales leaders need to reevaluate what an effective approach to sales onboarding really looks like. Whether a salesperson is new to the company or a seasoned high performer, the pressure is on in today’s world: Up your game, add more value, strengthen customer relationships and meet aggressive sales targets—fast.

Sales 40

Sales Coaching CRM Technology 40

Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. It’s about sales coaching- and sales effectiveness. Sales managers have a stressful job. If it’s so important, why aren’t more sales managers in your organization coaching their people?

Sales 43

Sales Management Coaching Morale 43

aircall

FEBRUARY 13, 2017

Sales calls are a necessity for every business. Yet, over the past 20 years the sales process has evolved a great deal and sales people were forced to adapt. Every type of organization has suffered the impact from SMBs to large companies or sales consultants. How sales has changed in the past years. That’s huge!

Sales 83

Sales Customer centricity Coaching CRM 83

Integrity Solutions

JANUARY 6, 2021

Money and incentives matter, but this year more than ever they’re only part of the sales retention story. Even with high unemployment rates hanging on, Manpower’s latest Employment Outlook Survey sees momentum picking up at the beginning of the year, with more job openings and stable or improved hiring prospects in many areas.

Coaching 79

Coaching Sales Morale Personalization 79

SharpenCX

OCTOBER 6, 2021

According to Gallup’s State of the American Workplace report, engaged employees are more likely to improve customer relationships, increasing sales by 20%. A Korn Ferry survey reports that 33% of those changing jobs cite boredom as the top reason why they are leaving. Do customers have a sales question? A technical issue?

Contact Center 128

Contact Center Coaching Metrics Employee engagement 128

Noble Systems

JANUARY 12, 2018

Regardless if your call center is focused on collections, revenue recovery, sales or customer service it’s likely you have had coaching sessions with agents and thought afterward, “ok, we are good now, they get it”, only to realize 2 days later that the symptoms are back. Score Cards Directly Tied to Coaching.

Coaching 40

Coaching Call Center Gamification Feedback 40