CSM Practice

DECEMBER 29, 2020

I’m Diane Diane Hanson, management consultant, and with me is Christine Salvo, therapist, certified mediator, and certified hypnotherapist. They don’t have time to do research on industry trends, and so we started a weekly survey to gauge what other companies similar to them. Diane Hansen: (00:28) This is business therapy.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

C Space

MAY 28, 2020

A just-released survey from Adobe Advertising Cloud has revealed that a significant proportion of the American population is still buying luxury goods and still, surprisingly enough, wants to see luxury advertising. The survey’s most surprising finding deals with young consumers and luxury. “We

Real estate 52

Real estate Advertising Transportation Government 52

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

MARCH 20, 2020

In a government context, a diplomat nurtures lasting relationships between nations, fosters complex dialogues and negotiations, and gathers critical information pertinent to national interests. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Be a Department Diplomat.

Customer centricity 52

Customer centricity SaaS Finance Scripts 52

Russel Lolacher

JANUARY 8, 2022

Some of the reasons Leslie is awesome – Owner of the E-write consultancy, she’s a professional writing trainer, coach and instructor, professional speaker, and you feel the benefit of her expertise through organizations like Air Canada, US Fish and Wildlife Service and Caterpillar. She is owner of the Ewrite consultancy.

Employee engagement 45

Employee engagement Personalization Coaching Consulting 45

Vistio

JULY 11, 2022

Two years ago, EY did a survey where they said that some 41% of respondents were investing in accelerating automation as businesses prepare for the post-pandemic reality. That’s what the survey found as one example. In other words, are automated coaching, proactive knowledge retrieval, desktop integration, and automation.

Technology 52

Technology Self service Contact Center Analytics 52

Russel Lolacher

MARCH 13, 2023

There is no dichotomy of leadership when it comes to prioritizing the mission and prioritizing people, that if you prioritize people, you will naturally prioritize the mission and you will naturally produce a profitable or a successful nonprofit corporation or government agency. It has to be done in consultation with employees.

Government 98

Government Management Employee engagement Coaching 98

aircall

JANUARY 19, 2021

The Merriam-Webster dictionary puts them together and defines autonomy as “the quality or state of being self-governing” or “self-directing freedom.” . In a business sense, an autonomous workplace refers to a workplace where employees have the tools to govern themselves within the parameters given to them by the company.

voip 62

voip Interactive Voice Response Sales Government 62

NobelBiz

MAY 2, 2022

The call distribution technique, like the queueing process, is governed by your rules. Call routing technologies let your consultants work more efficiently. Because your contact center is a vital touchpoint for most consumers, coaching agents to develop specific skills may help your company score better in NPS surveys.

Contact Center 52

Contact Center Interactive Voice Response Wait times Telecommunications 52

JustCall

MARCH 29, 2022

Set up your reps for success with every call using micro-coaching, and response suggestions based on hundreds of situational prompts. Reward and replicate top-performing behaviors and prioritize coaching for reps who are falling behind. Coaching Insights: Managers can quickly switch to mentor mode with Coaching Insights.

Customer Experience 98

Customer Experience Upselling Coaching First call resolution 98

Balto

SEPTEMBER 12, 2023

A customer training venue may include video and interactive training materials that provide consultant and financial advice to customers, while a showroom-style branch can include tablets that have the institution’s mobile app on them with step-by-step tutorials and tips and tricks on how to fully utilize them.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52