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Upstream Works
JULY 16, 2021
It’s easy for contact centers to build a business case for adopting cloud technology – reasons ranging from meeting the needs of today’s customers to finding an economical path to modernizing the contact center.
Upstream Works
MAY 27, 2021
Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. Cloud makes work-from-home an ongoing option for agents.
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NobelBiz
MARCH 1, 2021
Thanks to the power of cloud technologies, call centers can now rely heavily on cloud contact center solutions in SaaS mode, without having to worry about infrastructure, management, and maintenance.
Upstream Works
AUGUST 5, 2021
As momentum continues to build for cloud adoption in the contact center space, the business case for supporting this decision becomes clear. These are a few specific examples of how cloud benefits the contact center and any one of these is sufficient to justify the investment.
DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. With more than 150 competitors worldwide, the cloud-based contact center infrastructure market is primed for success.
Playvox
NOVEMBER 18, 2021
The pandemic permanently changed the contact center landscape. Globalization and a younger workforce that prioritizes work-life balance are forces that likely would have compelled contact centers to gradually adopt a work from anywhere agent model.
NobelBiz
FEBRUARY 22, 2022
Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Discover 12 Reasons why an upgrade is a must for you Contact Center software and key to your future.
3CLogic
JULY 21, 2020
As the global impact of COVID-19 continues, a vast majority of enterprise organizations are accelerating their cloud adoption plans – this is especially true for customer-facing departments and call center teams still tethered to legacy and on-premise solutions.
Ameyo
SEPTEMBER 15, 2019
Successful businesses choose innovation and they invest in contact center technology that keeps up with the customer service standards. The cloud contact center is the future, and the … Why Businesses are moving to the Cloud Contact Center Solutions in South Africa? Read More » The post Why Businesses are moving to the Cloud Contact Center Solutions in South Africa?
VocalCom
JULY 16, 2020
Vocalcom cloud contact center technology allows Simplify to deploy a single tool standardized across all of its contact center platforms to gain agility, ensure optimal service quality for its customers and the patients, and facilitate remote working for its agents.
DMG Consulting
OCTOBER 26, 2017
Cloud Contact Center Solutions Improve Relationships between Business and IT. The purpose of this blog post is to debunk the myth that IT resources are not needed when contact center infrastructure solutions – automatic call distributors (ACDs), dialers, interactive voice response systems (IVRs)/intelligent virtual assistants (IVAs) –move to the cloud. IT’s Role Changes When Systems Move to the Cloud.
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VocalCom
MAY 13, 2020
As retail stores close and contact center staff are no longer able to work on site, many companies must find innovative and flexible ways to meet increased customer service demand while protecting the health of their employees.
Upstream Works
MAY 18, 2021
Cloud-based platforms are becoming more prevalent in contact centers. Decisions around cloud will be technology-driven, and IT will need to consider the implications for both contact center operations and the broader organization. Cloud Flexibility.
Cisco - Contact Center
SEPTEMBER 17, 2020
Last month I shared some exciting new capabilities with Webex Contact Center, our award-winning contact center as a service (CCaaS) for small and large contact centers. Stereo Recording with Webex Contact Center .
NICE inContact
OCTOBER 22, 2018
Building for the Future: CX in the Cloud is packed with real world lessons learned from a panel of seasoned contact center experts. What better way to learn about the benefits of moving contact center technology to the cloud than from the companies employing these solutions. Companies like TechStyle benefit from the flexibility offered by cloud-based solutions. “You have to constantly reinforce the cloud-based solution.”
NICE inContact
SEPTEMBER 11, 2018
Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. In an environment where customer expectations are rapidly evolving, and flexibility is key to survival, cloud platforms have set new standards for engagement and satisfaction. The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group.
Serenova
APRIL 26, 2019
For some technology solutions (customer relationship management (CRM), for example) the cloud is now the de facto standard. In her recent research, Migrating to a Cloud Contact Center: Tales from the Far Side , customer experience industry analyst Sheila McGee-Smith points out that for contact centers, the move to the cloud has been slow compared to many other industries. Here’s a peek at what it covers: Why Move to the Cloud?
DMG Consulting
MAY 6, 2022
The Cloud Contact Center Land Grab Is On. THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and outbound basis. The vendors are investing in and competing to come up with the most successful approaches, be they out-of-the-box solutions, programmable platforms, or combinations of the best of both.
Ameyo
DECEMBER 10, 2020
When an organization decides to set up its contact center, one of the most important (if not the most important) considerations is to decide whether to go for an on-premise contact center solution or a cloud-based solution. Cloud Contact Center
Noble Systems
JANUARY 8, 2019
In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble’s VP of Marketing Lee Allum discuss maximizing the value of your contact center to both your customers and your company, and how your technology stack can be a big difference-maker. “Contact center technology is shifting from reactive to proactive to improve the customer experience.” Building Contact Center Solutions for Modern Businesses.
NICE inContact
JANUARY 10, 2018
Just over 12 months ago, NICE Systems acquired inContact (now NICE inContact) bringing together the perennial industry leader in Workforce Optimization (WFO) and Analytics and the longest standing cloud contact center provider in the world. Ovum has recently completed their latest analysis of cloud contact center technology providers in its 2017-18 Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution.
Aspect
SEPTEMBER 18, 2017
Cloud computing has been hyped in the media and in IT circles for almost a decade now. So I don’t need to cover what cloud computing is or what the benefits of cloud computing are. For all the chatter, it would be easy to assume most companies have already shifted to the cloud but Morningstar estimates that just 20% to 25% of virtualized infrastructure is running in a public cloud environment.
Edify
SEPTEMBER 27, 2021
Contact: Liz Cahill for Edify Labs. PR Contact Center Edify Press Release Cloud Contact Center contact center solution Chrome OS Chrome Enterprise Recommended GoogleLCahill@edify.cx.
NobelBiz
MAY 25, 2021
There are two major tech options for businesses in the contact center world: on the one hand, the cloud with software in SaaS mode. It's not just the hosting that matters in the cloud vs. on-premises debate; it's also about the nuances of how app functions and how it blends with the internal strategy. Let's break down the differences between cloud technology and on-premises solution. The post On-Premise vs. Cloud Contact Center, What Are The Differences?
Talkdesk
DECEMBER 10, 2020
Moving your business to the cloud is an all-round strategy to reduce costs and provide superior cross-organizational flexibility, allowing operations to adapt to the ever-changing needs and expectations of the customer.
Bright Pattern
MARCH 7, 2018
Most cloud call center solutions depend on a specific cloud infrastructure provider or a proprietary data center. The reality of working in the cloud, however, is that no business can operate on a global level when its chosen cloud platform doesn’t. cloud contact center solution hybrid cloudMany vendors rely on large providers like Microsoft and Amazon to provide a global reach.
Edify
NOVEMBER 16, 2021
CCaaS Cloud Contact Center Contact Center Solutions Cloud Contact Center Software contact center technology Chrome Enterprise RecommendedCalling customer service is a drag.
Edify
OCTOBER 4, 2021
Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions.
NICE inContact
OCTOBER 25, 2019
Even as Bridgevine , a premier provider of technology and marketing solutions, continued to partner with a growing portfolio of trusted brands. It enable explosive revenue for those partners, its four global contact centers (three are offshore business process outsourcers, or BPOs) were operating separately within an outdated AT&T platform. With CXone, Bridgevine’s contact centers are now unified and have immediate and complete reporting.
Edify
NOVEMBER 1, 2021
CX contact center solution Cloud Contact Center Software Edify Huddle Chrome OS Chrome Enterprise Recommended Edify Huddle CXIn the perfect scenario, there would be nothing at all between you and your customers.
Ameyo
JANUARY 16, 2019
Have you thought of upgrading your contact center? Are you still stuck with on-premise contact center solution? With the rapid growth in the cloud contact center, you need the best-in-class technologies to support your businesses. An increasing number of companies are shifting from infra to cloud and why not? The post What, Why and How of Cloud Contact Center appeared first on Ameyo.
Edify
DECEMBER 13, 2021
contact center solution Cloud Contact Center Software CTO contact center software Chrome OS Chrome Enterprise Recommended Google Edify Huddle CX Chromebook Ask a CTO
Aspect
SEPTEMBER 28, 2017
If Ben Franklin were alive today, his famous quote would read something like this, “In this world, nothing can be said to be certain except death and taxes and cloud software.” The world of contact center solutions is just a microcosm of the myriad of software applications used by enterprises moving inexorably to a Software as a Service (SaaS) model in the public cloud. The argument for cloud software is compelling by itself, but why WFM in particular?
Upstream Works
SEPTEMBER 15, 2021
Omnichannel is a foundational piece when it comes to modernizing the contact center and adopting the technologies needed to meet today’s customer expectations. Learn more about Upstream Works omnichannel contact center solutions on the platform of your choice here.
SharpenCX
NOVEMBER 10, 2021
It’s a daunting task to find new cloud technology for a contact center. You need to ask the right questions and gather supporting info to commit to a new cloud contact center system. . >> Download Now: 101 questions to ask on your contact center RFP.
airespring
FEBRUARY 25, 2016
With all the contact center solutions out there—and all the features available—there is a LOT of terminology and jargon thrown around. So to make it easier for you, we decided to put in the work to define cloud contact center terms and ideas in a way that anyone could understand. Over the next several weeks we will be laying out definitions, examples, and images for you to expand your cloud contact center knowledge.
City Communications
SEPTEMBER 10, 2018
Investing in a cloud contact center produces all the benefits that come with any cloud solution: scalability, flexibility, cost savings, and access to world-class features. But how do you successfully migrate to a cloud contact center? Before you look at a single cloud contact center demo, take the time to document your business processes and all the ways your cloud contact center will touch your daily activities.
CSM Magazine
AUGUST 6, 2021
Should they maintain the server on-premises and co-locate it in a datacenter, or totally relocate to the cloud? On-premise solutions necessitate large initial expenditures. The initial costs for a cloud contact center solution , on the other hand, are significantly lower.
3CLogic
AUGUST 3, 2021
A recent survey from Arise Virtual Solutions reveals that over 65% of customers are only willing to wait on hold for a maximum of two minutes before hanging up. Learn how your contact center can get callers off hold and on with their day.
NICE inContact
OCTOBER 9, 2019
CXone cloud contact center software would be pivotal in the company’s growth as it moved into France. Together, the two companies would implement a unified, scalable, omnichannel contact center solution that would provide 360-degree customer management, as well as evaluate marketing channel performance and determine which were delivering the highest ROI. The company’s move to the CXone unified CX solution is proving to be a good one.
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