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Here’s What Top Rated CX Teams Demand From Their Call Center Solution

Babelforce

Creating the right customer experience for clients requires the support of strong call center solutions , which sometimes falls short. Nothing compares to the frustration of being let down by call center tech but this is unfortunately a position that most call center CX teams have found themselves in.

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6 Reasons Enterprise Organizations are Accelerating the Move to Cloud Contact Center Solutions

3CLogic

Here are just a few key examples highlighting the benefits of migrating to a cloud call center solution versus deploying new or maintaining existing on-premise alternatives: Speed of Deployment. The implementation of an on-premise call center can often vary between 6-12+ months. Not convinced? Conclusion.

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What is a Cloud-based Call Center Solution? (And How to Choose the Right One)

Babelforce

In this post: What is “the cloud?” What does it mean for a call center solution to be in the cloud? What are the benefits of a cloud-based solution? Most of us use consumer cloud services like Spotify and Google Drive every day. The cloud is changing business software, too.

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Appriss Tackles the World’s Toughest Problems Upgrading to Cloud Contact Center Technology

NICE inContact

The contact center plays a critical role in supporting these efforts: approximately 55 Appriss agents handle more than 30,000 calls monthly, working 24 hours a day, seven days a week, 365 days a year. But with the company’s old internal call center solution, fluctuating call volumes weren’t being identified or managed.

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Platform28: Cloud Contact Center for the Enterprise

Platform28

Over the last 24 months there’s been a significant change in cloud contact center adoption, with enterprise-size organizations creating a fast growing market segment. While smaller businesses seemed to move earlier to the cloud, risk-averse enterprises have seen the light and are switching.

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Why You Need More Than One Cloud Platform for Your Global Cloud Contact Center

Bright Pattern

Most cloud call center solutions depend on a specific cloud infrastructure provider or a proprietary data center. The reality of working in the cloud, however, is that no business can operate on a global level when its chosen cloud platform doesn’t.

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Faqs You Should Ask When Shifting To Outbound Call Center Solution

Dialer 360

Let’s face it, there are some concerned and important decisions to make an outbound call center solution. With quickly developing innovations, the rise in customers’ expectations and consistently expanding channels require significant changes and updates in the call center solution. So what is the best plan?