CCNG
JANUARY 8, 2025
If doing the same thing led to a different outcome, the current contact center concept and setup would still be wildly successful. But while weve reached the edge of the current customer service strategy and architecture, weve arrived at the frontier of something entirely new: the AI-first contact center.
CCNG
JULY 26, 2023
Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. 1 As a key part of an organization, contact centers are often greatly affected by change. Summary In summary, change is increasingly becoming a more predominant factor affecting contact centers.
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CSM Magazine
MARCH 3, 2025
A cloud contact center is the basis of modern-day customer service operations. Companies are counting on the cloud contact center flexibility for enhanced communication, making it easy for customers to contact the company in several different ways.
Blueship Call Center
APRIL 8, 2025
To achieve this, many companies are turning to Cloud Contact Center Services a modern solution designed to optimize customer engagement while improving operational efficiency. But what exactly are Cloud Contact Center Services , and how do they compare to traditional contact centers?
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Contact Center Pipeline
FEBRUARY 22, 2023
“I’ve looked at clouds from both sides now From up and down and still somehow It’s cloud’s illusions I recall I really don’t know clouds at all” —Joni Mitchell (Both Sides Now) The hosted cloud, with solutions and also data on third-party networked servers, has arguably dominated the contact center technology conversation for the past […]
SharpenCX
NOVEMBER 10, 2021
It’s a daunting task to find new cloud technology for a contact center. You need to ask the right questions and gather supporting info to commit to a new cloud contact center system. . >> Download Now: 101 questions to ask on your contact center RFP. Ask yourself: .
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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