Beyond Philosophy

DECEMBER 23, 2015

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Customer Relationship-Building.

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Chief Customer Officer Enterprise Customer centricity Consulting 250

ClearAction

MAY 26, 2023

Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. Every growth effort and every efficiency effort can be greatly improved by customer insights guidance. You are collectors of customer insights.

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Chief Customer Officer Enterprise Big data Customer centricity 62

Totango

NOVEMBER 14, 2023

. “Communities reduce customer friction while helping success teams run more efficiently through one-to-many enablement, support, and advocacy programs,” said Jay Nathan, EVP and Chief Customer Officer at Higher Logic.

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Chief Customer Officer Best practices Feedback Enterprise 62

ChurnZero

MARCH 10, 2021

Alex Dingley, Customer Success Director – WorkZone. Amanda Ingraham, Vice President of Customer Success – 15Five. Chris Bush, Chief Customer Officer – Black Kite. Manager of Customer Success – Mailchimp. Gustavo Bianco, Global Head of Sales & Customer Success – Pipedrive.

SaaS 98

SaaS Chief Customer Officer Employee engagement Enterprise 98

ClearAction

APRIL 13, 2023

Get CX right with these customers first, and then expand your focus to accommodate other segments. And it relies on consistency across your entire enterprise and its ecosystem: suppliers, partners, etc. Championing brand integrity is the ideal purpose of Chief Customer Officers. Think about Southwest, for example.

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Chief Customer Officer Revenue potential Customer retention Engineering 62

CustomerSuccessBox

MARCH 2, 2022

The demanding position in the business is this role in the customer success department. Depending on the size of the company, an enterprise firm will have higher positions that have a chief above him. Senior Customer Success Manager. Chief customer officer. While in India, the average salary is INR ?1,12,90,621/

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Chief Customer Officer Enterprise Metrics SaaS 52

TechSee

MARCH 7, 2023

Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor. Kate champions digital innovations that create the best customer experience and solutions.

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ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision). 24 Ways to Boost 2024 CX ROI.

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Customer centricity Chief Customer Officer Metrics Enterprise 62

Beyond Philosophy

MAY 31, 2016

Whenever this is surfaced, it’s useful to ask some relevant questions with regard to ultimate enterprise value, particularly the employee experience vis-à-vis the customer experience. What takes precedence, employees or customers? Which came first, cowboys or saloons? Chickens or eggs?

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Customer advocacy Chief Customer Officer Employee engagement Consulting 279

ChurnZero

JANUARY 14, 2020

“Customers leveraging LinkedIn Data Validation are now able to use real-time insights to influence critical workflows when key contacts change jobs,” says Abby Hammer, ChurnZero, Chief Customer Officer. . Have LinkedIn Sales Navigator Enterprise Edition . Getting Started .

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Sales Chief Customer Officer CRM Enterprise 81

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

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Chief Customer Officer SaaS Customer retention Engineering 52

Spearline

NOVEMBER 5, 2020

In a recent interview with Moshe Beauford, technology journalist for UCToday, Dan Hayes, Spearline’s Chief Customer Officer, got the chance to answer some pivotal questions about the challenges telecoms providers have faced during the novel Coronavirus. ” *Article originally published on UCToday.

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Telecommunications Chief Customer Officer voip Enterprise 95

Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.

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Journey mapping Chief Customer Officer Healthcare Sales 62

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

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Chief Customer Officer SaaS Education Customer advocacy 53

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. It can quickly become evident that even smaller investments will have a large impact on retention and customer loyalty.

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Chief Customer Officer Accountability Best practices Feedback 101

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

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Chief Customer Officer SaaS Best practices Journey mapping 52

Mindtouch

APRIL 17, 2017

Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. Andrew Bergen , Seismic Software, VP of Customer Success, @SeismicSoftware, LinkedIn.

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Totango

SEPTEMBER 24, 2018

Customer Success for the Enterprise, held on September 18th in NYC was an exciting chance for Customer Success leaders from around the world to exchange their innovative ideas in this ever-changing space. . Read on to find out how you can apply these to your own Customer Success strategy. Customer-Centricity is Key.

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Chief Customer Officer Customer centricity Best practices Enterprise 50

Totango

JANUARY 21, 2020

The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them fulfill and even exceed their own business goals. Customer Success Team Structure: Roles and Responsibilities.

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Chief Customer Officer Enterprise Management Customer retention 84

8x8

FEBRUARY 22, 2018

According to a major new study by Aberdeen Group, it’s time to unify the contact center with the rest of your enterprise. Your customers aren’t transferred or forced to endure long hold times. For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.

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Metrics Interactive Voice Response Chief Customer Officer Contact Center 66

Customer Centric Support

MARCH 6, 2017

Many things can drive better customer experience in the short term, but may ultimately be detrimental to the business in the end. Adding the “revenue reality check” taught me a new language – the language of enterprise value. It’s our responsibility as CX leaders to be a powerful voice for the customer.

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Chief Customer Officer Customer centricity Enterprise Engineering 84

Answer Dash

JUNE 27, 2018

Here are 6 most important customer service lessons I've learned during my career as a CCO in numerous enterprise ventures. You will find these lessons amazingly helpful if you are also a major in customer service industry. Leading a customer experience transformation is a lot of work! Let's begin!

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CSM Practice

MARCH 9, 2021

Mary Poppen, Glint’s Chief Customer Officer, leads their team, responsible for driving and scaling the company’s ability to delight its customers. Glint’s Customer Success Team brings extensive experience and a successful track record of implementing employee engagement programs at many of the world’s leading enterprises.

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Journey mapping Customer Experience Management Chief Customer Officer 59

Call Journey

OCTOBER 20, 2018

The integrated solution will be showcased at Enterprise Connect in Orlando; CX18 Nashville; the Chief Customer Officer Conference in Melbourne; and CCW Las Vegas. Australian grown, Call Journey has operations across North America, Asia Pacific and will be expanding into Europe later in 2018.

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Chief Customer Officer Engineering Analytics Enterprise 45

8x8

FEBRUARY 22, 2018

According to a major new study by Aberdeen Group, it’s time to unify the contact center with the rest of your enterprise. Your customers aren’t transferred or forced to endure long hold times. For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

8x8

FEBRUARY 22, 2018

According to a major new study by Aberdeen Group, it’s time to unify the contact center with the rest of your enterprise. Your customers aren’t transferred or forced to endure long hold times. For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

Mindtouch

APRIL 23, 2018

The connected customer is upon us. The subscription economy demands a proactive Support and Success initiative to serve that customer. And the future of enterprise depends on actionable insights to deliver proactive support throughout the entire customer journey. Keri Keeling , Head of Global Customer Success at Oracle.

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Chief Customer Officer Customer advocacy CRM Enterprise 48

ijgolding

SEPTEMBER 21, 2015

It is therefore of great value to me and all other Customer Experience Professionals that we are able to continually learn from each other – those who have been plying their trade for many years, as well as those who have only been in the thick of it more recently. Bell, author of The 9½ Principles of Innovative Service.

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Customer Experience Chief Customer Officer Airlines Banking 91

ChurnZero

MAY 12, 2020

Notable Episode: Episode 16 – Marrying Together Product and Customer Success featuring Abby Hammer, Chief Customer Officer of ChurnZero. . Talking Customer Success was created to promote the value of Customer Success within the enterprise and small business. The SaaS Revolution Show.

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SaaS Chief Customer Officer B2B Customer advocacy 64

CustomerSuccessBox

DECEMBER 13, 2021

Jay Nathan is the Chief Customer Officer at Higher Logic. In 2020, he co-founded Gain Grow Retain, a community for customer success leaders. Here, he talks about the best practices in Customer Onboarding. It is aimed at creating an ever-growing knowledge base to help customers scale up faster.

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Chief Customer Officer SaaS Best practices Customer advocacy 52

Education Services Group

APRIL 16, 2021

Not necessarily direct competitors, but this means global Enterprises can see how they stack up against other global Enterprises, and one high-growth startup compared to others in that same category. I’m sure it comes as no surprise to anyone that formulating Customer Success-based metrics is a critical component of effective CS.

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Chief Customer Officer Benchmark Metrics industry standards 52

CSM Practice

JULY 20, 2020

As such, your customer success communication strategy needs to be implemented in a concise, relevant, clear manner. To ensure if your customer communication is deemed effective, CSM Practice offers CSM Analytics that enables your customer success team to be proactive and scale through actionable analytics.

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Chief Customer Officer Analytics Customer centricity Consulting 52

CSM Practice

JULY 20, 2020

As such, your customer success communication strategy needs to be implemented in a concise, relevant, clear manner. To ensure if your customer communication is deemed effective, CSM Practice offers CSM Analytics that enables your customer success team to be proactive and scale through actionable analytics.

Chief Customer Officer 52

Chief Customer Officer Analytics Customer centricity Consulting 52

PeopleMetrics

MAY 24, 2018

Listen or Die is written primarily for CX professionals in enterprise companies who are in charge of listening to customers. It is also relevant for anyone who is interested in CX or wants to learn more about how customer feedback can be used to drive business results. and Chief Customer Officer 2.0.

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Feedback Chief Customer Officer Best practices Consulting 54

CustomerSuccessBox

FEBRUARY 27, 2019

So, sales will actually bring in the customers for whom the product is made and customer success department will be able to retain and upsell. For Large Enterprises: As the company grows, both the VP of Customer Success and VP of Sales can report to the Chief Revenue Officer (CRO).

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Upselling Chief Customer Officer SaaS Sales 65

CustomerSuccessBox

DECEMBER 6, 2021

Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. He runs Glide Consulting as his means to enable companies to make wise decisions and gain control over their customer lifecycles and experience. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc. Sue Nabeth Moore.

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SaaS Customer advocacy Coaching B2B 52

ChurnZero

DECEMBER 2, 2021

Jay Nathan , Chief Customer Officer, Higher Logic. If you meet with a VC, and let’s say you’re enterprise, and your NRR is only 100% of the enterprise, it’s not good enough. It has to be north of 120% of the enterprise. You need to show how you’ll impact those metrics one segment at a time.”.

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