Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Eptica

FEBRUARY 14, 2022

Date: Monday, February 14, 2022 Author: Pauline Ashenden - Demand Generation Manager 5 factors that are driving the need for better digital customer experience. In our latest blog we highlight research that demonstrates the shift to digital and focus on five important areas driving customer experience transformation.

Customer Experience 133

Customer Experience Best practices Self service Marketing 133

Eptica

NOVEMBER 26, 2021

Date: Friday, November 26, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 keys to success for outsourced customer service providers. Preparing for future customer service challenges. 9 reasons to embrace messaging for customer service. Published on: November 26, 2021. billion between now and 2025.

outsourcing 121

outsourcing Customer Service Cloud contact Best practices 121

Eptica

OCTOBER 4, 2021

Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. In a more disrupted, constantly-changing world, successful customer service requires a new approach. 5 ways to make your customer service more agile and flexible.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

Eptica

JUNE 7, 2021

You might also be interested in these posts: How Housing Associations can transform customer service in 2021. You might also be interested in these posts: How Housing Associations can transform customer service in 2021. Successfully embracing AI for customer service. Published on: June 04, 2021. Share this page on: Tweet.

Management 127

Management Best practices Marketing Technology 127

Eptica

NOVEMBER 4, 2021

You might also be interested in these posts: Preparing for future customer service challenges. 5 ways to make your customer service more agile and flexible. You might also be interested in these posts: Preparing for future customer service challenges. 5 ways to make your customer service more agile and flexible.

Marketing 123

Marketing Management Customer Service 123

ShepHyken

DECEMBER 7, 2021

Vigilant Customer Service. How to Avoid Complacency in Customer Interactions. They discuss how businesses can be vigilant against complacency by safeguarding success and customer relationships. Most businesses don’t realize that one of the main drivers of complacency is success. Learn from success.

Customer Service 167

Customer Service Marketing Personalization Customer Experience 167

Eptica

JANUARY 31, 2022

Author: Pauline Ashenden - Demand Generation Manager Empowering your customer service agents delivers a range of benefits from increased contact centre productivity and happier agents to an overall better customer experience. Four key considerations for customer self-service success. Published on: January 31, 2022.

Agent Empowerment 111

Agent Empowerment Best practices Self service Marketing 111

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. America’s Best Customer Service Companies by Newsweek. Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021.

Customer Service 352

Customer Service Government Customer Experience Marketing 352

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week.

Customer Service 196

Customer Service B2C Customer retention B2B 196

Eptica

OCTOBER 8, 2021

Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. How can they ensure they are meeting customer needs, whatever is happening? The 4 pillars of a successful customer service strategy. Published on: October 08, 2021.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

Eptica

MAY 21, 2021

You might also be interested in these posts: Successfully embracing AI for customer service. 3 areas to focus on to meet changing customer needs. Categorie(s): Trends & Markets Research has found that over 90% of contact centre agents will change jobs in 2021. Share this page on: Tweet.

Marketing 125

Marketing Management Customer Service 125

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Enterprise 91

Enterprise Finance SaaS Analytics 91

ChurnZero

OCTOBER 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. The ChurnZero team is also thrilled to see a number of customers selected as winners of the SaaS Customer Success Award, which is a true testament to the impact our platform can bring to CS teams at SaaS organizations. LiquidPlanner.

SaaS 98

SaaS Customer centricity Metrics Education 98

IdeasUnlimited

MARCH 28, 2024

In a remarkable acknowledgment of excellence and dedication, IdeasUnlimited has been honored with the prestigious 2023 Houston Award in the Call Center category. IdeasUnlimited, with its innovative approach and commitment to excellence, stands out as a beacon of success in this regard.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

Eptica

NOVEMBER 13, 2020

Date: Friday, November 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Delivering impactful results from your Voice of the Customer programme. Author: Pauline Ashenden - Demand Generation Manager Understanding changing customer needs is vital if companies are to increase engagement, satisfaction and long-term revenues.

Best practices 126

Best practices Analytics Marketing Customer Experience 126

Eptica

JUNE 25, 2021

Author: Pauline Ashenden - Demand Generation Manager Looking after your agents has always been important to successful customer service. Delivering excellent customer service at the moments that matter. Tags: agent wellbeing, Hybrid Working Categories: Trends & Markets, Best Practice. Published on: June 25, 2021.

Best practices 99

Best practices Marketing Technology Management 99

Eptica

MARCH 5, 2021

Author: Pauline Ashenden - Demand Generation Manager Moving forward the needs of customers – and customer service staff – are changing radically. You might also be interested in these posts: 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Published on: March 05, 2021. Share this page on: Tweet.

Analytics 104

Analytics Marketing Customer Service Management 104

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Totango accelerates revenue retention and customer growth Last month at Totango Live! , customer health). vital business trends) and externally (i.e.,

Journey mapping 101

Journey mapping Enterprise Best practices Marketing 101

Eptica

DECEMBER 3, 2022

Date: Thursday, December 1, 2022 Author: Pauline Ashenden - Demand Generation Manager Taking a peek into Santa’s contact centre Published on: December 01, 2022 Author: Pauline Ashenden - Demand Generation Manager Father Christmas sets the gold standard when it comes to delivering amazing customer service under extreme pressure.

Best practices 62

Best practices Marketing Technology Customer Service 62

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 113

Enterprise Education Best practices Customer retention 113

Hodusoft

JUNE 17, 2021

HoduCC makes it to Gartner’s Category Leaders & FrontRunners List. There is nothing more rewarding than knowing that you are truly serving your customers well. We are happy to be recognized as one of the Category Leaders & FrontRunners by Gartner. I heartily thank all our customers and partners for trusting us.”

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

ProProfs Blog

JANUARY 18, 2022

Market research questions can help you capture the best insights when you are up for launching a new product or a feature. Sending out such surveys about market needs and preferences enables companies to understand how their target market feels and behaves. But why market research surveys ? Continue reading to find out.

Marketing 145

Marketing Surveys Feedback Education 145

Eptica

JULY 1, 2022

Date: Friday, July 1, 2022 Author: Pauline Ashenden - Demand Generation Manager 6 ways of delivering excellent B2B customer service. Author: Pauline Ashenden - Demand Generation Manager The standard of business-to-business (B2B) customer service delivered by companies is central to retaining and growing clients and revenues.

B2B 71

B2B B2C Customer Service Best practices 71

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

B2B 91

B2B CRM Enterprise Upselling 91

Eptica

OCTOBER 16, 2020

You might also be interested in these posts: Key to profitability - how UK customer experience is changing over the long-term. You might also be interested in these posts: Key to profitability - how UK customer experience is changing over the long-term. Guest Post: Emotive CX for Customer Interaction. Share this page on: Tweet.

Best practices 113

Best practices Cloud contact Marketing Management 113

NobelBiz

APRIL 1, 2024

Our commitment to providing exceptional products and services to our customers has truly paid off, and we are grateful for the recognition. ” At our company, we strive to create positive and memorable experiences for our customers, and this recognition from G2 is a reflection of the impact we have made on their lives. .”

Call Center 52

Call Center Contact Center Marketing 52

Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. It shows that our hard work and dedication to our customers’ needs is paying off and providing true value to our users.”. Totango, Inc.,

Analytics 95

Analytics Enterprise Metrics Marketing 95

Eptica

JULY 30, 2021

Date: Friday, July 30, 2021 Author: Pauline Ashenden - Demand Generation Manager Which channels do consumers prefer for customer service and why? Tags: ContactBabel, Customer Service Channels Categories: Trends & Markets. Published on: July 30, 2021. Share this page on: Tweet.

Customer Service 85

Customer Service Marketing Management 85

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

Best practices 99

Best practices B2B Journey mapping Upselling 99

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 115

B2B Journey mapping SaaS Engineering 115

ChurnZero

JANUARY 14, 2021

ChurnZero is named the Momentum Leader, Highest Rated product, and the Best Relationship provider in the Customer Success category on G2. ChurnZero has also held its place as the Highest Rated product in the Customer Success category on G2, based on user satisfaction. G2 #1 Momentum Leader. About ChurnZero.

Marketing 96

Marketing Customer Experience Personalization Management 96

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us.

B2B 79

B2B Accountability Analytics Engineering 79

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. The market reacts, and reviews pour in.

Feedback 157

Feedback Analytics Multichannel Surveys 157

ProProfs Blog

FEBRUARY 28, 2020

This is what brand awareness does, it not only affects the decisions of the customers, but it also creeps into the lifestyle. . A majority of B2B marketers today focus on enhancing their marketing strategies on a daily basis. Yet, sometimes, marketers overestimate their marketing and branding efforts. The solution?

Surveys 143

Surveys Metrics Marketing B2B 143

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Chief Customer Officer 98

Chief Customer Officer SaaS Marketing Management 98

ChurnZero

MARCH 10, 2021

ChurnZero is proud to have won the APPEALIE SaaS Marketing Leader Award and see many of our customers win the SaaS Customer Success Leader Award. . APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top Marketing and Customer Success executives in the industry.

SaaS 98

SaaS Chief Customer Officer Employee engagement Enterprise 98