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5 Best Practices for Hiring a Customer Success Manager

Totango

Suggesting upsells. A skilled success manager can help transform a distressed customer into a satisfied brand ambassador. Choosing the right customer success technology can maximize your efficiency, enabling you to serve more customers in less time for scaled efficiency with a personalized touch.

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Designing a Profitable Customer Success Framework

CSM Practice

While building your Customer Success framework, you should be able to: Recognize your customer personalities. Customer Success Framework or customer success plan must be personalized to the customer group as well as the stage of the customer journey the customer is in. Create customer segments, . Map the customer journey , .

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Teaming Up to Get It Right – A Customer Service Outsourcing Company Can Take You Further

Anexa BPO

Research shows that there’s a direct correlation between satisfied customers, brand loyalty and revenue growth. Whether it’s phone, email, social media, SMS, in-person, your own website or even snail mail, your customer service mandate needs to be integrated into every place you do business. Sounds simple, right?

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How employee satisfaction leads to customer satisfaction

TMP Direct

Any company’s employees can — and should — be its best advocates and brand ambassadors. If you’ve got a happy customer because they had a good service experience, there’s an opportunity to cross-sell or upsell to additional services. They have the personality to calm the angriest customers.

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7 Proven Strategies to Retain Your Customers During The Pandemic

Nicereply

Another great option to boost customer loyalty would be the use of packages to upsell more products and products after the buyer’s first purchase. By responding quickly and resolving their issues with concern and respect, you can convert a dissatisfied buyer to a brand ambassador. Start by studying your website buyer journey.

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Customer Perception: The Complete Guide

Fonolo

How they approach customer problems The way that your employees approach solving a customer’s problems helps determine how that customer will perceive your brand. This is the best way to prevent damage and creates a very personal, attentive service. Personal Experience Marketing and Advertising Word of Mouth and Social Cues 1.

Surveys 104
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How to Improve NPS: 6 Best Practices for Your CS Team

Totango

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event. 6 Best Practices for Your CS Team.