aircall

MAY 12, 2021

What’s more, they’re affordable and cost-effective. . Despite the advantages of implementing digital tools, many small businesses are lagging behind in hopping on board with digital transformation. What Is Digital Transformation? Digital tools are easy to integrate and they’re user-friendly.

Best practices 62

Best practices Entertainment Technology APIs 62

Select VoiceCom Blog

MAY 25, 2022

For many people, a lot of factors in life can take higher priority over work. Not only would most people achieve a better work-life balance, but you would also add more value to your line of expertise. Getting attuned to flexible work setups can take some time. 23% of employees are on a hybrid work model. (

Personalization 52

Personalization outsourcing Education Analytics 52

Quiq

MARCH 3, 2020

When defining digital customer service, it may be easier to say what it is rather than what it isn’t. Consumers love having a wide variety of ways to reach out to a company, because it means they can pick the channel that is most comfortable or accessible to them – versus being forced to make a phone call.

Customer Service 52

Customer Service Chatbots Contact Center Customer Care 52

ChurnZero

JULY 1, 2022

What does CS operations do that a CS team doesn’t already? But being comfortable and embracing this gray space is what will separate the good from the great—or in finance’s terms, the cost centers from the profit centers. ” Learn how to make a business case for CS ops and more in the Q&A below.

Accountability 52

Accountability Metrics Management Personalization 52

ChurnZero

JULY 1, 2022

What does CS operations do that a CS team doesn’t do already? Get comfortable embracing this gray space, because CS ops is what separates the good from the great—or in finance’s terms, the cost centers from the profit centers. ” Learn how to make a business case for CS ops and more in the Q&A below.

Accountability 52

Accountability Metrics Management Personalization 52

CustomerSuccessBox

DECEMBER 4, 2018

Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. You may believe that if the customer does not have any problem, the customer will renew the contract.

Best practices 40

Best practices Customer retention SaaS Metrics 40

Comm100

NOVEMBER 27, 2017

Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. As psychologist and author of Why Won’t You Apologize Dr. Harriet Lerner says: “Humans are hard-wired for defensiveness.

Advertising 120

Advertising Transportation Airlines Personalization 120

LiveChat

NOVEMBER 23, 2018

Not only is generating leads the lifeblood of any organization but converting them means that everyone in your company can still keep their job. In this article, I am going to take a practical look at what I am currently doing in my organization to generate leads that are 82% guaranteed to convert to sales.

Surveys 28

Surveys SaaS Personalization Advertising 28

Callminer

SEPTEMBER 5, 2017

Find out how you can solve the most common QA challenges facing your call center by reading what our experts had to say below. Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time.

Call Center 140

Call Center call center software outsourcing Coaching 140

Vistio

JANUARY 13, 2022

I’m not sure I can trust you. I guess I’ll let you this time. Great, so to start us off, can you give our readers and our listeners some insights into your background where you started and how you got to where you are today? Thank you so much for having me on today, Hailey.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

I’m not sure I can trust you. I guess I’ll let you this time. Great, so to start us off, can you give our readers and our listeners some insights into your background where you started and how you got to where you are today? Thank you so much for having me on today, Hailey.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

CallSource Insights

MAY 29, 2019

Determining how to be noticed on digital mediums, and successfully market to and track the consumers who find you online, is vital to your business’ success. To implement an effective digital strategy, you need to track your digital marketing and web analytics. Digital Marketing and Web Analytics. Web Analytics.

Management 40

Management Advertising Engineering Analytics 40