GetFeedback

DECEMBER 26, 2018

So how can companies monitor and understand consumer brand perception when they’re looking at it from inside the box? Research shows that 45% of brand perception can be attributed to what a company says and how it says it. Companies often assume they know how their customers feel about them. Read online reviews.

Surveys 104

Surveys Feedback Customer Care Customer Experience 104

Nicereply

FEBRUARY 15, 2023

If you’re unsure how to create effective NPS follow-up questions, we’ve made these expert tips on creating and customizing efficient NPS follow-up questions for your company. Get most of your NPS survey by asking the right follow-up questions. To do this, you have to have multiple questions at your disposal.

Surveys 52

Surveys Feedback Customer Experience Sales 52

GetFeedback

AUGUST 29, 2018

If you use Net Promoter Score (NPS) to keep tabs on customer happiness, then you know how painful a low score can feel. Around 95% will share a negative experience with others. When you receive negative feedback, first pause and assess the situation. When customers are unhappy, they don’t keep it to themselves.

Surveys 89

Surveys Feedback Personalization Metrics 89

ProProfs Blog

JUNE 28, 2019

It’s an abstract thing that helps you visualize how customers are converting. Moz.com, for instance, mentions its software in some informational articles, shows how it is being used, offers free webinars and free trials. This means you face a much tougher challenge, as one negative review may lead to people leaving your website.

Journey mapping 95

Journey mapping Entertainment Sales Big data 95

Ann Michaels and Associates

MARCH 16, 2019

But it seems that’s how some sellers try to do it. They have deleted thousands of reviews that could have been fake; fired workers who gave sellers inside information; and killed some techniques that might have helped products surface higher on searches when they shouldn’t have, reports the Journal. “If And Amazon is not alone.

outsourcing 40

outsourcing Feedback Consulting Consulting 40

delighted

MARCH 9, 2021

Brands across the globe are taking notice of how investing in great customer service can pay back dividends in the long run. Is the negative impact on a brand as drastic? What if we told you that there’s a way to grow your business by two to four times without developing a new product or receiving additional funding?

Customer Service 59

Customer Service Self service Surveys Feedback 59

CallSource Insights

DECEMBER 17, 2018

“CallSource ® Reflections” is a blog series by CallSource’s ® co-founder and President, Elliot Leiboff. “CallSource ® Reflections” is Elliot’s blog series on lessons learned as a business owner before the era of startups and VC funding. Here are 5 simple steps to optimize your online reviews.

Construction 40

Construction Feedback Surveys Management 40

Toister Performance Solutions

JANUARY 23, 2018

You need to know how to analyze those comments. star rating on Google from 83 reviews. That's great news, but two big questions remain: How did your store earn that rating? Record those themes on your check sheet in the column that matches the star rating for that review. That was it. You want to sustain it!)

Surveys 54

Surveys Wait times Management Customer Service 54

CallSource Insights

JULY 3, 2019

How do potential customers discover how great your business is? In today’s digital age, a positive brand reputation works cohesively with positive online reviews. If you don’t have reviews, your search engine ranking can suffer, and potential clients are less likely to choose your business. Introduction.

Management 40

Management Feedback Engineering Advertising 40

Comm100

SEPTEMBER 1, 2016

Bad Reviews Can Happen. If you’re a social business (as you should be, in this day and age) you have to know how to handle customer reviews on social media. Easy enough when things are going well—it doesn’t take much effort to thank customers for good reviews or give them a digital thumbs up for their positivity.

Scripts 44

Scripts Customer Care Customer Service Personalization 44

Feedback

DECEMBER 20, 2016

This means that the customer is responsible for initiating engagement: be it by researching online, visiting and tagging brand profiles on social media sites like Facebook and Twitter, downloading a mobile app, submitting feedback via a Contact form on a website page, or browsing online reviews on sites like Yelp, Google, and TripAdvisor.

Feedback 40

Feedback Management 40

delighted

SEPTEMBER 27, 2019

Is the negative impact on a brand as drastic? After a customer service experience, a customer is asked one simple question: CSAT: “How satisfied were you with [service provided/resolution of your issue]” CES: “How easy did we make it to do X?” What happens when a business gets customer service wrong?

Customer Service 42

Customer Service Surveys Self service Feedback 42

delighted

JANUARY 14, 2020

Often used as a barometer for brand health, Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors by asking: “How likely are you to recommend ABC Company?”. Answers are then given on a scale of 0-10, with 10 being the “very likely” to recommend. And then there are detractors.

Feedback 40

Feedback Customer centricity Surveys Construction 40

Tenfold - Contact Center Blog

AUGUST 3, 2018

Do they use review sites to find answers to their questions and base their buying decisions based on telling reviews from other customers? A customer support rep then follows up with him regarding his review and offers compensation via a phone call. The US consumer market alone was at $1.5 trillion in 2016.

Best practices 64

Best practices Customer Service Contact center software Self service 64

Feedback

OCTOBER 11, 2016

If you are online looking for a new dishwasher to buy, you can’t help but scroll down through the reviews to see what other customers thought of your intended dishwasher purchase. On the other side of that review is a company hit hard by unhappy customers. I really don’t want to hear people complaining about my amazing product.

Enterprise 40

Enterprise Feedback Management Advertising 40

delighted

APRIL 5, 2019

The sheer amount of data alone that comes in from surveys can cause delays in responding to customer feedback and hinder efficient growth. The sheer amount of data alone that comes in from surveys can cause delays in responding to customer feedback and hinder efficient growth. Customers need to feel heard and understood.

Feedback 44

Feedback Customer Experience Surveys Best practices 44

Feedback

OCTOBER 26, 2016

To you, companies always do their business online, reviews and social media comments are readily available, and everything has always been instant. . However, do you know that companies now need to be increasingly aware of their brand presence, as well as how the voice of the customer affects their business reputation? .

Customer Experience 45

Customer Experience Management Morale Feedback 45

Natalie Petouhof

AUGUST 10, 2016

Here’s how to tweet and deliver the customer service your customers want. When a customer reaches out to you and you don’t answer the phone or respond to an email, it upsets that one customer, or maybe more if they write a bad Yelp review. And you also open the floodgates for more tweets of a very negative nature.

Customer Service 40

Customer Service Advertising Accountability Marketing 40

Comm100

OCTOBER 17, 2017

New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result.

Customer Service 49

Customer Service Customer Care Feedback Surveys 49