AI in Quality Management: A Game Changer for Contact Centers
Playvox
FEBRUARY 16, 2024
From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. One of the most impactful uses is how AI is transforming customer experience (CX). How Quality Management Processes Have Shifted It could be called the perfect storm for contact centers.
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