What is a Document Management System (DMS)?

Balbelforce

In this post: What is a document management system? What are the benefits of using a document management system? With the huge volume of documents and data handled by call centers on a daily basis, it’s no wonder that management can become overwhelming at times.

Optimizing efficiency and productivity in documenting patient care

Nuance

Nuance drives to its primary goal of empowering healthcare providers with technologies and solutions that help document and deliver better patient care. The post Optimizing efficiency and productivity in documenting patient care appeared first on What’s next.

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Process mortgage documents with intelligent document processing using Amazon Textract and Amazon Comprehend

AWS Machine Learning

Organizations in the lending and mortgage industry process thousands of documents on a daily basis. From a new mortgage application to mortgage refinance, these business processes involve hundreds of documents per application. Document storage. Document classification.

APIs 89

The new clinical documentation landscape: 4 big lessons from my first year

Nuance

The post The new clinical documentation landscape: 4 big lessons from my first year appeared first on What’s next. Healthcare clinical documentation Clinical Documentation Improvement Clinical Documentation Integrity quality analytics

The Health of the Contact Center: Are You Ready for 2019?

other trademarks mentioned in this document are the property of their respective owners. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Leon Medical Centers targets clinical documentation excellence and life-changing care

Nuance

The post Leon Medical Centers targets clinical documentation excellence and life-changing care appeared first on What’s next. clinician burnout documentation capture Dragon Medical One Healthcare AI Solutions Patient-provider experience PowerMic PowerScribe One

Engaging surgeons for better documentation

Nuance

When it comes to documenting procedures, too many surgeons are dissatisfied with the status quo: documentation requirements add to surgeons’ daily burden, coding of procedures is complex and dynamic, and busy days with long procedures can have a negative impact on documentation accuracy. Our newest white paper, […] The post Engaging surgeons for better documentation appeared first on What’s next.

4 best software documentation practices

Knowmax

4 best software documentation practices. KM Software Knowledge Base dms Document management

Leon Medical Centers targets clinical documentation excellence and life-changing care

Nuance

The post Leon Medical Centers targets clinical documentation excellence and life-changing care appeared first on What’s next. Healthcare clinician burnout documentation capture Dragon Medical One Healthcare AI Solutions Patient-provider experience PowerMic PowerScribe One

Intelligent document processing with AWS AI services: Part 1

AWS Machine Learning

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. There is limited automation available today to process and extract information from these documents.

APIs 69

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

All other trademarks mentioned in this document are the property of their respective owners. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

Intelligent document processing with AWS AI services: Part 2

AWS Machine Learning

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business.

Schema Design and Relationship in NoSQL Document-based databases

Unymira

This article describes Schema and relationships in document-based NoSQL databases. In recent years, a few different applications called NoSQL databases have gained popularity. But what is the difference between SQL and NoSQL databases when it comes to Schema Design and Relationship?

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Supporting a healthy bottom line with clinical documentation improvement for rural facilities

Nuance

The post Supporting a healthy bottom line with clinical documentation improvement for rural facilities appeared first on What’s next. Healthcare CDI clinical documentation clinical documentation improvement community health rural health

Breaking Free from the Boundaries of Document-Based Communications

Quadient

Breaking Free from the Boundaries of Document-Based Communications. This was the beginning of CCM's transition to dynamically delivering bidirectional and multichannel customer experiences that broke free of the boundaries of the document-based communication.” .

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

in this document are the property of their respective owners. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. 24/7 Email CX Web Chat Mobile Video Text.

Using the Workbook Download to Document Your Processes

ScreenSteps Call Center

Documentation Call-CenterIf you've downloaded the workbook to begin capturing your processes, you may be wondering, "How am I supposed to fill this thing out?".

Documentation and enterprise mobility

Nuance

With professionals increasingly on the move and many more working outside the office, it’s not surprising that documentation tasks, once relegated to desktop computing, are moving to mobile devices. Today, thanks to powerful new mobility solutions, like professional-grade documentation apps, it’s not only becoming easier, but also a growing necessity, to empower employees with the […] The post Documentation and enterprise mobility appeared first on What’s next.

The documentation workflow challenge

Nuance

What is a documentation workflow and why is it important? The legacy to project management and modern-day workflows, as we […] The post The documentation workflow challenge appeared first on What’s next. In simplistic terms, it’s the systems businesses use to create, track, edit and manage the paperwork they produce day to day, and any inefficiencies, inaccuracies or gaps in this process can have a negative impact.

What’s your documentation problem?

Nuance

Today, while we don’t anticipate our solutions will completely replace manual documentation processes, they can certainly help […] The post What’s your documentation problem? For decades, Nuance has led the charge towards conversational AI with our voice and language innovations. We began this long journey with the introduction of Dragon speech recognition, the first software system that intelligently transcribed words into text.

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2022 Contact Center Buyers' Guide

As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.

Unstructured data growth presents a document security challenge

Nuance

It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next. Office productivity document conversion document imaging document security PDF for businessUnstructured and Insecure Unstructured data is an easy target for data breaches because just about every data breach that’s ever occurred starts with information left somewhere unencrypted and without password protection.

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The pitfalls of manual documentation

Nuance

While manual documentation processes can have its pitfalls, from being error-prone, time-consuming, to less than efficient and costly, surprisingly, many professionals still rely solely on manual input […] The post The pitfalls of manual documentation appeared first on What’s next. Completing reports, filling out forms, to sending emails or responding to general notes, on any given day, professionals can spend a large bulk of their time on paperwork.

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Keep Your Documentation Up-to-date with These 3 Tasks

Nicereply

Documentation is frequently the first interaction that a customer has with your product and brand. When someone is having trouble, 91% of them prefer to read documentation rather than ask someone for an answer. Documentation allows your customers to cut the metaphorical line.

3 Tips for Customer Service Documentation

CSM Magazine

Documentation is extremely important in every aspect of customer service. At a help desk, a call center, or during a sale, documentation provides the foundation for that lead in the future. Not all documentation is great, however.

Customer Success Needs to Grow (Up)

Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on the issue of Customer Success programs not being treated equal to its Sales peers.

It is time to update your “skills” with document capture

Nuance

Certain […] The post It is time to update your “skills” with document capture appeared first on What’s next. Office productivity capture document captureOver the past twenty plus year, many organizations have deployed some form of electronic content management system (ECM), including Microsoft SharePoint, IBM FileNet and many others.

How Should I Document Processes In My Call Center So Reps Use My Guides?

ScreenSteps Call Center

Nobody had documented anything before you got there. So you opened up Visio, Word, or Excel and started documenting processes and procedures hoping that you could use them to train your reps. Training Documentation Call-CenterTell me if this sounds familiar.

Why move from Legacy document management to a future-ready knowledge base?

Knowmax

Why move from Legacy document management to a future-ready knowledge base? Knowledge Base

How One Retail Company Reduced Support Documents by 59%

Unymira

How did a large retail company reduce their customer support documents by 59%? It wasn't with "this one weird trick" ??. Let's dive in. Case Studies Customer Experience Contact Center call center

4 Strategies to Boost Agent Productivity

Speaker: Melissa Pollock, Customer Success Officer, AmplifAI

As companies continue to seek every competitive advantage available, organizations must explore new avenues for increasing productivity. With new technologies and emerging methods, managers must be both proactive and relevant in order to keep their agents engaged. This webinar will explore 4 strategies that contact center leaders can use to keep their agents and supervisors ahead of the productivity curve.

Enterprise document management system – what is it & why it is important?

Knowmax

Enterprise document management system – what is it & why it is important? KM Software Knowledge Base dms Document management

Tackling documentation overload in case management

Nuance

This produces an immense amount of information that […] The post Tackling documentation overload in case management appeared first on What’s next. On any given day, the work of a social services caseworker can involve navigating state and federal bureaucracies, interacting with the courts, advocating for services on behalf of clients, to helping families in crisis coordinate access to care across a myriad of private and public sector organizations.

Set Up a Scalable Sales Process With the Right Documentation

Guru

Here at Guru, we are firm believers that you need sales documentation to build a kick-ass sales team.

Sales 63

Build a multi-lingual document translation workflow with domain-specific and language-specific customization

AWS Machine Learning

We have seen increased adoption of ML for multi-lingual data and document processing workloads. This function creates an asynchronous translation job in Amazon Translate, passing along the document to translate and the location of the parallel data to customize the translation.

Study: The Health of the Contact Center

other trademarks mentioned in this document are the property of their respective owners. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Improve compliance with accurate documentation

Nuance

When financial advisors discuss improving financial compliance, documentation accuracy may not be the first thought that springs to mind. In fact, the foundation of any comprehensive compliance strategy should begin with accurate and complete documentation. While, on the surface, improving documentation may seem like a minor issue; in reality, it should be at the core […] The post Improve compliance with accurate documentation appeared first on What’s next.

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Empowering Our Sales Team with Real-Time Sales Documentation

Guru

They provide the support and sales documentation reps need to be effective. To that end, when we set out to update our introductory sales slide decks and the supporting sales documentation, we took a knowledge-first approach.

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The care behind document creation

Nuance

When it comes to the business-end of documentation, it’s not only the care behind what’s being documented but also the where and how it’s being captured that can help organizations improve outcomes at all levels – from business productivity, client service, to employee satisfaction, and in some instances, safety. We recently met with the chief […] The post The care behind document creation appeared first on What’s next.

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Onboard PaddleOCR with Amazon SageMaker Projects for MLOps to perform optical character recognition on identity documents

AWS Machine Learning

OCR has been widely used in various scenarios, such as document electronization and identity authentication. To extract text and structured data such as tables and forms from documents, you can use Amazon Textract.