Engaging surgeons for better documentation

Nuance

When it comes to documenting procedures, too many surgeons are dissatisfied with the status quo: documentation requirements add to surgeons’ daily burden, coding of procedures is complex and dynamic, and busy days with long procedures can have a negative impact on documentation accuracy.

Documents are dangerous

Nuance

But the hard numbers reveal that your company is […] The post Documents are dangerous appeared first on What’s next. Office productivity document imaging document security document workflowsWe spend lots of time and money on cybersecurity.

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The documentation workflow challenge

Nuance

What is a documentation workflow and why is it important? The legacy to project management and modern-day workflows, as we […] The post The documentation workflow challenge appeared first on What’s next. In simplistic terms, it’s the systems businesses use to create, track, edit and manage the paperwork they produce day to day, and any inefficiencies, inaccuracies or gaps in this process can have a negative impact.

Unstructured data growth presents a document security challenge

Nuance

It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next. Office productivity document conversion document imaging document security PDF for business

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Study: The Health of the Contact Center

other trademarks mentioned in this document are the property of their respective owners. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

The pitfalls of manual documentation

Nuance

While manual documentation processes can have its pitfalls, from being error-prone, time-consuming, to less than efficient and costly, surprisingly, many professionals still rely solely on manual input […] The post The pitfalls of manual documentation appeared first on What’s next. Completing reports, filling out forms, to sending emails or responding to general notes, on any given day, professionals can spend a large bulk of their time on paperwork.

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The care behind document creation

Nuance

We recently met with the chief […] The post The care behind document creation appeared first on What’s next.

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Improve compliance with accurate documentation

Nuance

When financial advisors discuss improving financial compliance, documentation accuracy may not be the first thought that springs to mind. In fact, the foundation of any comprehensive compliance strategy should begin with accurate and complete documentation.

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Improve business productivity with better documentation

Nuance

All of these, in fact, are the core tenants of documentation productivity improvement. Improving one improves the […] The post Improve business productivity with better documentation appeared first on What’s next. Look at any business productivity plan.

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Taking the guesswork out of secure document transactions with integrated PDF and eSignature tools

Nuance

Office productivity document productivity esignature PDF power pdfAs companies continue to evaluate various digital transformation strategies today, many are choosing to implement electronic signature (eSignature) solutions.

The Health of the Contact Center: Are You Ready for 2019?

other trademarks mentioned in this document are the property of their respective owners. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

The Problem with Proactive Documentation: Flipping the Script With KCS and Guru

Guru

you think, "Our documentation has never solved our customer’s issues. Maybe you’ve been in this scenario before. After a year of working hard as a customer support representative, you get a huge promotion.

Why better documentation can help improve financial compliance

Nuance

Today, with more advisors […] The post Why better documentation can help improve financial compliance appeared first on What’s next. Like many industries, financial advisors face unique challenges, as highlighted in a recent article in Forbes Magazine.

Documentation and a Tale of Four Phone Calls

Customers That Stick

Nintendo’s documentation, their expert call center reps, and their patience with us flipped this on its head. In the end, because their documentation was so thorough, I was able to respect their time and let them help other customers while we searched the house.

Poor documentation is risky business for financial advisors

Nuance

What is poor documentation? For financial advisors, it also extends well beyond the documentation itself and can cause risk to their business – whether that risk […] The post Poor documentation is risky business for financial advisors appeared first on What’s next.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

All other trademarks mentioned in this document are the property of their respective owners. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

Is Your Document Translation Process Straightforward and Secure?

Voiance

As an organization that services non-English-speaking customers, you need your marketing brochures, contracts, notification letters, and websites translated accurately, securely, and quickly to meet customer demand.

How Documented Procedures Can Make Your Customer Support More Effective

Kayako

By creating documented procedures for them, you can build this trust and achieve consistent results. If the agent had documented procedures to follow, this simply would not have happened. What are documented procedures? How do I store my documented procedures?

We use a content management system for our internal documentation. Is that the same as knowledge management?

DMG

Question: We use a content management system for our internal documentation. KM solutions can include information from internal sources (databases, documents, manuals, training programs, policies, procedures, employees, etc.) Is that the same as knowledge management? Answer: Although similar in some respects, content management and knowledge management (KM) systems are different. Content management is used to create and organize enterprise information.

Documenting Your Customer Access Strategy

Brad Cleveland

Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers.

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

in this document are the property of their respective owners. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. 24/7 Email CX Web Chat Mobile Video Text.

Experts share top cybersecurity predictions for 2019

Nuance

Office productivity cybersecurity document security print security

Valuable, modern & simple: What all customers need from today’s content management solutions

Nuance

This past week in Philadelphia, Nuance Document Imaging held our first Customer Advisory Board (CAB) for the legal sector. Office productivity content management solution document imaging legal industry legal-documentationThe objective of the day was for attendees to network with peers, share best practices, and map out what the next generation of content management solutions should look like to best support these organizations.

Time on Capitol Hill

Nuance

Healthcare Artificial Intelligence clinical documentation improvement health IT healthcare industry Speech Recognition Voice RecognitionI arrived at the Rayburn House Office Building on Independence Avenue ready to seize the day.

Innovation in action speaks louder than words

Nuance

Healthcare Artificial Intelligence clinical documentation improvement health IT Machine Learning virtual assistantsBrown University published research that uncovered an alarming trend among healthcare providers: physicians are spending less time with patients and more time on the computer.

The real insider threat — the printer on our network

Nuance

Office productivity document security print management print securityFor years we’ve been talking about insider threat as the biggest cybersecurity risk. While many insider breaches are attributed to human error, the result is still the same—a cybersecurity breach resulting in a drain on the company’s finances.

4 factors health systems need to consider when protecting PHI

Nuance

Healthcare Office productivity document security PHIEvolving technologies such as artificial intelligence, connected devices, and virtual assistants are continually simplifying our lives.

Where distributed capture fits in the digital office transformation

Nuance

Office productivity Uncategorized capture distributed capture document capture

From paper to PDF: The evolution of the edit

Nuance

Office productivity convert to Word document imaging Nuance Power PDF PDF for business PDF to WordWe’ve come a long way from the secretary pool and Wite-Out™ Picture this: it’s 1980 and you’re in the office late reviewing a contract a colleague typed up on their IBM Selectric typewriter.

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Thriving in an era of legal automation

Nuance

I was reminded of this recently from my sales team; they were discussing how our documentation and productivity solutions are helping many of our law firm clients improve legal documentation […] The post Thriving in an era of legal automation appeared first on What’s next.

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Voiance: Texas DIR-Contracted Interpretation and Translation Solutions

Voiance

Government agencies in Texas understand the need for language interpretation and document translation as part of their day-to-day operations. After all, they serve and communicate with all Texans, including those who aren't able to read English or speak it fluently.

Project managers need to be warriors, not bookkeepers – or your projects are doomed

Aspect

In my career I have been the leader showing up to save a failing project to find amazing project documentation, project plans, and paperwork – yet the leaders of the project cannot answer with confidence even the most basic questions like “Are you going to go-live on schedule?”

Voiance: Quick Connections to Qualified Interpreters for State and Local Agencies

Voiance

State and local agencies understand the need for language interpretation and document translation: They need to communicate with all residents, not just those who can read English and speak it fluently.

Customer Journey Mapping Software Review

Genroe

With the rise and rise of interest in Customer Journey Mapping there has been a commensurate rise in software applications to document, manage and the resulting maps. In this post I review a wide range of software tools that can be used to document the maps you create and make a suggestion on which to […]. Customer Journey Mapping

How Guru Uses Brand Guidelines to Empower our Revenue Team

Guru

That playbook usually takes the form of a brand book or guidelines document. A dynamic, emotionally-intelligent brand can be a competitive differentiator , but only if your internal teams know how to use it correctly.

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Technical Writer

Stratifyd

you’ll be producing high-quality documentation that contributes to the overall success of our products. In this role, you will research, develop and document technical design specifications; therefore, determining and satisfying the needs of end users.

Teleopti publishes eBook to educate on the benefits of cloud-based workforce management in the contact center

teleopti

the easy-to-read document is designed to educate time-pressed contact center leaders and IT directors on the benefits of cloud-based WFM Entitled “What’s keeping you from workforce management in the Cloud?”

Is Your Data Worth Protecting At All Costs?

ConvergeOne

Once these items have been documented, we can determine which data protection strategies are the best fit for your environment. When it comes to protecting your data, having a single strategy is often not enough.

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Robots here, there and everywhere, and now in the office

Nuance

Nuance’s Document Imaging Division is now part of Kofax. Learn more Excuse me for one moment while I move away from my laptop to let the eufy RoboVac work its magic around my desk.

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Service Experience Is Leading Digital Collaboration and Social Engagement

Win the Customer

Social media, shared documents, […]. The impact from the transition of a traditional economy to a social economy will begin in the contact center and spread to other sectors of business transforming customer experience as we know it.