Engaging surgeons for better documentation

Nuance

When it comes to documenting procedures, too many surgeons are dissatisfied with the status quo: documentation requirements add to surgeons’ daily burden, coding of procedures is complex and dynamic, and busy days with long procedures can have a negative impact on documentation accuracy.

Documents are dangerous

Nuance

But the hard numbers reveal that your company is […] The post Documents are dangerous appeared first on What’s next. Office productivity document imaging document security document workflowsWe spend lots of time and money on cybersecurity.

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Documentation and enterprise mobility

Nuance

With professionals increasingly on the move and many more working outside the office, it’s not surprising that documentation tasks, once relegated to desktop computing, are moving to mobile devices.

Unstructured data growth presents a document security challenge

Nuance

It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next. Office productivity document conversion document imaging document security PDF for business

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Study: The Health of the Contact Center

other trademarks mentioned in this document are the property of their respective owners. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

The documentation workflow challenge

Nuance

What is a documentation workflow and why is it important? The legacy to project management and modern-day workflows, as we […] The post The documentation workflow challenge appeared first on What’s next. In simplistic terms, it’s the systems businesses use to create, track, edit and manage the paperwork they produce day to day, and any inefficiencies, inaccuracies or gaps in this process can have a negative impact.

The pitfalls of manual documentation

Nuance

While manual documentation processes can have its pitfalls, from being error-prone, time-consuming, to less than efficient and costly, surprisingly, many professionals still rely solely on manual input […] The post The pitfalls of manual documentation appeared first on What’s next. Completing reports, filling out forms, to sending emails or responding to general notes, on any given day, professionals can spend a large bulk of their time on paperwork.

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The care behind document creation

Nuance

We recently met with the chief […] The post The care behind document creation appeared first on What’s next.

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It is time to update your “skills” with document capture

Nuance

Certain […] The post It is time to update your “skills” with document capture appeared first on What’s next. Office productivity capture document capture

Improve compliance with accurate documentation

Nuance

When financial advisors discuss improving financial compliance, documentation accuracy may not be the first thought that springs to mind. In fact, the foundation of any comprehensive compliance strategy should begin with accurate and complete documentation.

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The Health of the Contact Center: Are You Ready for 2019?

other trademarks mentioned in this document are the property of their respective owners. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Improve business productivity with better documentation

Nuance

All of these, in fact, are the core tenants of documentation productivity improvement. Improving one improves the […] The post Improve business productivity with better documentation appeared first on What’s next. Look at any business productivity plan.

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Topdown Featured in DOCUMENT Magazine Winter 2018-2019 CCM Edition

Topdown

The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product.

Echo-o! Why Internal Customers Aren’t Using Your Documentation

Mindtouch

They’ve taken screenshots, written the documents, and put them through workflow for publication. Off that documentation goes to the knowledge base. Things are generally peachy until we come to find that internal customers aren’t actually using the documentation. Maybe they don’t know certain documentation exists at all. Welcome to the documentation echo chamber. Not to mention the separate systems and documents tribal to each. The heavy lifting is done.

Why Daylight Savings Time has me thinking of documentation productivity

Nuance

Which then got me thinking about something […] The post Why Daylight Savings Time has me thinking of documentation productivity appeared first on What’s next.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

All other trademarks mentioned in this document are the property of their respective owners. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

The Problem with Proactive Documentation: Flipping the Script With KCS and Guru

Guru

you think, "Our documentation has never solved our customer’s issues. Maybe you’ve been in this scenario before. After a year of working hard as a customer support representative, you get a huge promotion.

Poor documentation is risky business for financial advisors

Nuance

What is poor documentation? For financial advisors, it also extends well beyond the documentation itself and can cause risk to their business – whether that risk […] The post Poor documentation is risky business for financial advisors appeared first on What’s next.

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Why better documentation can help improve financial compliance

Nuance

Today, with more advisors […] The post Why better documentation can help improve financial compliance appeared first on What’s next. Like many industries, financial advisors face unique challenges, as highlighted in a recent article in Forbes Magazine.

Why Isn’t Your Documentation Public?

Mindtouch

Companies that don’t make at least some of their documentation public are likely missing a huge opportunity for self-service. Companies that don’t make at least some of their documentation public are missing a huge opportunity for self-service. Often, it’s product documentation. When they look for product documentation, they expect to find it. Because product documentation that shows up where people are looking for it inherently enables customer self-service.

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

in this document are the property of their respective owners. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. 24/7 Email CX Web Chat Mobile Video Text.

Is Your Document Translation Process Straightforward and Secure?

Voiance

As an organization that services non-English-speaking customers, you need your marketing brochures, contracts, notification letters, and websites translated accurately, securely, and quickly to meet customer demand.

Taking the guesswork out of secure document transactions with integrated PDF and eSignature tools

Nuance

Office productivity document productivity esignature PDF power pdfAs companies continue to evaluate various digital transformation strategies today, many are choosing to implement electronic signature (eSignature) solutions.

Customer Experience Event: Document Strategy Forum 16

Topdown

I’ll be a presenter at Document Strategy Forum ‘16 in Chicago, Illinois, at 3:00 p.m. Chicago, Illinois, May 10-12. on Tuesday, May 10, 2016.

Why We’re Excited about Document Strategy Forum ‘17

Topdown

Document Strategy Forum ‘17 is a major trade show for the Customer Communications Management (CCM) industry. With its forward-looking focus and themes, DSF is, in our opinion, the best industry conference to get a sense of the current and future state of customer communications.

4 Strategies to Boost Agent Productivity

Speaker: Melissa Pollock, Customer Success Officer, AmplifAI

How Documented Procedures Can Make Your Customer Support More Effective

Kayako

By creating documented procedures for them, you can build this trust and achieve consistent results. If the agent had documented procedures to follow, this simply would not have happened. What are documented procedures? How do I store my documented procedures?

Document Strategy Names Topdown 'Hot Company' in Customer Experience

Topdown

DOCUMENT Strategy Media has included Topdown in their "2016 HOT Companies in Customer Experience (CX)" list, published in the Summer '16 issue of DOCUMENT STRATEGY magazine.

Documentation and a Tale of Four Phone Calls

Customers That Stick

Nintendo’s documentation, their expert call center reps, and their patience with us flipped this on its head. In the end, because their documentation was so thorough, I was able to respect their time and let them help other customers while we searched the house.

Is Your Product Documentation In A Content Silo?

Mindtouch

Different types of product documentation stored in different, hard-to-find places. Information is buried in hard-to-find PDF documents. In an ideal world, the product documentation we create is part of a unified self-service experience for our customers—a blended experience that makes it easy to find the content they need. The post Is Your Product Documentation In A Content Silo? The term silo brings to mind tall cylinders on a farmstead, each one filled with grain.

3 Essential Pre-onboarding Principles: Part 1 of 3 – Develop, Document, and Strengthen Customer Lifecycle Plans

ClientSuccess

Develop, Document, and Strengthen Customer Lifecycle Plans. Principle 1: Develop, Document, and Strengthen Customer Lifecycle Plans. It ultimately comes down to whether or not they’ve developed, documented, and strengthened their customer lifecycle plans. In order to achieve greater long-term success with your clients, there are 6 steps I’d recommend related to developing, documenting, and strengthen these plans or playbooks: Step 1: Dedicate Time.

Rewriting the e-Commerce Script with Post-Sale Documentation

Mindtouch

E-commerce is missing out on the chance to augment the consumer’s experience with the expert knowledge that is typically relegated to post-sale documentation. While research shows that 79% of consumers rely on this to make purchase decisions, 37% of those consumers also rely on product documentation. The post Rewriting the e-Commerce Script with Post-Sale Documentation appeared first on MindTouch Blog.

We use a content management system for our internal documentation. Is that the same as knowledge management?

DMG

Question: We use a content management system for our internal documentation. KM solutions can include information from internal sources (databases, documents, manuals, training programs, policies, procedures, employees, etc.) Is that the same as knowledge management? Answer: Although similar in some respects, content management and knowledge management (KM) systems are different. Content management is used to create and organize enterprise information.

Documenting Your Customer Access Strategy

Brad Cleveland

Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers.

3 Ways to Streamline Customer Communications and Reduce Operating Costs

Topdown

Customer Experience Customer Communications Document Automation RPAEffective customer communication involves more than screaming messages at your audience.

Experts share top cybersecurity predictions for 2019

Nuance

Office productivity cybersecurity document security print security

3 Curious Misadventures from the Land of PDF

Mindtouch

Despite a heavy preference toward quick Google searches , branded websites, and chatbots , customers are still forced to interact with a familiar relic of yesteryear: Portable Document Format (PDF). All of these assets are published and made available as PDF documents.

Valuable, modern & simple: What all customers need from today’s content management solutions

Nuance

This past week in Philadelphia, Nuance Document Imaging held our first Customer Advisory Board (CAB) for the legal sector. Office productivity content management solution document imaging legal industry legal-documentationThe objective of the day was for attendees to network with peers, share best practices, and map out what the next generation of content management solutions should look like to best support these organizations.

What Good is an Authoring Tool if You Can’t Use It?

Mindtouch

Templates for documents and document components. Document or page editor. Flexible document permissioning. It can be useful to only show certain sections of a document, or certain pieces of information, to certain user types. Bulk document operations.

Assessing Technical Debt in Knowledge Management

Mindtouch

Wouldn’t it be nice to document all those ways in a single place so that everyone in the organization can benefit? In the spirit of Forrester’s 2019 recommendations, start by documenting stakeholders in your knowledge management and customer self-service processes.