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Implement smart document search index with Amazon Textract and Amazon OpenSearch

AWS Machine Learning

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. What if there was a way to process documents intelligently and make them searchable in with high accuracy?

Metrics 106
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Enhancing AWS intelligent document processing with generative AI

AWS Machine Learning

Data classification, extraction, and analysis can be challenging for organizations that deal with volumes of documents. Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. FMs are transforming the way you can solve traditionally complex document processing workloads.

APIs 78
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Translate documents in real time with Amazon Translate

AWS Machine Learning

Now, Amazon Translate offers real-time document translation to seamlessly integrate and accelerate content creation and localization. This feature eliminates the wait for documents to be translated in asynchronous batch mode. This feature eliminates the wait for documents to be translated in asynchronous batch mode.

APIs 85
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Taking Control of Document Versions: Leveraging DMS for Efficient Document Management

CSM Magazine

Document Management System or DMS is the emerging software technology that the majority of firms in today’s time use. The physical means of keeping track of documents, updating their information, and maintaining the alterations to a particular document all require extensive human labour and resources.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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Process mortgage documents with intelligent document processing using Amazon Textract and Amazon Comprehend

AWS Machine Learning

Organizations in the lending and mortgage industry process thousands of documents on a daily basis. From a new mortgage application to mortgage refinance, these business processes involve hundreds of documents per application. At the start of the process, documents are uploaded to an Amazon Simple Storage Service (Amazon S3) bucket.

APIs 89
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Documenting Your Contact Centre Project to Maximise Success

Genroe

Get the most out of your call centre project with these essential steps to documentation success. The post Documenting Your Contact Centre Project to Maximise Success appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Start today!

B2B 98
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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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2022 Contact Center Buyers' Guide

This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. This guide covers: Omnichannel & Inbound.

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4 Strategies to Boost Agent Productivity

Speaker: Melissa Pollock, Customer Success Officer, AmplifAI

What to identify, document and share. This webinar will explore 4 strategies that contact center leaders can use to lead and coach their agents and supervisors to stay ahead of the productivity curve. In this webinar, you will know: How to build the necessary interpersonal skills to engender CX behaviors.

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Customer Success Needs to Grow (Up)

Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

Customer success is a well-established practice in the enterprise business world (70% of companies have a dedicated team, according to TSIA) and the benefits it delivers to customers are real and well-documented. So why is there still ongoing debate and angst about customer success not being treated as an equal partner to its sales peers?

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.