Fonolo

MARCH 21, 2024

Instead of the chaos, picture this: shorter hold times, happier customers, and efficient call routing — all at your fingertips. In this blog, we’ll unpack how virtual queuing works, explore the capabilities of call-back software and share tips to help you optimize your contact center operations. What is Virtual Queuing?

Contact Center 75

Contact Center Abandon rate Multichannel Wait times 75

JustCall

MAY 2, 2021

Send and Receive Unlimited SMS. We provide SMS (both inbound and outbound) feature with every phone number that has SMS capabilities. And, you can send unlimited SMS/text messages for free (fair usage policy applicable). You can send Bulk SMS Campaigns to reach out to leads & customers in bulk.

call center software 97

call center software Call Center Analytics CRM 97

JustCall

APRIL 13, 2020

We interviewed several customers and customer service teams that have shifted to remote working. And summed up all the best performing hacks in this blog post they are using to achieve team success. We found out that with remote customer support teams, conserving team unity and productivity becomes challenging for Managers.

Customer Service 98

Customer Service Interactive Voice Response Analytics First call resolution 98

SmartAction

NOVEMBER 1, 2023

We’re talking elite customer service solutions here: Omnichannel self-service via voice , chat , and SMS Integration not only with your contact center but also with your business apps Deliver 24/7 personalized customer support An average of 66% operational savings How It Works Conversational AI works with voice, SMS, and chat.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

JustCall

MARCH 26, 2020

SaaS tools and products simplify and streamline operations for enterprises. Businesses explore, review and rate different products and services. Incredible Support Team. Our team is constantly striving to offer the best experience for customers. Regular Feature Updates Based on Customer Feedback. About JustCall.

Enterprise 59

Enterprise CRM SaaS Contact Center 59

Fonolo

MARCH 7, 2023

Customer self-service, or CSS, refers to any type of electronic or automated support that allows customers to find answers or resolve problems without having to connect with a customer service agent. Human assistance may be offered over SMS instead of voice. Hats off to the team at Aspect!

Self service 87

Self service Call Center Interactive Voice Response Chatbots 87

JustCall

MARCH 24, 2020

Will you be able to maintain the same level of work productivity? Most importantly, how will you retain your customers? . Another set of statistics suggest that remote workers at larger companies were found to be 35-40% more productive. Will remote working affect your team productivity?

CRM 72

CRM Analytics Sales Enterprise 72

JustCall

MARCH 28, 2023

By embracing the latest customer service trends, businesses can effectively adapt their processes and leverage cutting-edge tools and technologies to streamline their customer service operations. JustCall is a cloud phone and SMS system that comes with dedicated mobile apps (Android and iOS).

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

JustCall

AUGUST 16, 2021

It is a cloud-based software that comes with the technology you need for your support team. This eliminates the need for a wire-based phone and does not restrict customer support systems to be on-premise. CCaaS brings with it the agility and business continuity that every support team needs and every customer expects.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

REVE Chat Blog

OCTOBER 10, 2019

Here are the key use cases of how customers are getting the most out of chatbots . The chart shows how chatbots have transformed the communication landscape between businesses and customers. Business Insider reports say 67% of consumers worldwide used a chatbot for customer support. Online support. In-app support.

Chatbots 83

Chatbots Sales Personalization Customer Support 83

JustCall

APRIL 5, 2022

In fact, it solves all analog phone incompetencies that once pestered sales and customer support teams. . In this blog, we’ll explore different VoIP examples and use cases to get a clearer picture of why and how this tech is redefining communication strategies for businesses. . Boost Productivity & Efficiency.

voip 52

voip Real estate Interactive Voice Response Education 52

JustCall

SEPTEMBER 9, 2019

What was the reason that the customer left your business? Why are your leads not interested in your product? Why do you have no product demos lined up? 1 The product is too costly. Either your product is actually very costly when compared to just a handful of features you offer. 2 Bad user and customer experience.

Real estate 49

Real estate Education Feedback Surveys 49

REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience.

Chatbots 70

Chatbots Real estate Healthcare Banking 70

Nicereply

SEPTEMBER 1, 2022

The CRM solution of vcita can help you run campaigns on different channels, segment your audience, automate email and SMS marketing campaigns, and get dynamically generated reports to better understand how your business is performing at any given time. When people need help, customer support is crucial.

Customer Experience 59

Customer Experience Chatbots CRM Surveys 59

Quiq

MARCH 3, 2020

Traditional customer service takes place over the phone or after waiting in line to speak to someone face-to-face. On the other hand, digital customer service means serving your customers across digital channels. These channels would include email, SMS / text messaging, live chat, Facebook, Twitter, WeChat , and more.

Customer Service 52

Customer Service Chatbots Contact Center Customer Care 52

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. However, virtual numbers cannot be used to send SMS. SMS can only be sent to the US and Canada. SMS can only be sent to the US and Canada. However, JustCall is a few steps ahead with advanced features like bulk SMS, appointment scheduler and call tagging.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JustCall

FEBRUARY 25, 2020

Financial services must be technologically updated if your aim is NOT to lose hold of customers. When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. This maintains quality standards of customer dealings.

Finance 59

Finance CRM Accountability Sales 59

JivoChat

JULY 14, 2021

Customer self-service is the use of pre-made resources and automation to empower customers to get information without any assistance from a customer support representative. 73% of customers prefer using a company’s website for support rather than social media, live chat, or SMS.

Self service 52

Self service Chatbots B2B Customer centricity 52

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. Top Features of JustCall SMS Features – Get hold of Bulk SMS for giving out offer s and reminders, SMS bots for instant replies, and SMS automation for quick support.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

MARCH 24, 2020

Check out this blog to make the best use of tools for remote teams. Here, we take you through the shortest list of tools for remote teams that you could find(to avoid confusion) to make remote-working the most productive strategy for businesses. Also, schedule an SMS campaign. Customer Support Tool. less travel.

Multichannel 68

Multichannel Accountability Time management Management 68

Nicereply

JANUARY 18, 2023

No wonder a huge number of businesses have already added help desk tools to their customer support tech stack, and even more are planning to do so in the future. Here’s an overview of some of the most popular help desk software solutions to help you find the right fit for your customer support needs.

Self service 52

Self service Analytics Enterprise APIs 52

JustCall

MAY 3, 2022

Ideally, you want VoIP software that enables higher productivity and efficiency, paving more growth opportunities for your business. Improve productivity. Lack of productivity brings direct and indirect financial losses. They hurt the team’s productivity, hampering processes and slowing growth.

voip 52

voip Interactive Voice Response Sales CRM 52

JustCall

AUGUST 8, 2023

They may write blogs during their downtime (if they’re lucky). JustCall: AI for Driving Call Center Excellence JustCall is an all-in-one communication platform that integrates unique AI capabilities such as SMS AI, call summary, and transcription as integral parts of the core platform.

Sales 52

Sales Marketing Call Center Accountability 52

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

MARCH 13, 2020

If you want your brand, product or service to outshine your competitors in the market, make sure you track the right set of customer service metrics. A customer service that produces maximum customer satisfaction is a service that walks and talks. So comes – valuable customer service. What are KPIs?

Metrics 96

Metrics Customer Service Interactive Voice Response Customer retention 96

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . Customization options. Multi-channel ticketing system.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Automated call distribution , auto attendant and a range of support capabilities help agents focus on resolving customer queries than performing manual tasks. You’ve come to the right place.

voip 52

voip CRM Interactive Voice Response Enterprise 52

aircall

MARCH 15, 2021

Just like a friendly discussion, a smooth customer phone experience should also feel good on both ends. . Phone calls are an essential part of your customer support operation. They may be the first point of contact a customer has with your company. The Role of Phone Calls in the Customer Experience.

call center software 62

call center software Call Center Contact center software Feedback 62

JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. VoIP Features for Sales and Customer Support Teams. SMS automation. Businesses can use SMS automation to send automated texts at scale.

voip 52

voip CRM Interactive Voice Response Sales 52

Pointillist

NOVEMBER 18, 2021

A McKinsey survey found that organizations’ digital product experiences accelerated by four years and their digitally-enabled portfolios are now nearly a decade ahead of schedule. There’s now more pressure than ever to digitize product experiences and create efficient, intuitive digital self-service opportunities for consumers.

Self service 45

Self service Metrics Analytics Contact Center 45

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Al Hopper , cofounder of DoLabSATX.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Company Seeks Omnichannel Customer Support Software. The question is a loaded one.

CRM 42

CRM Enterprise SaaS Marketing 42

JustCall

JULY 17, 2019

However, what is responsive is your company’s very own SMS bot. The SMS bot hype is still on the rise. SMS bots are being implemented by an increasing number of companies. This would, in the larger scenario, help shoot up your business’ customer engagement. What is a real estate SMS bot?

Real estate 58

Real estate CRM voip Personalization 58