Peter Lavers

FEBRUARY 6, 2018

We’re delighted to report that our founder Peter Lavers has again been featured by Capterra as one of the top influencers in the world in the field of Customer Experience. The Capterra blog is entitled “ 9 Customer Experience Influencers to Start Following Now “, and we would wholeheartedly endorse following the other eight!

Customer Experience 113

Customer Experience Customer centricity CRM B2B 113

Expivia

JANUARY 5, 2021

We have been pretty selective with the guests we interview for the Geek podcast & Blog. This guest next guest will be offering some great insights on customer experience and what new tools and strategies we can use in the future. With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com.

Customer Care 52

Customer Care CRM Self service Call Center 52

Expivia

JANUARY 29, 2021

We have been pretty selective with the guests we interview for the Geek podcast & Blog. This guest next guest will be offering some great insights on customer experience and what new tools and strategies we can use in the future. With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com.

Customer Care 52

Customer Care CRM Self service Call Center 52

Comm100

NOVEMBER 23, 2021

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although this level of uncertainty is worrisome, the first step towards improving customer experience (CX) is far simpler than many realize. Personalized conversations.

Customer Experience 90

Customer Experience CRM Chatbots Sales 90

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

CrazyCall

SEPTEMBER 4, 2018

Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 CRM, for example. Personal blog.

Sales 129

Sales SaaS CRM B2B 129

Aspect

AUGUST 14, 2019

Congratulations to our winners and thank you for sharing your inspiring stories with our audience! 2019 ACE CUSTOMER AWARDS | BEST-OF-BREED . BEST-OF-BREED for CRM Integration | Sage Therapeutics. 2019 ACE CUSTOMER AWARDS | INNOVATIVE VISON. Session How Do You Provide Every Customer With a World-Class Experience?

Coaching 106

Coaching Self service CRM Surveys 106

aircall

FEBRUARY 3, 2023

If you’re using Telzio but your customer-facing teams are scaling faster than you can hire, does it still meet your needs? If you’re not able to seamlessly access your CRM or other key software apps while you’re on the phone, what’s the point? That’s why it’s important to get a sense of Telzio alternatives that might be a better fit.

CRM 62

CRM Analytics call center solutions Interactive Voice Response 62

aircall

FEBRUARY 16, 2022

In an era of globalized business and instant digital connection, every potential customer has untold options at their fingertips. . For salespeople, that means delivering a standout customer experience is essential. In fact, 50% of customers already find salespeople too pushy. Every story needs a hero.

Personalization 62

Personalization Sales CRM Call Center 62

NICE inContact

JULY 5, 2019

I’ve just returned from Las Vegas where I attended my first visit ever to Customer Contact Week – it’s the world’s largest customer contact event, in its 20th year. For the uninitiated, CCW is like those popular comic book fan conventions – except, instead of comic books, the hero is THE customer.

Contact Center 55

Contact Center CRM Chatbots Customer Care 55

Peter Lavers

FEBRUARY 6, 2018

A little while ago a Helsinki-based customer feedback analytics company called Lumoa asked me to contribute to a blog series they were writing on the future of Customer Experience, and what its challenges will be on 2018. I was happy to participate, and the blog with my contribution has just been published.

Customer Experience 100

Customer Experience B2B Analytics Feedback 100

ConvergeOne

FEBRUARY 22, 2022

In my last blog post , I advocated for beginning your customer experience modernization journey by consulting with IT. My next piece of advice centers around what the end goal of your modernization efforts should be: allowing your customers more access to self-service—and I mean good self-service. The added bonus?

Self service 97

Self service Customer Experience Interactive Voice Response Engineering 97

JustCall

FEBRUARY 16, 2021

Today over 2k of you use our tools and many of you have upgraded to our new product offerings giving us a very low customer churn rate. As we’ve grown, our CEO Gourav Sharma has spent time sharing our growth story with podcast host Nathan Latka. million customers, and have raised a total of $12 billion dollars. .

SaaS 52

SaaS CRM Sales Marketing 52

Aspect

OCTOBER 3, 2018

I’ve had a few interactions recently with customer service departments. We hear a lot about bad customer service experiences because of the outrage they trigger. These stories might be repeated at the dinner table or make the news if they teeter on the outrageous. None of them have been noteworthy. Modern Self-Service.

APIs 107

APIs Self service SaaS Enterprise 107

Peter Lavers

APRIL 21, 2020

Every story of a great sea captain is also the story of leadership of a crew that trusts their overseers with their lives. 2) Customers. gain insights from your customers around their views on the new normal. be data and insight driven – don’t make assumptions that your best customers in the past will continue to be so.

Sales 130

Sales Feedback Marketing Customer centricity 130

OctopusTech

JULY 17, 2023

Customer retention email plays a major role for the growth of any company. But what about your existing customers who keep purchasing your products? This is where customer retention email comes in as with this a company can use different email strategies to make them buy the goods again from a brand.

Customer retention 62

Customer retention Surveys Feedback Marketing 62

Nicereply

FEBRUARY 13, 2023

There are many different types of customers that a support manager may encounter. Customer support teams interact with a lot of customers. As a support manager , you get to meet many of these different types of customers, both directly and indirectly. Some will be a lot of fun to interact with. Others, not so much.

Management 52

Management Best practices CRM Coaching 52

Lumoa

FEBRUARY 6, 2018

The future of customer experience is decided. We asked 15 experts with world reputation in Customer experience the same question and the results might surprise you. Every each of them answered the following questions: How do you see the future of customer experience? Probably not. How to overcome those challenges?

Customer Experience 129

Customer Experience Customer centricity Education Consulting 129

JustCall

MARCH 9, 2023

Gamification is known to enhance loyalty, customer engagement, and motivation. These include story, mechanics, aesthetics, and technology. In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples.

Gamification 52

Gamification Sales Morale CRM 52

JustCall

MARCH 28, 2023

In this blog post, we’ll explore the benefits of collaboration, address common challenges, and provide actionable steps to foster a collaborative sales environment. Improved client satisfaction Consistency across interactions creates a seamless and unified customer experience, which can be achieved through effective teamwork.

Sales 52

Sales CRM Best practices Morale 52

aircall

NOVEMBER 17, 2021

Customer experiences will also improve because your team will be able to respond more quickly when someone needs help. How much of your customer service operation is based on customers reaching out by phone, even if you offer other channels like email, chat, or social media? Read reviews and customer stories.

voip 62

voip Interactive Voice Response Self service CRM 62

aircall

NOVEMBER 11, 2022

At Aircall, we believe our connected business phone system helps you leverage the business tools you already have, including your CRM, help desk, e-commerce tools, and more. Keep reading to see their stories! . Both teams have good customer support and usually answer questions/incidents very quickly. . Incapto Coffee.

Sales 62

Sales Advertising CRM Education 62

aircall

NOVEMBER 28, 2022

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Their support team is in high demand, using Intercom & Aircall to connect with customers. . Pipedrive’s customer service mission is to deliver fast support with a human touch. Adopting Klaus ????. The proof is in the numbers.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

JivoChat

JANUARY 15, 2023

An effective lead nurturing strategy will help you turn more of your leads into paying customers. In this article, I’ll show you six lead generation best practices that you can implement to help your business turn more leads into happy customers. 6 Lead Nurturing Strategies and Best Practices to Turn Leads into Customers.

Best practices 75

Best practices B2B Sales Multichannel 75

Hodusoft

JANUARY 3, 2024

An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. billion by 2030.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

REVE Chat Blog

MARCH 4, 2020

B2B lead generation is the primary level in the sales funnel that helps turn your target audience into potential customers. The process includes collecting customer information that is used for making conversions by nurturing properly. Just because visitors show interest in your brand doesn’t make them a potential customer.

B2B 71

B2B Best practices CRM Sales 71

Win the Customer

MARCH 7, 2016

Not so long ago, I was a complete rookie to the blogging world. I needed to select a hosting site to start my blogging adventure. After paying the fees, when I pressed “Publish” to put my blog online, an error page showed up on the screen. What happened next taught me a great lesson in Customer Experience.

Customer Experience 95

Customer Experience Benchmark Surveys CRM 95

Vonage

SEPTEMBER 3, 2015

As with any charismatic CEO, there are plenty of stories about his lifestyle. As a CRM provider, Marc’s perspective on customer service is unique; he has to look after his customers just as much as he has to help other businesses look after theirs. Here are three lessons to learn from the customer service expert: 1.

Customer Service 117

Customer Service CRM Personalization Customer Experience 117

aircall

FEBRUARY 8, 2021

Misalignment between sales and marketing reduces revenue, negatively impacts customer experience, and makes it tougher for salespeople to meet their quotas. . Alignment between sales and marketing improves the customer experience because it helps to improve customer service and to create a single customer journey.

Sales 62

Sales call center software Best practices Call Center 62

NobelBiz

JANUARY 23, 2024

As a call center owner, manager, or supervisor, are you grappling with the challenges of elevating customer satisfaction, retention and boosting lead generation? The answer to these pressing concerns may lie in the transformative power of Customer Support as a Service (CSaaS).

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

Nicereply

FEBRUARY 29, 2024

A good customer experience builds customer loyalty and brand value, helping you reach a wider audience through word-of-mouth marketing and other marketing strategies. When creating a friction-free customer experience across all touchpoints, you first put customers in the center.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

ClientSuccess

NOVEMBER 22, 2021

When it comes to working with customers, any CSM worth their salt understands the value of customer sentiment. From checking in with clients during weekly calls to ‘scoring’ accounts in your CRM, customer sentiment drives many of the strategic projects and growth initiatives for your customers. Voice of Customer.

Marketing 52

Marketing Customer advocacy Surveys Engineering 52

Nicereply

MAY 16, 2019

Expecting an AI model to handle specific unique requests and solve complex problems that your customers might experience is simply unrealistic. One of the areas where it has definitely secured a foothold is in customer service, to varied success. AI automation is best used as an additional layer to your customer service strategy.

Customer Service 94

Customer Service Construction Chatbots CRM 94

aircall

JANUARY 6, 2022

Find out what they do to contribute to the product’s success, what their main challenges are, and how their work impacts the customer. Shadow Customer Support. First, it’ll give new sales representatives an idea of how the customers are actually using the product. Step Four: Sell the Story of Their Success.

Consulting 62

Consulting Consulting Sales Analytics 62

aircall

MARCH 19, 2021

For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. What is Customer Data? Customer data is the information that companies collect every time customers interact with them–both online and offline. Increase customer retention.

Sales 62

Sales CRM Marketing Best practices 62

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Stacy Sherman. Steve Curtin.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Nicereply

NOVEMBER 3, 2022

What does being customer-centric really mean today? Find out here and learn what are the essentials of a healthy customer-centric culture. The concept of customer-centricity and customer-centric culture has been around for nearly 20 years now. Today, they owe a great deal of their success to putting their customers first.

Customer centricity 64

Customer centricity Feedback Surveys Customer Support 64