AWS Machine Learning

MAY 25, 2023

One of the most common applications of generative AI and large language models (LLMs) in an enterprise environment is answering questions based on the enterprise’s knowledge corpus. Amazon Lex provides the framework for building AI based chatbots. Amazon SageMaker Processing jobs for large scale data ingestion into OpenSearch.

APIs 75

APIs Enterprise Accountability Chatbots 75

Vonage

APRIL 4, 2017

Has your research found that most customers prefer to interact with a chatbot as opposed to traditional live customer service? If a chatbot and a live agent both deliver the same answer, but the live agent takes longer to provide it, then the chatbot will be the stronger preference for most customers. Yes, for now anyway.

Customer Service 63

Customer Service Chatbots Interactive Voice Response Engineering 63

AWS Machine Learning

JANUARY 5, 2024

Its AI/ML solutions drive enhanced operational efficiency, productivity, and customer experience for many of their enterprise clients. Model training: Using the SageMaker SDK, this step runs training code with the respective model image and trains datasets from pre-processing scripts while generating the trained model artifacts.

Management 104

Management APIs Engineering Government 104

Totango

AUGUST 23, 2022

Blog content. Live chat and chatbots. Totango’s SuccessBLOCs have built-in KPIs and scripts to automatically or manually trigger optimized workflows, called SuccessPlays , appropriate to what the KPI data indicates for a particular customer. Social media posts and ads. Video content and ads. Video chat. White papers.

B2B 116

B2B Journey mapping SaaS Engineering 116

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. Customers still want to be able to talk to a human when they need to.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

AWS Machine Learning

JANUARY 26, 2024

Reviews can be performed using tools like the AWS Well-Architected Tool , or with the help of your AWS team through AWS Enterprise Support. In this sample architecture of a chatbot application, there are five trust boundaries where controls are demonstrated, based on how AWS customers commonly build their LLM applications.

Best practices 117

Best practices Government Engineering Accountability 117

Natalie Petouhof

AUGUST 15, 2022

Whether that future means new technology (chatbots or pizza trackers), behaviors (different ways to greet customers or a script-free support call), or organizational structure based on journeys, we in CX can be so laser-focused on how these changes will improve results for our customers that we fail to think through the impact on employees.

Scripts 52

Scripts Banking Customer centricity Chatbots 52

REVE Chat Blog

APRIL 22, 2020

HundredX , a company that develops feedback software for enterprises, surveyed more than 500 business executives and found that 94% believed “Listening to customer feedback is increasingly critical to the bottom line.”. Microsoft says, 30% of US customers rate chatbot interactions as “very effective” in dealing with customer service issues.

Omni-channel support 58

Omni-channel support Chatbots Airlines Feedback 58

JustCall

APRIL 13, 2020

As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Like any profit-driven enterprise, your ultimate objective is to increase your revenues.

Sales 98

Sales CRM Analytics Chatbots 98

AWS Machine Learning

MAY 3, 2023

Generative AI (GenAI) and large language models (LLMs), such as those available soon via Amazon Bedrock and Amazon Titan are transforming the way developers and enterprises are able to solve traditionally complex challenges related to natural language processing and understanding.

Enterprise 65

Enterprise APIs Chatbots Government 65

Pointillist

SEPTEMBER 28, 2021

Enterprises expect contact center leaders to transform call centers into customer experience hubs, delivering the exceptional experiences that customers demand and drive long-term growth. While every enterprise strives to optimize contact center experiences, internal strategies, operations and processes often present major challenges.

Contact Center 40

Contact Center Self service Metrics Analytics 40

AWS Machine Learning

SEPTEMBER 14, 2023

This means that controlling access to the chatbot is crucial to prevent unintended access to sensitive information. Internal documents in this context can include generic customer support call scripts, playbooks, escalation guidelines, and business information. Additionally, corporate training content stored in various sources (i.e.,

APIs 89

APIs Healthcare Scripts Engineering 89

Comm100

MARCH 20, 2018

Use the steps laid out in this blog post to write winning sales letters your peers will wish they had sent. Last year we managed to introduce a brand new Chatbot into our features set. Sincerely, Your friends at Ion Enterprises. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Scripts 40

Scripts B2B Sales Morale 40

AWS Machine Learning

MARCH 14, 2024

When applying these approaches, we discuss key considerations around potential hallucination, integration with enterprise data, output quality, and cost. Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. This makes the chatbot’s responses more knowledgeable and natural.

Best practices 99

Best practices Engineering Chatbots Enterprise 99

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?

Chatbots 53

Chatbots Contact Center Benchmark Chief Customer Officer 53

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With in-depth training sessions through e-learning, virtual assistance, and scripting tools, clearly establish company goals and expectations and provide your agents the confidence to tackle any initiative. Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Creative Virtual

OCTOBER 8, 2019

I started building virtual agents and chatbots for customer service more than 12 years ago. In my experience, there has been a major shift in customer expectations since 2015/2016 in the customer service chatbot industry. Simple chatbot implementations are no longer enough to meet customer expectations.

Chatbots 40

Chatbots Virtual Agent Customer Service Self service 40

AWS Machine Learning

JUNE 27, 2023

SageMaker Studio is a notebook environment where SageMaker enterprise data scientist customers evaluate and build models for their next generative AI applications. You can’t view model artifacts such as weight and scripts, but you can still deploy to SageMaker instances for inferencing.

Enterprise 65

Enterprise APIs Scripts Chatbots 65

AWS Machine Learning

JULY 18, 2023

This blog post explores an innovative solution to build a question and answer chatbot in Amazon Lex that uses existing FAQs from your website. Single URL ingestion Many enterprises have a published set of answers for FAQs for their customers available on their website. Usage details are in the README.

Chatbots 75

Chatbots Scripts Engineering Enterprise 75

AWS Machine Learning

MAY 4, 2023

We use the GPT4ALL-J , a fine-tuned GPT-J 7B model that provides a chatbot style interaction. xlarge" ) Refer to Developer Flows for more details on typical development flows of Inf2 on SageMaker with sample scripts. The default handler script loads the model, compiles and converts it into a Neuron-optimized format, and loads it.

APIs 75

APIs Scripts Engineering Chatbots 75

Transparent BPO

DECEMBER 3, 2019

As we reach the cusp of the new year, what customer experience trends should enterprise brands and their outsourcing partners be watching? PR: A high point of discussion along this line is the whole chatbot element and seeing how far they can go these days beyond answering simple questions.

outsourcing 62

outsourcing Customer Experience Contact Center Enterprise 62

AWS Machine Learning

APRIL 18, 2023

Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training.

Finance 66

Finance Scripts APIs Sales 66

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Cons : The company’s enterprise annual subscription plans are expensive, which costs $150 per agent per month. Choosing the right contact center software is essential for success.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. JustCall Overview JustCall is a VoIP business phone system and contact center software ideal for small and mid-sized enterprises. Both tools are appreciated for being enterprise-oriented. Salesken SalesLoft Avoma Wingman 1. Chorus Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

AWS Machine Learning

APRIL 18, 2023

Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training.

Finance 52

Finance Scripts APIs Sales 52

AWS Machine Learning

JULY 18, 2023

Amazon Lex is a service that allows you to quickly and easily build conversational bots (“chatbots”), virtual agents, and interactive voice response (IVR) systems for applications such as Amazon Connect. One of the challenges enterprises face is to incorporate their business knowledge into LLMs to deliver accurate and relevant responses.

Interactive Voice Response 79

Interactive Voice Response Engineering Chatbots Self service 79