Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Comm100

FEBRUARY 10, 2022

It will reduce the friction resulting from waiting time at call centers and minimize the influx of tickets to your support team Let customers enter the category of their issue in a form as they place the request to communicate with a customer service executive. Use chatbots. You can also seek support depending on four categories.

Personalization 52

Personalization Customer Service Chatbots Self service 52

Eptica

MAY 15, 2023

Visit our parent company Enghouse Interactive’s site to find out in our new blog post. Visit our parent company Enghouse Interactive’s site to find out in our new blog post. What are the benefits – and challenges - for customer service?

Customer Service 62

Customer Service Chatbots Marketing Management 62

kommunicate

JUNE 22, 2021

What is chatbot dataset? The chatbot basically works on the data you feed into it and this set of data is called as chatbot dataset. The dataset can be mainly divided into 2 categories, one is questions that are asked by the users and the other one is answers which are the responses by the [.].

Chatbots 96

Chatbots 96

Eptica

OCTOBER 14, 2022

Our latest blog discusses seven areas to focus on to help reduce call abandonment rates. The 6 benefits of chatbots for housing associations. Our latest blog discusses seven areas to focus on to help reduce call abandonment rates. Tags: Call Abandonment Categories: Best Practice. Share this page on: Tweet.

Abandon rate 71

Abandon rate Best practices Chatbots Management 71

Eptica

MAY 14, 2021

Read the full blog post and download the ContactBabel Inner Circle Guide to AI, Chatbots and Machine Learning report here. Categorie(s): AI Trends & Markets How can artificial intelligence help deliver a better customer experience and how far down the path to AI has the industry travelled? Share this page on: Tweet.

Customer Service 72

Customer Service Chatbots Marketing Customer Experience 72

Creative Virtual

FEBRUARY 7, 2023

This year, one of the customer experience (CX) predictions for 2023 falling into that category is that ‘Personalization will get More Personal’. I like customer service expert Shep Hyken’s take on this in his blog post, Don’t Just Personalize the Customer’s Experience – Individualize It.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Comm100

DECEMBER 18, 2023

This blog post delves into this question, offering a straightforward explanation of Generative AI and how it really works. This technology is part of a broader category known as generative models, and it’s increasingly being seen as a game-changer in various fields, including customer service. Find out more about Comm100.

Chatbots 52

Chatbots Technology Personalization Customer Service 52

Creative Virtual

DECEMBER 21, 2022

The end of 2022 is nearly here and as we reflect on the past year, the Creative Virtual team want to express our thanks to all of our blog readers, customers, and partners. We reflected on some of these in our 2022 in Review blog post. We appreciate you! The post Wishing you Joy & Good Cheer This Season & in the New Year!

Chatbots 52

Chatbots Education Technology Personalization 52

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Fonolo

MARCH 7, 2023

Examples include FAQ sections on websites, chatbots, help center blog forums, self-service account creation, password resetting, and interactive voice technology in call centers. For example, a self-serve interaction that may have been done over the web last year may now be available via chatbot.

Self service 87

Self service Call Center Interactive Voice Response Chatbots 87

Upstream Works

NOVEMBER 30, 2022

First-generation chatbots have only been marginally better, but with conversational AI, today’s chatbots can engage more effectively with customers. Not only can these newer chatbots handle open-ended questions, but they can also respond with empathy which enables richer dialog.

Customer Experience 78

Customer Experience Chatbots Contact Center Morale 78

Fonolo

MARCH 12, 2020

Besides adding to your Frequently Asked Questions (FAQ) this can also provide inspiration for blog posts, videos and tutorials. Sort inquiries into categories. Create categories for each subject or type of question clients ask. Handpicked related content for you: Top Customer Service Blogs to Read in 2020.

Self service 118

Self service Best practices Customer Support Chatbots 118

Fonolo

JANUARY 31, 2018

Will the AI / chatbot hype start to live up to its promise? We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

Eptica

AUGUST 23, 2017

Author: Vincent Giraud As I’ve discussed in previous blogs , consumers in Asia are leading the way when it comes to technology adoption, helping to drive rising expectations of the experience they receive from brands. Date: Wednesday, August 23, 2017 Instant messaging and customer experience in Asia. Published on: August 23, 2017.

Customer Experience 100

Customer Experience Chatbots Transportation Airlines 100

Totango

AUGUST 5, 2021

In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Common causes of customer stress include a few categories of issues: Technical problems. Miscommunications. Misaligned expectations. Miscommunications.

Chatbots 118

Chatbots Best practices Interactive Voice Response Technology 118

Aspect

MAY 10, 2018

Aspect has been shortlisted twice for the Best Private Sector Project (Enterprise) category, for our successful work with video games publisher Ubisoft, and supermarket chain Lidl. This category in particular aims to recognise some of the UK’s most successful and disruptive digital transformation projects over the last 12 months.

Chatbots 89

Chatbots Self service Technology Enterprise 89

Eptica

AUGUST 5, 2020

That’s why we have been running a three-part blog series to help brands optimise their customer service operations and be ready ahead of the busiest time of the year. Categorie(s): Best Practice It’s essential that businesses are ready for changing customer needs as we inch our way out of pandemic lockdowns and move closer to Peak.

Customer Service 112

Customer Service Self service Best practices Consulting 112

Global Response

OCTOBER 2, 2023

While there are plenty of companies who fit into the company B category—think Chewy, Southwest Airlines, the Ritz-Carlton, Zappos, Trader Joe’s—there’s plenty of companies who fit into the company A category as well (we won’t name names).

Call Center 62

Call Center Scripts Chatbots outsourcing 62

Aspect

DECEMBER 24, 2018

This year, we’ve brought a number of new customers onboard and worked on some ground-breaking projects with innovative brands, such as the AI wine chatbot that we launched for Lidl. It also saw Lidl UK win the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. appeared first on Aspect Blogs.

Chatbots 59

Chatbots Finance APIs Self service 59

JivoChat

JULY 14, 2021

Blog posts : long-form blog content can include research, studies, quotes, images, and compelling reports. As building blocks in focused content strategy services, blog posts help increase brand visibility in search results and attract qualified leads into your funnel to interact with your brand—even if they aren’t ready to buy.

Self service 52

Self service Chatbots B2B Customer centricity 52

SmartAction

FEBRUARY 13, 2024

This could include suggesting similar items or providing updates on new arrivals in their preferred categories. This might mean providing voice updates for visually impaired customers or ensuring your website’s chatbot is compatible with screen readers.

Best practices 63

Best practices Virtual Agent Management Chatbots 63

Eptica

MAY 16, 2018

AI can help reduce workloads within the customer service team, both by providing self-service through websites and chatbots , and by empowering agents with template-based answers that can then be personalized and sent to customers. Consumers want fast, accurate answers – and they aren’t willing to wait. Share this page on: Tweet.

Customer Experience 69

Customer Experience Chatbots Self service CRM 69

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. Creative Virtual was rated as ‘Excellent’ across these categories.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Nicereply

MAY 28, 2020

Here past experiences are represented by a set of examples, each example including the phrasing of what the customer is actually saying and the correct granular category his query falls into. ” category. chatbots) begin with. Harder to achieve than it seems, especially if you are dealing with a large number of categories.

Customer Support 92

Customer Support APIs Big data Personalization 92

Aspect

JUNE 18, 2018

We’re thrilled to announce that earlier this week, customer Lidl UK won the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. The awards, which celebrate the year’s most innovative and influential contributors to artificial intelligence (AI) awarded Margot the winebot as the winner in its category. Have a look here.

Chatbots 54

Chatbots Consulting Consulting Technology 54

Totango

AUGUST 23, 2022

Let’s break down how customer journey touchpoints fall into each category. Blog content. Live chat and chatbots. Generally speaking, SaaS business touchpoints can be organized into eight main categories based on the main stages in your customer journey : Awareness. What functions the interaction serves. Video chat.

B2B 115

B2B Journey mapping SaaS Engineering 115

ProProfs Blog

JUNE 25, 2021

Through this blog, let’s develop a complete understanding of how to create popup surveys, advantages of popup surveys, popup survey examples, and more. A trigger is created when the visitor performs an action on a page like abandoning a cart, reads a blog, checks product pricing, and so on. Did they like your blog content?

Surveys 78

Surveys Feedback Chatbots Customer Support 78

JivoChat

DECEMBER 11, 2022

Select the Category of Your Website. You will need to go to the website builder section and begin by choosing the category of your website. Configuring the free chatbot provided by GoDaddy. For example, if you create a blog section, you can update it daily with new articles. . Pre-built templates. Email marketing tools.

Real estate 75

Real estate Engineering Best practices Analytics 75

Etech GS

AUGUST 9, 2018

A great example of this is a chatbot. This means that a chatbot is not going to be able to replace the human element, though it can increase a company’s efficiency rating when properly programmed. In essence, chatbots can be extremely useful but are not powerful in their own right. This blog was first published on LinkedIn.

Chatbots 65

Chatbots Technology 65

Mindtouch

DECEMBER 18, 2018

There are good chatbot experiences, and there are bad chatbot experiences. Bad chatbot experiences serve up irrelevant content, ignore (or are incapable of parsing) context, and leave customers frustrated. Optimizing content for chatbots. How, then, do organizations create the kind of content chatbots actually like?

Chatbots 54

Chatbots Journey mapping Self service Analytics 54

ProProfs Blog

OCTOBER 13, 2020

We’ll help you learn everything about FCR in this blog post. To make sure these tickets get assigned to the right department, create categories. A lot of them would avoid having a conversation with a chatbot because it lacks the human touch they need. So, even if they are irritated or angry, they can’t take it out on a chatbot.

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148

ProProfs Blog

MAY 21, 2021

In this blog, let’s understand some techniques on ‘ how to turn detractors into promoters. This Blog Includes – Who is a Detractor? Based on their responses, you can place them in three categories: promoters, passives, and detractors. There is a category of detractors who are not happy with your present product offerings.

Surveys 78

Surveys CRM Feedback Analytics 78

bold360 Blog

JUNE 2, 2020

We recently caught up with two CXNext Catalyst Award winners from the Outstanding Women in CX category: Dawn Connett and Zhaia Wineinger. Now, the department has all that information available quickly and easily in the chatbot, which can also suggest follow-up questions. We also gave out our first ever CXNext Catalyst Awards.

Transportation 52

Transportation Chatbots Government Customer Experience 52

REVE Chat Blog

JANUARY 8, 2020

What is a chatbot? How can you build your own chatbot? These are some common questions that arise when you think about deploying a chatbot to your business. According to Forbes , the chatbot market is forecasted to reach $1.25 That’s where AI chatbots come in. What is chatbot? How chatbots work? .

Chatbots 91

Chatbots Banking Sales Wait times 91

Eptica

MAY 8, 2019

He has thirty years’ experience in AI research, with a PhD from Carnegie Mellon University and his blog on Sina Weibo has over fifty million followers. The first post covers the difference between bots and chatbots , with the second and third discussing different parts of AI and their impact on CX. Share this page on: Tweet.

Chatbots 55

Chatbots Best practices Engineering Education 55