NobelBiz

JANUARY 23, 2024

This article will delve into the world of Customer Support as a Service (CSaaS) , exploring the nature, types, and the profound impact it can have on your contact center. Join us as we guide you through optimizing your customer support and elevating the overall experience of your contact center.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

Hodusoft

JULY 19, 2023

Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and increasing operational efficiency. In this blog, we will explore everything related to inbound call center software. We are going the cover the following points- What is inbound call center software?

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

NobelBiz

MARCH 12, 2024

Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools. Enables instant, personalized interactions based on the entire customer journey.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Fonolo

MAY 10, 2018

Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. Her blog is a must-read for those keen on leadership in customer service, customer listening, and engagement. Intercom.com . On the agenda? Blake Morgan.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

TLC Associates

OCTOBER 23, 2019

Or reaching out to an outsourced contact center that has proven experience in improving customer service and elevating the bottom line? Working with an outsourced contact center improves response times in a few ways. Download our case study ! . What’s the best course of action? Want the full story?

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

JustCall

APRIL 5, 2023

In this blog, we will explore what customer success management is about, the instrumental role its software plays in driving customer success, as well as the various customer success management tools utilized in this endeavour. Additionally, managers also utilize the CRM software to help them standardize and automate these interactions.

Management 52

Management CRM Analytics Customer retention 52

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. If the hierarchy sounds familiar, it’s probably because the actions required at each of the five levels correspond to the sales cycle stages you’d typically find in a customer relationship management (CRM) system.

Gamification 61

Gamification Sales CRM Contact Center 61

Revation Systems

FEBRUARY 21, 2019

Siebel was a software company founded in 1993 in the San Francisco Bay Area; selling what was then a revolutionary customer relationship management (CRM) application. A story that reminds us all how important it is to continue innovating, even when it seems the market is already won. Multimedia Integration.

Healthcare 48

Healthcare CRM SaaS Contact Center 48

JustCall

MARCH 21, 2022

This blog looks at how sales training should be approached by breaking it down into a clear 4-week timeline and how to structure your training into modules that can make it more effective. What CRM are you using, are you using any Sales Intelligence or Sales Calling platforms? CRMs help you easily organize and manage customer data.

Sales 52

Sales Coaching Scripts CRM 52

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. If the hierarchy sounds familiar, it’s probably because the actions required at each of the five levels correspond to the sales cycle stages you’d typically find in a customer relationship management (CRM) system.

Gamification 52

Gamification Sales CRM Contact Center 52

JustCall

APRIL 27, 2020

Interactive Voice Response (IVR) for the Company’s Remote Contact Center. Developing a customer-centric contact strategy was the main goal. The contact center at this insurance company would be flooded with queries. . Cloud Phone Integration with CRM Software .

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

Global Response

FEBRUARY 13, 2022

Keep in mind, though, that a BPO call center can handle more than simply calls. BPO contact centers serve as an expanded call center for the modern customer experience. Customers want to be able to contact your company across a variety of channels.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

TLC Associates

AUGUST 14, 2019

Data gathered from social media accounts, your CRM, and other sources fuels deeper understanding of customer segments and your individual buyers. Read our case study “ How a Media Giant Doubled Outbound Sales Acquisitions in One Year ”. Get your case study. Bad Habit #2: Overwhelming Your Buyers. Related Articles.

Outbound sales 40

Outbound sales Sales Scripts Customer Care 40

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40

Natalie Petouhof

APRIL 26, 2016

This new case study shows the depth and strength of how GM is taking advantage of what social media can provide to the business. What’s interesting – and if you follow me, you know I am an ROI gal – is that GM was able to trace their social interactions to actual car sales.

Customer Care 56

Customer Care Self service Marketing Sales 56

Nicereply

OCTOBER 24, 2023

Stay informed about the latest contact center trends to ensure that your feedback collection methods remain up-to-date and effective in meeting customer needs. Blaze Pizza, the Pi Day mavericks: A case study in killer CX Remember when Blaze Pizza turned Pi Day into a celebration of $3.14

Customer Experience 59

Customer Experience Feedback Airlines Analytics 59

Fonolo

FEBRUARY 13, 2019

Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. This year’s edition is based on questionnaires answered by 222 contact center managers and directors, and weighs in at a healthy 363 pages!

Contact Center 57

Contact Center Call Center APIs Technology 57

Natalie Petouhof

SEPTEMBER 1, 2016

i] “Managing Bad News in Social Media: A Case Study on Domino’s Pizza Crisis”, Jaram Park, Meeyoung Cha, Hoh Kim, Jaeseung Jeong, Graduate School of Culture Technology, KAIST, from Proceedings of the Sixth International AAAI Conference on Weblogs and Social Media, 2012, https://www.aaai.org/ocs/index.php/ICWSM/ICWSM12/paper/download/4672/4994 ‪.

Airlines 45

Airlines Customer Service Customer Care Metrics 45

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Natalie Petouhof

FEBRUARY 21, 2016

examples: crm, customer experience). (examples: digital retail, supply chain, payments, omni-channel retail). Next Generation Customer Experience – Customers in the digital age demand seamless service throughout all lifecycle stages and across all channels.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Balto

DECEMBER 5, 2022

Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

call center software 52

call center software Healthcare Call Center Contact center software 52

Uniphore

JANUARY 4, 2022

Case Studies. Explore the latest Uniphore innovations that are transforming the agent and customer experience in the contact center. Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. U-Self Serve.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet It’s a busy fall and I hope to see you all out there, whether in person or on a webinar. Here’s some of the places I will be: 1. Webinar: ROI of Social Customer Car e Sept 6th @clarabridge [link] #custserv #CX. Here’s the report: [link] ). *. Think ROI of Social #custserv can’t be calculated? Think again!

Management 40

Management Customer Experience Personalization Customer Service 40

NICE inContact

NOVEMBER 8, 2019

We’re making it easier than ever for contact center managers to bring together the most powerful solution to operate your contact center, to drive efficiency and productivity, and to give your agent a streamlined desktop with everything they need in one place. Easy-to-use, integrated agent desktop delivers productivity.

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10

Natalie Petouhof

MAY 9, 2016

Look forward to an up coming case study on a brand called Elaine Turner. And here’s a case study on how GM listens to their customers in digital and social media and drives better marketing, sales and service. drnatalie Petouhoff, VP and Principal Analyst, Constellation Research.

Banking 40

Banking Sales Marketing B2B 40