Skill-Based Routing: Best Practices to Drive Call Center Success
aircall
APRIL 21, 2021
With the benefit of skill-based routing, you can leave that issue in the past. . There are a variety of ways to set up a phone system to route customer calls. What Is Skill-Based Routing? With skill-based routing, call transferring can be prevented and customers receive the help they need in their first call.
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