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October is Cybersecurity Awareness Month. Are You Prepared?

ConvergeOne

Sun Tzu had a saying that goes something like this: “The person who wins the battle makes many calculations before the battle is fought. The person who loses makes but few calculations beforehand.” Security Magazine Webinar] Ransomware Readiness: The Rise of Double and Triple Extortions. Disaster Recovery Plan (DRP).

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What Consumer Goods Companies Can Learn From Healthcare. 7 Lessons of Customer Service Excellence

C3Centricity

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. They also always started by checking my name, to make sure they were speaking with the right person. But think again.

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Russian and Ukrainian Interpreters in the Hot Seat? Right Now

Certified Languages International

If the comments are not directed toward you specifically, the best practice is to continue the interpretation, even when you find these comments offensive and untrue, and maintain your neutrality. You do not need to give anyone your personal information. Inform the client immediately.

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Russian and Ukrainian Interpreters in the Hot Seat? Right Now

Certified Languages International

If the comments are not directed toward you specifically, the best practice is to continue the interpretation, even when you find these comments offensive and untrue, and maintain your neutrality. You do not need to give anyone your personal information. Inform the client immediately.

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Learning the Benefits of Virtual Training

Integrity Solutions

These meetings feel like actual meetings, not the “one-way” webinars of the past. Last year, a healthcare client requested that we translate our flagship Integrity Selling program – traditionally an in person event – to a virtual program spaced out over multiple days. Our Virtual Learning Keys To Success.

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Keeping your Video on the Down Low

Enghouse Interactive

Best Practices for Securing Video Calls. We’ve compiled some of the best practices for your organization to consider when using video-conferencing. Recommended Best Practices. Governments focusing on confidential treatment of all sensitive policy and program development information.

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Lead Segmentation for Telemarketing Companies

Quality Contact Solutions

Customers expect a personalized approach and frankly, why shouldn’t they? Lead segmentation provides that personalization from the very start, lending a positive interaction from the very first outreach. Appointment Setting Best Practices Part 1. Appointment Setting Best Practices Part 2. Industry type.