Mindtouch

APRIL 3, 2019

Open standard. Provides an encryption and signature verification mechanism in the event that an HTTPS connection is unavailable or compromised. Uses industry standard JSON Web Tokens (JWT) to store and verify identity data. Highly reliable and secure when implemented correctly. Cons of SAML SSO. Cons of OpenID Connect.

Technology 48

Technology industry standards Government Accountability 48

Callminer

AUGUST 1, 2017

As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies. Jessica Gagner is works in Communications and Events strategy for Bioconnect. Kristian Martell. ShoreGroupInc. Jessica Gagner.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Back Office Centers

NOVEMBER 17, 2023

When analyzing your data, the outsourced team adheres to best practices and makes use of cutting-edge technologies. In the event of a data breach or loss, the business must accept full responsibility and resolve the problem. Better Forecasting For long-term success, your company needs to predict the outcomes and issues.

outsourcing 40

outsourcing Government Healthcare Entertainment 40

NobelBiz

NOVEMBER 26, 2021

Your agents’ average time in comparison to industry standards. They want to be informed, they like to be the first to hear about breaking news, and they value being present when significant events occur. The post Performance Management: Best Practices for Leaders, Managers and Agents appeared first on NobelBiz.

Best practices 52

Best practices Management Contact Center Cloud contact 52

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 99

Scripts Best practices Engineering Accountability 99

AWS Machine Learning

NOVEMBER 16, 2023

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. AI/ML specification report generation for regulatory compliance AWS maintains compliance certifications for various industry standards and regulations.

Healthcare 85

Healthcare Government Engineering APIs 85

CrazyCall

JANUARY 11, 2019

Since they grow up with online shopping, they are used to industry standard. Best practices in shipping and fulfillment. Organize live events for some face-to-face time with customers. So they want more: personalization, perfect UI, excellent shopping experience. How to achieve excellent customer experience?

Sales 83

Sales Advertising Marketing Chatbots 83

SmartKarrot

MAY 21, 2021

Consult with clients and guide best practices & quantitative measurement of success approach. Maintain a forward-looking calendar of digital events and communications, sharing with the marketing & product team on a regular basis. Develop and maintain strong relationships with clients.

industry standards 10

industry standards Metrics Upselling Enterprise 10

Talkdesk

MAY 25, 2016

To measure CSAT, businesses directly ask the applicable customer base to rate their satisfaction of an event, product or service. This means that there is no industry-standard way to measure CSAT. What are some CSAT best practices? Be consistent. This means asking the exact same CSAT survey question every time.

Call Center 41

Call Center Surveys industry standards Benchmark 41

Dialer 360

APRIL 10, 2018

Here are the essential keys and tips listed for the improvement of the call center performance and to confirm its stability in the long run: Practices to Boost Call Center Performance. This is such a simple approach and included in call center benchmarking best practices. Focus and Measure for Ultimate Performance.

Telemarketing 21

Telemarketing Call Center Interactive Voice Response Metrics 21

AWS Machine Learning

NOVEMBER 22, 2023

And although generative AI has appeared in previous events, this year we’re taking it to the next level. Hear best practices for using unstructured (video, image, PDF), semi-structured (Parquet), and table-formatted (Iceberg) data for training, fine-tuning, checkpointing, and prompt engineering. Reserve your seat now!

Engineering 106

Engineering Best practices APIs Government 106

AWS Machine Learning

APRIL 23, 2024

The AWS Well-Architected Framework provides best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. By treating your entire workload as code, you can automate processes, create consistent responses to events, and ultimately reduce human errors.

APIs 100

APIs Enterprise Scripts Accountability 100

Tethr

OCTOBER 2, 2020

The last quintessential component of an effortless customer interaction will focus on what we call drivers , or the events that elicit effort, disloyalty or increase business cost. Customer effort score: industry benchmarks and best practices. So, you want to ask yourself, why was that not an Easy interaction?

Customer effort 105

Customer effort Customer Care Coaching Surveys 105