ChurnZero

JUNE 25, 2021

Customer Success professionals use their subject matter expertise to serve and consult their customers.”. Whether it’s a quick question via email, a routine consulting call, or a formal business review, the same Customer Success Manager will serve that same customer. Customer Success acts as a proactive coach to the customer.

Accountability 52

Accountability Customer Support Management Consulting 52

Callminer

AUGUST 1, 2017

Do your best to: Monitor and generate engagement; check in often. Make onboarding & ongoing coaching as stellar as possible. Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. The best thing that you can do to increase efficiency at a contact center is…”. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. 1: SuccessHACKER SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. The best approach is to take failure as a lesson. Embrace failure. William Taylor.

Call Center 182

Call Center Management Scripts Coaching 182

JustCall

NOVEMBER 16, 2022

Online training is the much-needed and most impactful method of eLearning call center training based on educational statistics, attractive infographics, and accumulated perceptions. Highly interactive, consulting-based, and highly regarded eLearning call center training helps you fill the gaps created by these difficult times.

Call Center 52

Call Center Consulting Consulting Education 52

aircall

NOVEMBER 21, 2022

Thankfully, a recent Forrester Consulting study found that implementing Aircall’s cloud-based phone solution can boost productivity and performance for customer-facing teams by 13%. In addition, the Activity Feed enables you to track and manage your team’s call activity and coach them in real-time all from within the Aircall dashboard.

CRM 62

CRM Wait times Consulting Consulting 62

NobelBiz

FEBRUARY 22, 2023

You should interview your consultants to answer this question and analyze their situation. Enhance your Knowledge Base with a chapter devoted to remote work and best practices, which includes all of the methods, rules, and solutions to particular telecommuting queries. Consider the Net Promoter Score.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

You should interview your consultants to answer this question and analyze their situation. Enhance your Knowledge Base with a chapter devoted to remote work and best practices, which includes all of the methods, rules, and solutions to particular telecommuting queries. Consider the Net Promoter Score.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

CSM Magazine

JANUARY 2, 2020

We hope that this person will bring to the organization a breadth of knowledge that will help provide new insights on industry best practices and secret sauces. Just as an educated customer is a better customer, so is an educated employee. If we can get them at a reasonable cost, even better.

Education 52

Education Customer centricity Coaching Best practices 52

CustomerSuccessBox

OCTOBER 31, 2021

Customer Success & Experience Influencer, Executive, Speaker, Author, Consultant, Coach, and Board Advisor who is passionate about sharing best practices and lessons learned to help others succeed! Mary Poppen is the Chief Customer Officer, Glint at LinkedIn. Why is Quarterly Business Review important?

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Coaching 52

Balto

JUNE 23, 2022

A quick search for “contact center scripts” yields thousands of results aimed at teaching managers the best practices for enforcing script adherence. Almost half of our participants (48.2%) were in Customer Service, followed by Sales, Answering/Transferring Calls, Consulting, Customer Account Cancellation/Retention, and Collections.

Scripts 52

Scripts Coaching Contact Center Surveys 52

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CrazyCall

SEPTEMBER 4, 2018

Noah Kagan’s twitter account is constantly fueled with growth hacks, sales & marketing news and best practices to help you grow your business. Max started his sales career path in Udemy, an online education startup where he had to create a sales process from scratch with the least amount of resources. And they did.

Sales 129

Sales SaaS CRM B2B 129

Callminer

MARCH 6, 2020

Michael Mancinone is an Organizational Psychology Consultant at Peoplogica , a leading People Analytics provider that helps Recruiters, HR managers and Business Owners select, retain, and develop high performing employees. Mainly those that gauge the candidate’s capability to deal with customers in the best way possible.

Management 207

Management Customer Service Consulting Consulting 207

Livepro

JUNE 19, 2019

Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, state government and industry veterans with a wide range of consulting expertise. Pat Inc won global Best New Algorithm for AI 2018/2019.

Government 75

Government Gamification outsourcing Consulting 75

Callminer

MARCH 6, 2020

Michael Mancinone is an Organizational Psychology Consultant at Peoplogica , a leading People Analytics provider that helps Recruiters, HR managers and Business Owners select, retain, and develop high performing employees. Mainly those that gauge the candidate’s capability to deal with customers in the best way possible.

Management 182

Management Customer Service Consulting Consulting 182

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” This may involve implementing new coaching and training within the contact center, or adjusting product roadmaps to fix a defect or add a feature that customers are requesting.

Analytics 81

Analytics Contact Center Consulting Consulting 81

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Proactively guide the performance of each team member against pre-defined KPIs and mitigate risks through skills coaching as required. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

Fonolo

JANUARY 14, 2020

Jeannie Walters is the Chief Customer Experience Investigator and founder of 360Connext, a global consulting firm specializing in the customer experience. . Despite her unorthodox beginnings, Marsha is a very well-known customer service consultant. Top Pick: Two questions every customer service manager should be asking every day.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Enghouse Interactive

APRIL 17, 2019

Today, we’d like to give you some insight into the best practices for using omnichannel recording along with quality management in the contact center. Call recording has become a common contact center practice, with compound annual growth across the industry of 22%* into 2022. Key Market Regulatory Requirements.

Quality management 40

Quality management Management Best practices Coaching 40

SmartKarrot

DECEMBER 12, 2022

Role: Customer Success Lead – Lark Location: San Francisco, CA, United States Organization: ByteDance As a Customer Success Lead, you will deeply understand the customer journey and develop best practices for the team to deploy, which accelerate value for the customers in a timely manner. Apply here: [link].

Best practices 19

Best practices Government Coaching Accountability 19

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. But in many cases, integration is flimsy at best because the product – while claiming to integrate fully – requires hours of additional support, e.g. manual data uploads or advice from a consultant. Mihai Corbuleac. csITsupport.

call center software 210

call center software Call Center Contact Center Analytics 210

SmartKarrot

OCTOBER 22, 2021

Engage customers and facilitate education and access to standard methodology guidance. Accelerate customers’ time-to-value through consultative outreach and coaching. Evaluate customer engagement by monitoring service utilization metrics and reach out to prevent stagnation through education, best practices, or consultation.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

SEPTEMBER 7, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Databook As a Director of Customer Success, you will lead a team of Managers and Consultants overseeing a portfolio of clients as a senior-level stakeholder to drive customer success outcomes. Manage and coach the inbound phone team.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. If I had to sum it up, everything post-sale is the domain of the Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

SmartKarrot

MAY 23, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Finance 19

Finance Upselling Consulting Consulting 19

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

NobelBiz

APRIL 11, 2023

It’s also rumored that ChatGPT might render a good number of jobs obsolete, careers in education, finance, software engineering, journalism, and graphic design are under jeopardy. ChatGPT can also provide feedback and coaching to agents, helping them improve their skills and performance.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52

SmartKarrot

JANUARY 5, 2022

His company Practical CSM Academy provides global customer success management consulting, training and certification services. His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

MARCH 10, 2022

Work cross-functionally to support the SVP to build best practices and evolve JazzHR customer support strategy and practice. Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Multiplier can meet their needs.

Technical Support 19

Technical Support Consulting Consulting Metrics 19

Education Services Group

FEBRUARY 16, 2022

You will need to be their coach because this orientation will inevitably force them to confront their own organizational challenges as they set about to retool and reorient the way their individual teams operate.

Chief Customer Officer 52

Chief Customer Officer Customer centricity Journey mapping Coaching 52

ChurnZero

MARCH 3, 2020

Pulse is dedicated to providing in-depth education and networking for anybody working in a post-sale, customer-facing role. As you know Customer Success is still a newer discipline and standard best practices are not yet well-defined. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CrazyCall

MAY 20, 2019

New best practices, strategies, techniques, and approaches spring up like mushrooms and it’s hard to keep track of them. – Jeff Goldberg, President & Lead Sales Trainer/Coach at Jeff Goldberg & Associates. – Marcus Langmaid, Owner of Marcon Consulting. It doesn’t matter.

Sales 123

Sales Coaching Scripts Education 123

SmartKarrot

NOVEMBER 11, 2021

Work closely to manage and grow the current NA CS leaders (and the rapidly growing team of CS Coaches). Consult to help them understand how they can leverage technology to improve their operating and control environment. Ensuring best practice implementation for new customers and existing customers. Lead the leaders.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ChurnZero

MARCH 27, 2020

You’re making educated guesses and using best practices to inform your execution, because you can’t know what works (for your specific product and audience) until you try it. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Where Does Education Fit Into the Customer Lifecycle?

Education 52

Education Upselling Personalization Finance 52