Totango
SEPTEMBER 6, 2022
Key performance indicators play a crucial role in assessing current value and setting future goals and benchmarks. QBRs don’t focus on customer technical support issues, although they may touch on technical issues as these impact customer outcomes. An analysis of obstacles impeding performance and solutions.
Spearline
MAY 12, 2021
These calls can include high-value purchase decisions, addressing complex support needs, and providing in-depth technical support. Each of these can dramatically increase the likelihood of connectivity problems or audio quality issues, as well as DTMF (touch-tone) recognition and CLI (caller line ID) presentation.
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aircall
FEBRUARY 2, 2018
Your support team has added 5 new agents in the last month, and the website is experiencing traffic like never before, but customer service is not a deductive science. You have to ask questions to know if you’re hitting benchmarks or coming up short. Typeform makes collecting user feedback intuitive and attractive.
PeopleMetrics
FEBRUARY 26, 2018
Assuming the results are positive, the company then proudly presents their board with the survey results compared to industry benchmarks and proceeds with the board meeting. Now your feedback is aggregated, analyzed by our system, and presented through a robust, yet simple-to-use dashboard.
ChurnZero
OCTOBER 22, 2020
“Building a complete Customer Success platform presents complex challenges,” says ChurnZero CEO You Mon Tsang. You must also consider the technical support that your team will require on a recurring basis. Is your team highly self-sufficient or do they need handholding when it comes to technical issues?
NobelBiz
APRIL 3, 2023
Research from Benchmark Portal found that, on average, 15% of customer inquiries are handled through self-service. PRO TIP: NobelBiz can help you remain compliant with all the present and future regulations both at the state and federal levels. You guessed it; it’s money. Here’s the simple math. Learn more here!
Callminer
AUGUST 1, 2017
Presented in a step-by-step, interactive format, agent scripts built with Zingtree guide contact center reps through every step of a call, so they always know exactly what to say (and when to say it). This is even more critical for BPOs. Interactive agent scripts from Zingtree solve this problem. Scott Nazareth.
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