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Is it Useful to Benchmark Your Net Promoter Score?

Satrix Solutions

Net Promoter Score (NPS) benchmarking presents an interesting challenge for many business leaders. Collectively, we have learned a lot through NPS benchmarking studies. Collectively, we have learned a lot through NPS benchmarking studies. Drawbacks of NPS Benchmarking. Consider a Competitive Benchmark Study.

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Contact Center Benchmarks Provide Continuous Improvements

NICE inContact

Contact center benchmarks , that’s how. You’ll learn the answers to these and other important questions in this informative and insightful webinar featuring two dynamic presenters: Angie Luckey-Succes – Director of Client Experience, Landauer, Inc. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal.

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Highlights from The New 9 to 5: The State of CX in the Gig Economy – Customer Service Benchmark Report

Netomi

Here, we present our insights and top takeaways from The New 9 to 5: The State of CX in the Gig Economy – Customer Service Benchmark Report. View all of our findings in The New 9 to 5: The State of CX in the Gig Economy – Customer Service Benchmark Report ! The Gig Economy + CX.

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Contact Center Benchmarks Provide Continuous Improvements

NICE inContact

Contact center benchmarks , that’s how. You’ll learn the answers to these and other important questions in this informative and insightful webinar featuring two dynamic presenters: Angie Luckey-Succes – Director of Client Experience, Landauer, Inc. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal.

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NPS Benchmarks for 2018: Results and Reactions Webinar

AskNicely

NPS Benchmarks are increasingly of interest. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Presenters. 2018 NPS Benchmark Study: Results and Reactions Webinar. 2018 NPS Benchmark Study: Results and Reactions Webinar. Register Now! Nina Church-Adams.

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Customer Experience Benchmarking: beware how you use it!

ijgolding

One of the awards entrants used the word ‘benchmarking’, multiple times in his presentation. In fact, ‘benchmarking’ is a word that I frequently hear as I go about my business around the world. So what exactly is the definition of ‘benchmarking’? I am NOT a fan of NPS benchmarking!!

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7 Strategies to Benchmark SaaS Customers to Success

Amity

Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking.