aircall

FEBRUARY 2, 2018

Your support team has added 5 new agents in the last month, and the website is experiencing traffic like never before, but customer service is not a deductive science. You have to ask questions to know if you’re hitting benchmarks or coming up short. Periscope — Actionable Analytics. Mealpal — What’s for Lunch?

Customer Support 103

Customer Support Multichannel First call resolution Analytics 103

JivoChat

OCTOBER 3, 2021

Besides, it gives you analytical features to check metrics such as bounce, open, and click-through rates. Analytical reports. Data analytics. To grow your business, use the email marketing analytics AWeber has, you can track each step, from open rate to sales. Reports & analytics. Email analytics.

Marketing 52

Marketing Analytics Benchmark Engineering 52

JustCall

AUGUST 10, 2022

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Setting up might require technical support. Alt-Text: Aircall Analytics. Easy set up : You can set up Aircall’s call center software for your support and sales team in minutes. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

ChurnZero

OCTOBER 22, 2020

“Building a complete Customer Success platform presents complex challenges,” says ChurnZero CEO You Mon Tsang. ChurnZero’s components range from big-data ingestion, advanced analytics, and health scoring to large-scale workflows, numerous native integrations, and fully-automated alerts and campaigns.

CRM 59

CRM Customer retention Technology Best practices 59

NobelBiz

APRIL 3, 2023

Research from Benchmark Portal found that, on average, 15% of customer inquiries are handled through self-service. PRO TIP: NobelBiz can help you remain compliant with all the present and future regulations both at the state and federal levels. You guessed it; it’s money. Here’s the simple math. Learn more here!

Self service 52

Self service Contact Center Interactive Voice Response Banking 52

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98