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What You Didn’t Know About LinkLive: Reinventing the Contact Center Customer Experience

Revation Systems

Revation started in 2003, born out of a vision to change industries with the power of communication. For background, LinkLive uses a single pane of glass approach to provide an omnichannel contact center customer experience, designed specifically for the most regulated industries such as banking and healthcare.

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Contact Centers Close to Breaking Point According to New Global Survey

CSM Magazine

The survey suggests the industry is turning to technology in an attempt to avert a complete breakdown in customer service, with 96% planning to upgrade technology in the next 12-24 months. We’ve been seeing increasing customer dissatisfaction right across the industry during recent years. For more information visit www.hammer.com.

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Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

CSM Magazine

PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. ” For more information on Teleperformance, visit www.teleperformance.com. About PCI Pal.

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What is a Key Differentiator of Conversational AI?

Solvvy

Although conversational AI has applications in a variety of industries and use cases, this technology is a natural fit for customer support. billion hours — for retail, banking, and healthcare sectors combined by 2023. It becomes “smarter” the more it “talks” to people.

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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

Don’t be surprised to see third-party players supplementing more day-to-day operations with digital solutions as industries everywhere continue to modernize. Tech Players Will Enter Every Industry. Take bitcoin for banking. According to the New York Times , “Banks tried to kill crypto and failed. And it’s easy to see why.

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Sales Dialer Software: Add Velocity to your Sales Process

JustCall

A B2B business or SaaS company sales team would benefit from using an Autodialer. This is essential for businesses that get their leads largely from their business websites such as a SaaS product or Agency. Banking – credit card sales – Predictive Dialer. Which teams benefit the most from Auto Dialer?

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Why Branch Put Down Roots in Minneapolis

Branch Mesenger

Since Techstars, we’ve relocated from Pasadena, increased our staff, raised $10 million in funding, and expanded our product offering across verticals including retail, restaurants, hospitality, call centers, manufacturing facilities, and banking. An interesting transformation has been taking place in the Midwest.