customers-wall-of-love 
PeopleMetrics
FEBRUARY 28, 2015
Exceptional and unforgettable Moments of Truth fuel customer delight and loyalty. A practical approach to doing this is to first determine what customers need and want from their banking relationship and second to identify and refine common events where the bank is failing to deliver against those needs.
CrazyCall
SEPTEMBER 4, 2018
Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.
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Customer Service Life
DECEMBER 20, 2023
Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Company leadership felt like there was almost always an opportunity to solve a problem for a customer and it just required the right amount of creativity. Think about it.
Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people.
Up Your Service
MARCH 5, 2016
This includes retailers, banks, brokerages, call centers and service centers. But is this really increasing service to customers? But value is more than just available time to customers. While customers were able to view and purchase orders online, REI did not process orders on Black Friday. “REI REI), bucked this trend.
Up Your Service
MARCH 5, 2016
This includes retailers, banks, brokerages, call centers and service centers. But is this really increasing service to customers? But value is more than just available time to customers. While customers were able to view and purchase orders online, REI did not process orders on Black Friday. “REI REI), bucked this trend.
C Space
OCTOBER 12, 2020
s self-driving car unit began ferrying a select group of a few hundred customers, known as “early riders,” in vehicles without safety drivers in the summer of 2019. because the oil giant failed to set goals to reduce emissions produced by its customers. In early March we began reporting daily on how brands were dealing with Covid-19.
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