Hodusoft
NOVEMBER 19, 2020
Banks and Financial institutions are the backbones of any economy. Since digitalization is happening in almost every sector, the banking sector is also getting digital. Today, customers expect the same kind of effortless experience from their bank as they have with other leading retailers.
Avaya
MAY 16, 2019
Some banks add digital channels. Taiwan’s O-Bank was born all digital. It has no branches and instead provides customers with smart, convenient and customized service via a smartphone app and a 24×7 video contact center. Its answer: become the country’s first native digital bank.
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CSM Magazine
OCTOBER 6, 2020
Red Box partners with RingCentral to deliver next-gen voice and video capture integrated with unified communications for highly regulated businesses. The integration will deliver access to RingCentral Voice and Video recorded conversations via Conversa by Red Box, the newly launched open microservices-based enterprise voice platform.
Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.
Enghouse Interactive
JUNE 29, 2018
When conducting outbound calls, credit unions have the ability to better connect with members by using cutting-edge contact center software. Live chat is increasingly more important in community banking. Additionally, bank hours are typically during the work day. and “Are there bank fees I should be aware of?”
Revation Systems
AUGUST 14, 2018
Because of the digitalization of communication, financial institutions are broadening connectivity to consumers and an industry shift towards more widely deployed multimedia contact centers in banking is occurring. from a session that started in chat to adding video or screenshare).
Cisco - Contact Center
DECEMBER 10, 2019
The following is an example, a proof of concept, of a simple banking automation bot designed in Google DF, interacting with the dialog management on premise, coded in the Cisco Call Studio, which is quite useful to understand the enhancements in 12.5 Watch the video: . Cisco blogs: Hybrid Chat for Cisco Journey Solutions.
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