Improving Banking Experiences with Revation at Symitar 2019

Revation Systems

Visit us in Booth #222 to learn about our virtual contact center solution suite and our new chatbot engine, ‘Reva,’ which uses lite artificial intelligence (AI) to enhance the banking customer experience. The post Improving Banking Experiences with Revation at Symitar 2019 appeared first on Revation Systems. Looking to learn more about how new technology is impacting the financial services industry?

5 Ways a Bank’s Contact Center Becomes GDPR Non-Compliant

Noble Systems

Now, we’re almost a full year into GDPR enforcement and banks are feeling the impact. In the first 3 years of GDPR, banks are expected to be penalized with fines up to €4.7 With a single fine for non-compliance costing €20 million or 4% of global annual revenue (whichever is largest), banks can’t afford to fall short with GDPR. One aspect of your business that needs to adapt to GDPR is the contact center. Banking on PCI DSS Compliance to Cover You.

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All-Digital O-Bank Succeeds Without Brick-and-Mortar Branches

Avaya

Some banks add digital channels. Taiwan’s O-Bank was born all digital. It has no branches and instead provides customers with smart, convenient and customized service via a smartphone app and a 24×7 video contact center. In the two years since it launched, it has won over 260,000 customers—close to 30% of the digital bank accounts opened in Taiwan in this period and Avaya is at the heart of its success. CX and Contact Center

5 Ways a Bank’s Contact Center Becomes GDPR Non-Compliant

Noble Systems

Now, we’re almost a full year into GDPR enforcement and banks are feeling the impact. In the first 3 years of GDPR, banks are expected to be penalized with fines up to €4.7 With a single fine for non-compliance costing €20 million or 4% of global annual revenue (whichever is largest), banks can’t afford to fall short with GDPR. One aspect of your business that needs to adapt to GDPR is the contact center. Banking on PCI DSS Compliance to Cover You.

Insights Behind the Charts

Enghouse Interactive

There has been a lot of supposition about what companies are anticipating and planning for with their contact centers and a lot of those plans have been accelerated over the last couple of months. We spoke with Steve Morrell , the Managing Director of ContactBabel , a global Contact Center focused research firm, to discuss some of the intriguing, trends he’s identified in his recently published reports: The Inner Circle Guide to Cloud-based Contact Center Solutions.

TOP EMERGING TECHNOLOGIES IN THE CREDIT UNION

Enghouse Interactive

When conducting outbound calls, credit unions have the ability to better connect with members by using cutting-edge contact center software. Live chat is increasingly more important in community banking. Additionally, bank hours are typically during the work day.

The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Serenova

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. For contact centers, this means a next generation of high-definition customer experiences that will differentiate the most successful global brands. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.

Pindrop for Amazon Connect | A Balancing Act

pindrop

Fraudsters know the call center is the weakest link compared to other potential avenues in most enterprises. As security technology has evolved over the years, fraudsters have followed closely behind – adapting to continue to obtain the information that drives their own bank accounts. .

Fenero Now Accepts Bitcoin

Fenero

Bitcoin transactions are generally faster than typical bank transactions. Fenero is a leading provider of cloud solutions for contact centers. Based in Miami, Florida and headed by CEO Marlon Williams, Fenero helps companies to lower their contact center costs, increase agent productivity and create an exceptional customer experience through its flexible, reliable and scalable cloud contact center solution.

From Phones to Multimedia: 2018’s Shift in the Financial Industry

Revation Systems

Because of the digitalization of communication, financial institutions are broadening connectivity to consumers and an industry shift towards more widely deployed multimedia contact centers in banking is occurring.

Where in the World Is Santa?

Avaya

‘Twas the night before Christmas, the contact center was quiet, Not an agent was stirring, not even a pilot. The NORAD Tracks Santa program began in 1955 after a youngster dialed a misprinted Santa hotline number and reached a commander at the Continental Air Defense Command Operations Center in Colorado Springs, Colorado. We expect that these numbers will increase this year, and our contact center tech is ready to handle it. CX and Contact Center

Your 2019 Guide to Moving Your Call Center to the Cloud

Aspect

Are you considering moving your contact center to the cloud? As you start planning to move your contact center to the cloud, there are five considerations worth digging into. . If you’re on a tight budget, you may be concerned that a new system will break the bank.

Keeping Up with “NORAD Tracks Santa”—Could Your Contact Center Do This?

Avaya

It’s when an Avaya industry-leading contact center solution is put to its ultimate test. Every day, Avaya contact center solutions handle millions of customer calls, web chats, and texts around the world. But each December, Avaya technology must support a flood of calls to the “NORAD Tracks Santa” hotline, which is deployed by the NORAD Operations Center at Peterson Air Force Base in Colorado Springs, Colorado. Can your contact center do this?

Remote Work is Working

Altivon

Contact Centers Demonstrate Value Amid COVID-19 and Beyond. Until very recently, only 13% of contact center agents worked remotely on a permanent basis. In its latest report, “The Inner Circle Guide to Contact Center Remote Working Solutions,” ContactBabe l surveyed US contact centers about the challenges they are facing during the COVID-19 pandemic. 28% of contact centers were actively recruiting new staff at survey time.

QPC & Call Journey partner up to transform contact centers with AI-Powered Conversation Analytics

Call Journey

Call Journey, a pioneer of Conversation Analytics, has partnered up with QPC, a leading innovator of contact center solutions. QPC’s twenty-year experience of being at the forefront of contact center innovations and Call Journey’s market-leading conversation analytics technology will enable organizations to transform agent-customer interactions, drive customer satisfaction, and strengthen risk and compliance frameworks. “We

How Your Call Center Experience Can Be Improved with AI

Revation Systems

Contact centers using AI can also help consumers receive simple answers quickly and facilitate smoother interactions between people through chatbot services. At Revation, we have been working hard to develop innovative ways to assist contact center agents to ensure that customers have a positive experience — and bringing humans back into AI by freeing up their time for more complex issues. Technology is changing many facets of our daily lives.

How Your Call Center Experience Can Be Improved with AI

Revation Systems

Contact centers using AI can also help consumers receive simple answers quickly and facilitate smoother interactions between people through chatbot services. At Revation, we have been working hard to develop innovative ways to assist contact center agents to ensure that customers have a positive experience — and bringing humans back into AI by freeing up their time for more complex issues. Technology is changing many facets of our daily lives.

Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence

Cisco - Contact Center

Artificial Intelligence Transforming Call Centers. The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies.

5 More Contact Center Reports Worth Your Time

Fonolo

Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? We already covered this CCaaS MQ (See “ Is this the End of the On-Premise Call Center? ”) but it’s important enough to post about twice. Cisco solutions are the most popular.

Cloud Solutions Are Rising in the Contact Center

DMG Consulting

Cloud Solutions Are Rising in the Contact Center. The future of contact center applications is in the cloud, as chief information officers (CIOs) and business leaders are in agreement and on board with the benefits of adopting this model for contact center infrastructure and other contact center systems. 2016: A Breakthrough Year for Cloud-Based Solutions. Service Providers are Developing Cloud-Based Solutions.

The Hybrid Customer Contact Center

USAN

Today, contact center leaders still have a tendency to create rules that mandate a different customer experience based on whether the interaction was self-service or involved a live agent. Live agent contact is going to diminish, but it’s never going away.

Join the Revation Team at NCUCCC 2019

Revation Systems

Is your credit union looking for a secure contact center solution that can offer your members with the service they need 24/7/365? Join our team as well as hundreds of credit union professionals at the National Credit Union Call Center Conference (NCUCCC) October 20 th – 23 rd at the Park MGM in Las Vegas!

Contact Center Technologies 2017: find out what 23 experts say

RichCall

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports.