Improving Banking Experiences with Revation at Symitar 2019

Revation Systems

Visit us in Booth #222 to learn about our virtual contact center solution suite and our new chatbot engine, ‘Reva,’ which uses lite artificial intelligence (AI) to enhance the banking customer experience.

5 Ways a Bank’s Contact Center Becomes GDPR Non-Compliant

Noble Systems

Now, we’re almost a full year into GDPR enforcement and banks are feeling the impact. In the first 3 years of GDPR, banks are expected to be penalized with fines up to €4.7 One aspect of your business that needs to adapt to GDPR is the contact center.

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5 Ways a Bank’s Contact Center Becomes GDPR Non-Compliant

Noble Systems

Now, we’re almost a full year into GDPR enforcement and banks are feeling the impact. In the first 3 years of GDPR, banks are expected to be penalized with fines up to €4.7 With a single fine for non-compliance costing €20 million or 4% of global annual revenue (whichever is largest), banks can’t afford to fall short with GDPR. One aspect of your business that needs to adapt to GDPR is the contact center. Banking on PCI DSS Compliance to Cover You.

All-Digital O-Bank Succeeds Without Brick-and-Mortar Branches

Avaya

Some banks add digital channels. Taiwan’s O-Bank was born all digital. It has no branches and instead provides customers with smart, convenient and customized service via a smartphone app and a 24×7 video contact center. CX and Contact Center

TOP EMERGING TECHNOLOGIES IN THE CREDIT UNION

Enghouse Interactive

When conducting outbound calls, credit unions have the ability to better connect with members by using cutting-edge contact center software. Live chat is increasingly more important in community banking. Additionally, bank hours are typically during the work day.

LEAD, FOLLOW, OR GET OUT OF THE WAY

Enghouse Interactive

In the past, if customers couldn’t stop in at their local branch they would have to contact the call center, navigate the phone tree, and hope they could find the right person to answer their questions without having to be transferred multiple times. LEAD FOLLOW OR GET OUT OF THE WAY.

From Phones to Multimedia: 2018’s Shift in the Financial Industry

Revation Systems

Because of the digitalization of communication, financial institutions are broadening connectivity to consumers and an industry shift towards more widely deployed multimedia contact centers in banking is occurring.

Your 2019 Guide to Moving Your Call Center to the Cloud

Aspect

Are you considering moving your contact center to the cloud? As you start planning to move your contact center to the cloud, there are five considerations worth digging into. . If you’re on a tight budget, you may be concerned that a new system will break the bank.

Where in the World Is Santa?

Avaya

‘Twas the night before Christmas, the contact center was quiet, Not an agent was stirring, not even a pilot. We expect that these numbers will increase this year, and our contact center tech is ready to handle it. CX and Contact Center

QPC & Call Journey partner up to transform contact centers with AI-Powered Conversation Analytics

Call Journey

Call Journey, a pioneer of Conversation Analytics, has partnered up with QPC, a leading innovator of contact center solutions. QPC’s twenty-year experience of being at the forefront of contact center innovations and Call Journey’s market-leading conversation analytics technology will enable organizations to transform agent-customer interactions, drive customer satisfaction, and strengthen risk and compliance frameworks. “We

How Your Call Center Experience Can Be Improved with AI

Revation Systems

Contact centers using AI can also help consumers receive simple answers quickly and facilitate smoother interactions between people through chatbot services. Contact centers are already turning to chatbots to enhance the customer experience.

How Your Call Center Experience Can Be Improved with AI

Revation Systems

Contact centers using AI can also help consumers receive simple answers quickly and facilitate smoother interactions between people through chatbot services. Contact centers are already turning to chatbots to enhance the customer experience.

Keeping Up with “NORAD Tracks Santa”—Could Your Contact Center Do This?

Avaya

It’s when an Avaya industry-leading contact center solution is put to its ultimate test. Every day, Avaya contact center solutions handle millions of customer calls, web chats, and texts around the world. Can your contact center do this?

Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence

Cisco - Contact Center

Artificial Intelligence Transforming Call Centers. The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies.

Cloud Solutions Are Rising in the Contact Center

DMG Consulting

Cloud Solutions Are Rising in the Contact Center. The future of contact center applications is in the cloud, as chief information officers (CIOs) and business leaders are in agreement and on board with the benefits of adopting this model for contact center infrastructure and other contact center systems. 2016: A Breakthrough Year for Cloud-Based Solutions. Service Providers are Developing Cloud-Based Solutions.

Join the Revation Team at NCUCCC 2019

Revation Systems

Is your credit union looking for a secure contact center solution that can offer your members with the service they need 24/7/365?

The Hybrid Customer Contact Center

USAN

Today, contact center leaders still have a tendency to create rules that mandate a different customer experience based on whether the interaction was self-service or involved a live agent. Live agent contact is going to diminish, but it’s never going away.

5 More Contact Center Reports Worth Your Time

Fonolo

Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? We already covered this CCaaS MQ (See “ Is this the End of the On-Premise Call Center? ”) but it’s important enough to post about twice. Cisco solutions are the most popular.

Contact Center Technologies 2017: find out what 23 experts say

RichCall

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports.