CSM Magazine

OCTOBER 6, 2020

Red Box partners with RingCentral to deliver next-gen voice and video capture integrated with unified communications for highly regulated businesses. The integration will deliver access to RingCentral Voice and Video recorded conversations via Conversa by Red Box, the newly launched open microservices-based enterprise voice platform.

Strategic Value 52

Strategic Value Enterprise Government Healthcare 52

Insite Managed Solutions

JULY 30, 2021

This short video provides an interior tour of our new home. Insite completed construction of its new, 13,000 square foot Cape Coral, FL headquarters on June 21, 2021. We moved in a few days later.

Construction 40

Construction contact center solutions Consulting Consulting 40

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions.

contact center solutions 266

contact center solutions Morale Contact Center call center solutions 266

NobelBiz

FEBRUARY 20, 2024

While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

NobelBiz

FEBRUARY 6, 2024

All enabled by NobelBiz leading contact center technology. Watch video Strategic Insights Holly Depies shares key strategies for engaging customers through SMS, suggesting the integration of SMS into call workflows and the importance of personalization.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Momentum Telecom

MARCH 2, 2023

3 Help your hybrid teams combat emotional fatigue by offering virtual coffee breaks over video. More Agile Contact Center Solutions Are in Sight The rising demand for remote and hybrid work environments calls for more flexible contact center solutions, especially considering 61% of U.S.

Management 52

Management contact center solutions Cloud contact Contact Center 52

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Cloud Contact Center: What Is It & How Does It Work? Why Cloud Contact Centers Reign Supreme Cloud-based contact center solutions are becoming increasingly popular, and it’s easy to see why.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

Enghouse Interactive

MAY 25, 2020

Best Practices for Securing Video Calls. Video helps maintain relationships in ways that no other type of communication can. We’ve compiled some of the best practices for your organization to consider when using video-conferencing. Resource: Video Conference Security – Basic Checklist. Recommended Best Practices.

Healthcare 40

Healthcare Best practices Government Enterprise 40

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions.

contact center solutions 182

contact center solutions Morale Contact Center call center solutions 182

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Hodusoft

APRIL 23, 2019

It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. If contact centers have not yet made the transition to incorporating video chat in their operations, it is time they did.

Contact center software 40

Contact center software Contact Center Call Center voip 40

Cisco - Contact Center

APRIL 27, 2020

Artificial Intelligence Use Case and Solution. Together with Marco, in the below video, we offer an example of the SALES and TECHNICAL journey to skyrocket business efficiency in a Cisco Contact Center Enterprise solution with Google Artificial Intelligence DialogFlow platform. VIDEO AGENDA.

Contact Center 110

Contact Center contact center solutions Interactive Voice Response Call Center 110

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Momentum Telecom

JANUARY 28, 2022

Whether you’re looking for ways to enhance team collaboration or need cloud voice, our solutions will fit your needs. We also offer top-notch managed network services and contact center solutions. Having access to data centers across the globe helps us execute colocation installs for any customer. Let’s find out.

Management 98

Management contact center solutions Contact Center CRM 98

Cisco - Contact Center

FEBRUARY 5, 2020

The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs.

Contact Center 64

Contact Center contact center solutions Virtual Agent Interactive Voice Response 64

Hodusoft

APRIL 22, 2021

Moreover, with the help of omnichannel contact center software patients and doctors can connect with each other on various platforms including voice, video, chat, etc. Features of Contact Center Solution for Healthcare Sector. Benefits of Contact Center Software for Healthcare Industry.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Hodusoft

SEPTEMBER 30, 2021

Moreover, with the help of omnichannel contact center software patients and doctors can connect with each other over voice, video, chat, etc. Features of Contact Center Solution for Healthcare Sector. Benefits of Contact Center Software for Healthcare Industry. Easy Access to Reports.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

TechSee

AUGUST 14, 2023

​ Follow on LinkedIn Nick Glimsdhal, Director at Contact Center Solutions Nick is a Senior, Account Executive at VDS, a leading provider of cloud contact center solutions that transform customer and employee experiences. of podcasts worldwide.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Serenova

AUGUST 4, 2020

While many principles of call centers and contact centers are similar, modern contact centers manage customer inquiries and interactions using a variety of digital channels and applications, including phone, email, web-based chat/instant messaging, SMS/text and even real-time video. Reliability.

Call Center 98

Call Center Interactive Voice Response contact center solutions Contact Center 98

Fonolo

SEPTEMBER 6, 2018

With this in mind, we at Fonolo, experts in contact center solutions, decided to handpick impactful technological advancements that if implemented appropriately will notably change the face of customer support in the future. Engage in Rewarding Video Communications.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

NobelBiz

DECEMBER 19, 2023

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 105

Call Center Management Wait times Contact Center 105

Cisco - Contact Center

JANUARY 21, 2020

For example, a digital Cisco Cognitive Contact Centers could leverage Google AI DialogFlow capabilities to provide a Chat Translation Assistance Service , literally able to remove the language complexity and costs from the “Contact Center Work Force Optimization equation.” Learn More.

Contact Center 72

Contact Center contact center solutions Cloud contact Call Center 72

JustCall

MARCH 7, 2023

Whenever you hear the term contact center, you imagine cubicles filled with employees, headsets on their heads resolving customers’ queries. Thanks to cloud contact center solutions, today, organizations can host their contact centers at a third-party data center.

Contact Center 52

Contact Center Cloud contact Contact center software contact center solutions 52

Vonage

FEBRUARY 26, 2019

The answer is omni-channel contact center solution that allows businesses to route interactions through email, chat, SMS, video and social channels seamlessly. That’s easy: just use an omni-channel contact center solution that’s fully integrated with Salesforce (that would be NewVoiceMedia).

Contact Center 82

Contact Center contact center solutions Chatbots CRM 82

Upstream Works

FEBRUARY 17, 2022

With digital transformation, contact centers can have both existing channels – telephony, email, fax – and newer digital channels – web chat, messaging, SMS, video, social media – all in the same system.

Contact Center 78

Contact Center contact center solutions Technology CRM 78

CSM Magazine

SEPTEMBER 27, 2021

With Chrome OS and our partners you get: Secure platform and remote management: Chrome OS is a cloud-first, easy-to-manage operating system that can secure and optimize your contact center while supporting remote agents. Introducing the Contact Center solution track for Chrome Enterprise Recommended.

Contact Center 52

Contact Center contact center solutions Enterprise Engineering 52

Hodusoft

APRIL 14, 2022

Nowadays, customer service is not just limited to telephonic conversation; it has extended its limit to video calling, live chat, social media commenting, online reviews, etc. Today, companies interact with customers through calls, videos, social media pages, and other channels. Tracking the most convenient time to call.

Customer Service 59

Customer Service Contact center software contact center solutions Contact Center 59

Hodusoft

FEBRUARY 9, 2022

As a game-changer, analytics also occupies a pivotal position in call center trends 2022. . Video chat . Video chat assistance is the next big thing. Customers these days are demanding chat options or interaction via a video platform with an agent to resolve more complex issues. The way forward.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

NobelBiz

JANUARY 23, 2024

At NobelBiz, leveraging over two decades of industry experience, we have crafted a unique cloud contact center solution that simplifies agent workflows and delivers a seamless customer experience across all channels, globally. Read Case Study Watch video Salman Aslam Director Support – Quality & Training at WORK Inc.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

Talkdesk

APRIL 8, 2020

Boingo Multifamily is an internet and video service provider for more than 300,000 residents in more than 2,200 student communities and family households, worldwide. Boingo Multifamily’s customer support system includes a 24x7x365 strategy for agents standing by via phone, email, text and chat.

contact center solutions 69

contact center solutions Cloud contact Contact Center Coaching 69

Hodusoft

MAY 31, 2020

A smartphone lets you phone or video call. Whatsapp lets you do more by including both voice and video over IP plus the facility to send and receive images and video. Interaction may start on Whatsapp with the agent connecting through the omnichannel contact center software and record the transaction.

Contact Center 52

Contact Center Contact center software Customer Experience APIs 52

Hodusoft

OCTOBER 7, 2020

Somehow the pandemic has brought lasting change for the customer engagement through the contact center software. The businesses were promoted on the ongoing customer service through remote working and video conferencing. Moreover, many contact centers have not compromised in the business operation amid the pandemic.

Contact Center 52

Contact Center Contact center software contact center solutions Customer Support 52

Hodusoft

FEBRUARY 16, 2022

Industry leaders like Hodusoft have one of the best contact center solutions in the industry to help you seamlessly manage your hybrid team. So what features should you be looking for when choosing a contact center software for your hybrid team.

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

NobelBiz

APRIL 29, 2020

Most customers of a contact center solution are trained on how to use the dialer, build their own campaigns and scripts, set their custom dispositions for the agents, and all the other processes that go into that specific software.

Call Center 52

Call Center Wireless contact center solutions Contact Center 52

Hodusoft

OCTOBER 3, 2023

UC solutions allow for seamless switching between voice calls, video conferences, instant messaging, and other communication methods through a unified interface, facilitating efficient communication for employees.

contact center solutions 52

contact center solutions Enterprise Technology Contact Center 52

Aspect

NOVEMBER 28, 2017

Let’s take a closer look to learn at where these industry executives plan to invest in their contact center operations. If your differentiator is customer service, you always need to stay a step ahead of the competition when it comes to deploying contact center software.

Contact Center 91

Contact Center Surveys Contact center software contact center solutions 91