Quality Contact Solutions

MARCH 8, 2021

Ryan Apodac, Trainer Understanding how to deliver training virtually is more relevant now than ever before. With more employees working remotely, we spruced up and added a few more helpful nuggets to this post to share with our readers. Since 2011 Q uality C ontact S olutions has delivered training in a virtual environment.

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Best practices Telemarketing Coaching outsourcing 95

Quality Contact Solutions

NOVEMBER 5, 2021

Just because a sales rep can tackle every aspect of the sales process doesn’t necessarily mean they should do it independently. Appointment setting companies use highly trained sales reps to call, qualify, follow up, nurture, and schedule prospects to meet with a sales closer. Learn More.

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Telemarketing outsourcing B2B B2C 98

Quality Contact Solutions

FEBRUARY 3, 2023

The good news is that most outsourcing partners will help find the best solution to accomplish your objectives. Inbound telemarketing services support both b usiness-to-business (B2B) and business-to-consumer (B2C) needs. They hire, train, and manage, which frees up your time to focus on other aspects of your operation.

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Telemarketing B2C B2B outsourcing 52

Quality Contact Solutions

APRIL 7, 2021

B2C Telemarketing vs B2B Telemarketing. B2C telemarketing is when a business is reaching out directly to consumers to sell them product s or service s that benefit the individual themselves. With B2C telemarketing, there are more stringent guidelines you must follow such as: time of day calls can be made.

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Telemarketing B2C B2B outsourcing 98

Anexa BPO

APRIL 26, 2023

While customer loyalty remains a hard and fast goal for B2C organizations, challenges like increased costs of marketing, shifting consumer behavior and a myriad of other sales-related issues cause businesses to struggle. Let’s take a look at one of the most successful.

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B2C outsourcing Customer centricity Best practices 52

Quality Contact Solutions

DECEMBER 31, 1969

It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. This could be sales, accounting, customer service, payroll and general human resource management. Here are 6 reasons why technical support call center outsourcing is a great move for your business. It really isn’t.

Technical Support 56

Technical Support outsourcing Call Center Telemarketing 56

CSM Magazine

JUNE 4, 2020

Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla. 8 Top challenges for contact centre outsourcing. This is dangerous practice.

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outsourcing Business Process Outsourcing Consulting Consulting 52

Quality Contact Solutions

DECEMBER 31, 1969

As a result, you schedule a training session, then another training session, and finally when things aren’t improving, yet another training session. Things still aren’t improving, and you now begin to see your attrition increase, your employees are losing focus, and sales are dropping. You trained them, didn’t you?

Telemarketing 56

Telemarketing Call Center outsourcing Sales 56

Anexa BPO

JUNE 16, 2020

This is why many companies of all structures, including B2B and B2C, require business process outsourcing (BPO) – and more specifically, telemarketing services. On the other hand, telemarketing offers its own list of benefits to having direct and personal access to clients, which help to boost sales. What is Telemarketing?

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Telemarketing outsourcing Business Process Outsourcing B2C 40

Quality Contact Solutions

DECEMBER 10, 2021

Outsourcing Communication. Many contact centers have evolved into what’s known as Business Process Outsourcing, or? BPO , and support businesses for multiple functions like customer service, tech support, marketing, sales, and much more.??. It’s a fact that outsourcing reduces business costs. Get them help.

Marketing 98

Marketing outsourcing Telemarketing Call Center 98

Anexa BPO

MAY 16, 2022

And no matter what your business model might be: B2B, B2C, D2C or B2B2C – your business is to sell products or services to people. Powerful Customer Portals: When you add into the mix the data that customers are personally willing to share with you – their information and preferences – your sales teams can build rich customer relationships.

B2B 52

B2B B2C Business Process Outsourcing outsourcing 52

Quality Contact Solutions

JANUARY 12, 2023

Sales leaders are one of the most critical assets to your company. Their decisions are directly responsible for how sales reps contribute to the company’s growth or lack thereof. But what makes sales leaders great? Here are 10 qualities that great sales leaders have in common.

Sales 52

Sales Best practices Coaching Morale 52

Quality Contact Solutions

OCTOBER 7, 2021

Referrals, Referrals, Referrals Is your sales team asking for referrals from every customer? Build referral generating activity into your sales and marketing process. Your sales team needs to have the product knowledge, interpersonal, and sales skills needed to turn prospects into customers and nurture long-lasting relationships.

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TeleDirect

DECEMBER 14, 2023

Consider the benefits of someone following up with your clients and setting appointments, readying your sales team to follow through and close the deal. We’ve been doing this for 25 years, starting as an eight-seat answering service and working our way up to a national business process outsourcer and industry-leading call center.

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Business Process Outsourcing outsourcing B2C B2B 62

Quality Contact Solutions

FEBRUARY 12, 2021

For decades, businesses have used outbound telemarketing to facilitate their sales efforts. From direct telephone sales, appointment setting for their outside sales teams, toll-free inbound numbers, product & customer satisfaction surveys, and countless other ways. The call center does the prospecting. Request Price Quote.

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Quality Contact Solutions

FEBRUARY 10, 2023

Outsourcing Communication Some small businesses do not want to focus their efforts on marketing or may not have the tools needed to communicate effectively with their customer base, let alone get the attention of prospects. BPOs attract, hire, and train employees for your business, more often than not, at a reduced cost.

Marketing 52

Marketing Telemarketing outsourcing Call Center 52

Quality Contact Solutions

FEBRUARY 10, 2023

Outsourcing Communication Some small businesses do not want to focus their efforts on marketing or may not have the tools needed to communicate effectively with their customer base, let alone get the attention of prospects. BPOs attract, hire, and train employees for your business, more often than not, at a reduced cost.

Marketing 52

Marketing Telemarketing outsourcing Call Center 52

Quality Contact Solutions

DECEMBER 31, 0001

When it comes to telesales best practices, evaluating your training program is typically at the top of the to-do list. Telesales training can be painful, both for the trainees and for the trainer. Primarily because the training is typically not very effective. Intersperse classroom training with hands-on practice.

Best practices 40

Best practices Telemarketing B2B Sales 40

Quality Contact Solutions

DECEMBER 31, 1969

When it comes to telesales best practices, evaluating your training program is typically at the top of the to-do list. Telesales training can be painful, both for the trainees and for the trainer. Primarily because the training is typically not very effective. Intersperse classroom training with hands-on practice.

Best practices 40

Best practices Telemarketing B2B Sales 40

Anexa BPO

SEPTEMBER 13, 2022

With options such as online ordering and delivery, the B2C model has been fundamentally reshaped. So how can BPO outsourcing companies like Anexa impact your brand’s ability to harness the critical opportunities that lead to sustainable growth? Sustainable growth is at hand. And e-commerce? We were made for that.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Quality Contact Solutions

SEPTEMBER 29, 2021

Business process outsourcing (BPO) is where a third-party service provider is employed to carry out specific business functions for a company. The BPO outsourced call center provider must forecast and staff the correct number of resources for the job function. The burden of recruiting falls to the BPO.

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Quality Contact Solutions

JULY 31, 2020

Use telemarketing services to schedule appointments , generate leads , end-to-end sales , or customer demographic verification. Telemarketing services teams have the knowledge and skills to close deals and create future sales opportunities, filling the pipeline. QCS does more than $10 million in publishing sales every year.

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Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

MARCH 4, 2021

By Steve Korn, Business Development Executive If you are in the commercial roofing industry, outbound telemarketing services need to be in your sales model as the industry has billions of dollars in sales up for grabs each year. Yes, that’s right…billions of dollars in sales is very exciting. Wait, what?

Telemarketing 98

Telemarketing Sales B2C B2B 98

Anexa BPO

MARCH 20, 2023

While successfully meeting the needs of individual customers (B2C) can be an art form unto itself, servicing B2B customers tends to raise the stakes. Another value-added tool that delivers unparalleled CX is a partnership with a customer service outsourcing company like Anexa. Want to learn more? We’re Anexa BPO – reach out today.

Customer Service 52

Customer Service B2B B2C outsourcing 52

Quality Contact Solutions

DECEMBER 31, 1969

Organizations often look to our team to help generate qualified telemarketing leads in an effort to keep internal sales pipelines full. Sales teams invest a lot of time, and companies spend a lot of money working on generating opportunities to fill the sales funnel. The question is, how does the sales pipeline stay full?

Telemarketing 40

Telemarketing outsourcing Sales B2C 40

Quality Contact Solutions

OCTOBER 10, 2022

However, with too much on their plate and spread thin, management can quickly become a pitfall to any program. Here are my recommendations: Training: 1 Trainer to every 10 Trainees (based on the complexity of the sales program) Supervisor: 1 Supervisor for every 12 agents. Inbound Call Center Outsourcing Pricing Options.

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Call Center Telemarketing outsourcing Scripts 98

Anexa BPO

FEBRUARY 17, 2023

In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential. And eCommerce? We were made for that.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Quality Contact Solutions

JULY 31, 2020

Use telemarketing services to schedule appointments , generate leads , end-to-end sales , or customer demographic verification. Telemarketing services teams have the knowledge and skills to close deals and create future sales opportunities, filling the pipeline. QCS does more than $10 million in publishing sales every year.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

Quality Contact Solutions

SEPTEMBER 14, 2022

Assess the Program Here is a list of ways to start to dissect the program: Conduct interviews with stakeholders (including the executive team, clients if this is an outsourced telemarketing program, and vendors) and those on the operations team (including managers, supervisors, agents, and the IT/dialer team).

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Telemarketing Wireless Morale Scripts 98

NobelBiz

JUNE 5, 2023

When effectively executed, it can boost sales, increase profits, and lead to significant business growth. According to a report by SmallBizGenius , sales representatives must make an average of 18 calls to reach one potential buyer. It is often outsourced to third-party providers offering lead generation call center services.

Call Center 52

Call Center Scripts CRM Contact Center 52

Anexa BPO

MAY 14, 2020

Telemarketing has proven a trusted method of B2C communication as it maintains the gold standard of human interaction. A BPO company is equipped with a full staff of capable agents who are rigorously trained to correctly and effectively communicate with potential customers and meet their needs. Not Every BPO Company Is the Same.

Telemarketing 40

Telemarketing B2C outsourcing Marketing 40

CSM Magazine

SEPTEMBER 18, 2018

Viewers bring direct income in the form of ticket, souvenir, food, beverage, and other online and physical sales. According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation.

Transportation 56

Transportation B2C Engineering outsourcing 56

CSM Magazine

SEPTEMBER 10, 2017

What’s more, 62% of B2B customers increased their spend with a company based on good customer service experiences and 42% of B2C customers increased their spend with good customer service. Gary joined iQor in 2000 as an industry veteran with over 20 years experience in customer interaction outsourcing. About the Author.

Customer Service 49

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Amity

JANUARY 30, 2019

There are some important questions to ask as you scale your support team such as, do you keep all of your support staff in house or do you outsource a portion, what are your current utilization metrics and what do you want them to be, do you implement a rolling queue, do you implement various tiers, and what are your target SLAs, etc.

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Education Engineering B2C Technical Support 61

Quality Contact Solutions

DECEMBER 31, 0001

Outsourcing your inbound call center is easy! An inbound call center, whether it is kept inhouse or placed externally with an outsourced partner, is arguably one of the most critical pieces of any business. The vital role of an outsourced inbound call center. Why use an outsourced partner to run the inbound call center?

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outsourcing Call Center Telemarketing B2B 40

Global Response

DECEMBER 5, 2022

Outsourcing B2B CS requires deep, industry-specific care that can’t be reduced to one-size-fits-all support. B2B CS benefits immensely from a company that provides a complete customer experience, where highly-trained agents unify everything from public-facing systems to tracking inner-company solutions.

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B2B Customer Service B2C Multichannel 62

Quality Contact Solutions

DECEMBER 31, 1969

An inbound call center, whether it is kept inhouse or placed externally with an outsourced partner, is arguably one of the most critical pieces of any business. A customer expectations report published by Salesforce.com found that the effect of a single bad experience or missed customer expectation goes far beyond just a lost sale.

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outsourcing Call Center Telemarketing B2B 40